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Kyle Saephanh
Kyle Saephanh at Niello Audi

Kyle Saephanh

Finance Manager

Niello Audi

2350 Auburn Blvd
Sacramento, CA 95821

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4.9
14 Reviews
4.9

14 Reviews

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14 Reviews of Kyle Saephanh

August 10, 2025

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Employee Rating

Easy to work with Diane, painless process, very satisfied and I had zero issues with the transaction More

by LEIF3
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dianne Ponce, Blake Paulson

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Aug 10, 2025

Niello Audi responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Audi! Aaron Thetford General Manager athetford@niello.com

July 07, 2025

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Employee Rating

Diane Ponce and Omead Anwar were wonderful to work with. They made my experience in leasing a car and having it serviced smooth and stressless. Their patience and professionalism have made me and my family More

by AJ62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dianne Ponce, Andrew Lyon, Jeff Holt, Cesar Reynoso , Omead Anwar

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Jul 07, 2025

Niello Audi responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Aaron Thetford General Manager athetford@niello.com

June 26, 2025

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We have been dealing with Niello Audi for many years . All of our experiences have been excellent. More

by BOB@RHGREALESTATE.COM
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cain Carter

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Jun 26, 2025

Niello Audi responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello Audi! Aaron Thetford General Manager athetford@niello.com

June 06, 2025

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Mark was extremely helpful in showing several options. Cesar was great at explaining how things work. Great experience for sure. More

by DANLEX
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dianne Ponce, Mark Jaffe, Cesar Reynoso

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Jun 07, 2025

Niello Audi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Aaron Thetford General Manager athetford@niello.com

April 08, 2025

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Excellent service, would definitely recommend to a friend. Next time that I need to up grade or need another car I will sure come back and buy it from you guys More

by AVALOSADRIANA6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Lyon, Cesar Reynoso

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Apr 08, 2025

Niello Audi responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Audi. Aaron Thetford General Manager athetford@niello.com

April 04, 2025

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The saleswoman (Jackie Westlake) was fantastic. She was friendly, not pushy, and eager to answer questions! The dealership however failed to detail the vehicle before turning it over to us and ther More

by RYANTRACHMAN
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jacqueline Westlake, Aaron Thetford, Alex Kludt

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Apr 04, 2025

Niello Audi responded

Thank you for sharing your feedback, Ryan. We’re so glad to hear that Jackie provided excellent service and made your experience a positive one. We truly apologize for the oversight with the detailing of the vehicle. The car had just finished in the shop, and while we did our best to get it ready in the limited time we had, we understand that it wasn’t up to your expectations. We did offer to send it out for detailing, but since you were headed back to San Diego, we respected your time and compensated you for the inconvenience of having it done professionally at home. We certainly appreciate your understanding and hope that, despite this, your overall experience with Niello Audi was a good one. We will continue to work on improving our processes to ensure this doesn’t happen in the future. Safe travels and thanks again for your business. Thank you, Aaron Thetford, General Manager

March 11, 2025

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Everyone was very nice and made my wife and I feel at ease Thank you much and God Bless you all More

by WARDDARRELL51
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Jaffe

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Mar 11, 2025

Niello Audi responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Aaron Thetford General Manager athetford@niello.com

February 08, 2025

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Two words to describe this dealership and their employees; responsive and excellent. I would highly recommend this dealership to future customers. More

by j-cwalker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Blake Paulson, Armando Marquez, James P. Trenner, Cesar Reynoso

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Feb 09, 2025

Niello Audi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Aaron Thetford General Manager athetford@niello.com

Feb 09, 2025

j-cwalker responded

I sincerely appreciate the support I have received in the purchase of this vehicle. Everyone I encountered worked hard to make this a possibility for me. This vehicle is the one I have wanted for such a long time and everyone that was involved (from sales to finance) did legal gymnastics to make this a reality. Thank you so much!

Feb 09, 2025

j-cwalker responded

I sincerely appreciate the support I have received in the purchase of this vehicle. Everyone I encountered worked hard to make this a possibility for me. This vehicle is the one I have wanted for such a long time and everyone that was involved (from sales to finance) did legal gymnastics to make this a reality. Thank you so much!

August 23, 2024

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Employee Rating

DIanne Ponce is a great sales Rep and Alex Kludt are great helpful courteous but I had a lot of malfunctions after the purchase and finally got a new replacement car but only to have the replacement end More

by SOPRANOZZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Dianne Ponce, Andrew Lyon, Scott Bunker, Aaron Thetford

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Aug 28, 2024

Niello Audi responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Aaron Thetford General Manager athetford@niello.com

March 12, 2024

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Employee Rating

My 3rd vehicle I have purchased from Niello. Happy with the process but would like to mention my car came off another lot and the cleaning and prep of the vehicle, particularly the windows coul More

by PCAT624
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dianne Ponce, Cain Carter

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Mar 12, 2024

Niello Audi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Aaron Thetford General Manager athetford@niello.com (916) 283-7206

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