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Kyle Trudell

Overview Reviews (35) Inventory (185)

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Kyle Trudell

Service Advisor

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.9

35 Reviews

Overview Reviews (35) Inventory (185)

Dealership Experience

1 yr, 5 mos

Industry Experience

4 yrs, 8 mos

Languages Spoken

English

4.9

35 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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35 Reviews of Kyle Trudell

March 17, 2026

Dealership Rating

Employee Rating

Didn't bother to contact me when my car was done, so I wait for 5 days without a car. Then when I went in person to figure out what was happening, turns out he has on vacation and didnt bother to tell his wait for 5 days without a car. Then when I went in person to figure out what was happening, turns out he has on vacation and didnt bother to tell his replacement that they still had my car. More

by jkveditz

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Mark Maciel

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Mar 18, 2026 -

Santa Cruz Toyota responded

Thank you so much for taking the time to bring this to our attention. We apologize for the less-than-outstanding communication and any inconvenience you may have experienced. This is not the feeling we want any customer to have, and we hope to have the opportunity to speak with you to address this. At your earliest convenience, please reach out to me directly. Thank you! - Simon Bachir, General Manager, simonb@santacruztoyota.com

March 10, 2026

Dealership Rating

Employee Rating

Kyle has excellent customer service skills. He's my guy at Toyota. Always a great experience He's my guy at Toyota. Always a great experience More

by carijgo2

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kyle Trudell

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Mar 11, 2026 -

Santa Cruz Toyota responded

Thank you for your business! Our team enjoyed assisting you, and we look forward to your next visit.

March 03, 2026

Dealership Rating

Employee Rating

Great service even asked if they had any deals and I got taken cared of with a deal on an oil change taken cared of with a deal on an oil change More

by sumano1025

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 04, 2026 -

Santa Cruz Toyota responded

Thank you so much for the outstanding rating! Our team enjoyed having you here, and we look forward to your next visit.

February 28, 2026

Dealership Rating

Employee Rating

Took car in for recalls, and dead auxiliary battery They fixed it, sent a shuttle to get us when it was ready fixed it, sent a shuttle to get us when it was ready More

by sindele

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kyle Trudell

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Mar 02, 2026 -

Santa Cruz Toyota responded

Thank you so much for the outstanding rating! Our team enjoyed having you here, and we wish you many happy and safe miles. Come on back to see us!

February 25, 2026

Dealership Rating

Employee Rating

I came in and let him know what I thought the issue was and then serivce looked at and fix it and then serivce looked at and fix it More

by dianavalentine255

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kyle Trudell

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Feb 26, 2026 -

Santa Cruz Toyota responded

We appreciate the positive rating and your business! We hope to see you again!

February 19, 2026

Dealership Rating

Employee Rating

Always there for me. Excellent immediate service. Best dealership ever. I live in Reno & always bring my Sienna to SCT for service & repair. Excellent immediate service. Best dealership ever. I live in Reno & always bring my Sienna to SCT for service & repair. More

by DrSherTodd

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kyle Trudell

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Feb 20, 2026 -

Santa Cruz Toyota responded

Thank you so much for the outstanding rating! Our team enjoyed having you here, and we look forward to your next visit.

February 05, 2026

Dealership Rating

Employee Rating

Super easy to make an appointment, very accommodating. Kyle was wonderful at explaining the process and communicating in a timely manner when the work was completed. Very happy! Kyle was wonderful at explaining the process and communicating in a timely manner when the work was completed. Very happy! More

by kimcalerdine

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 06, 2026 -

Santa Cruz Toyota responded

Thank you so much for the great review and your business! It was a pleasure having you here, and we hope to see you again.

February 03, 2026

Dealership Rating

Employee Rating

Very professional and extremely considerate Kyle kept me well informed of the different issues that was going on with the car . well informed of the different issues that was going on with the car . More

by garyo993

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kyle Trudell

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Feb 04, 2026 -

Santa Cruz Toyota responded

Thank you so much for the outstanding rating! Our team enjoyed having you here, and we look forward to your next visit.

January 10, 2026

Dealership Rating

Employee Rating

Kyle was professional, attentive, knowledgeable, and friendly! A great representative for Toyota! A pleasure to do business with with! friendly! A great representative for Toyota! A pleasure to do business with with! More

by jeanniejody1953

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 12, 2026 -

Santa Cruz Toyota responded

Thank you for the great review and your business! Our team truly enjoyed having you here, and we wish you many happy miles.

January 07, 2026

Dealership Rating

Employee Rating

All Toyota employees that I have dealt with have been very kind and helpful. SalesmanMiso Mngr.Chris salesmen Joey Service Rep. Kyle are all very helpful very kind and helpful. SalesmanMiso Mngr.Chris salesmen Joey Service Rep. Kyle are all very helpful More

by petersrobin861

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kyle Trudell

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Jan 09, 2026 -

Santa Cruz Toyota responded

We appreciate the five stars and your business! See you next time.

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