Kyle Trudell | Page 5

Great service- Kyle was very knowledgeable and prompt in getting me in and out. Highly recommend. getting me in and out. Highly recommend. More

by m_brieger Verified Customer Verified Customer

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The driver Hector is clearly not qualified to be a professional driver - he is unable to follow Google Maps directions and was insisting they never are accurate when the ones to my home were correct. professional driver - he is unable to follow Google Maps directions and was insisting they never are accurate when the ones to my home were correct. This is a big change since 2 years ago when I previously had him as my shuttle driver. The Service Representative Mike Norton at the Service Center on November 2nd didn’t get my text to please check the tire sidewalls since I knew at least one was bad. Mark Schultz - a truly fantastic service representative- had done a Walk Around my car 2 years prior and seen it. Mike even had trouble seeing my text when I called a few hours later, having not heard back from him. On Friday November 7th, the brand new front passenger tire was flat after just two 4 minute drives, 5 days after I got the car home the Sunday prior. When I called, Service Representative Mike Johnson tried to tell me it’s probably a nail, and it would cost me $25. Plus tire weights - after less than 1 week on a new tire! I had the car towed in and they replaced the new tire, with no damage seen on the first one. At first I was told they couldn’t do it the same day - but the service operator suggested I speak with Service Manager Erin, who was wonderful. He told me it would be ready before closing, at no additional charge, and he arranged a shuttle ride for me to pick up the car. Then, on November 15 Saturday, 8 days later, the same tire was flat again. I had the car towed in and Kyle was my service representative- and he was great. He said it’s probably the tire pressure valve and indeed it was found to be loose. It was not loose when I brought the car in for the 4 tires to be changed Nov 2nd. Why isn’t this checked before a customer leaves? Why want this valve checked before - or after - replacing the new tire on Nov 7th? Due to the 3 concerns above (driver, service reps, service mechanics) I won’t be continuing my brand loyalty to Toyota of Santa Cruz after the car was purchased new from them 18 years ago. More

by mercifulheavens Verified Customer Verified Customer

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Great service, quick responses Kyle was excellent Friendly went out if his way to answer my questions Friendly went out if his way to answer my questions More

by dana1realtor Verified Customer Verified Customer

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Great service! The wait wasn’t too long and there was coffee and the cookies 😊 were delicious. Keep up the good work! The wait wasn’t too long and there was coffee and the cookies 😊 were delicious. Keep up the good work! More

by maritedu4 Verified Customer Verified Customer

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Kyle was courteous and explained everything well. Coffee and pastries in the waiting were great. Thanks for everything. Coffee and pastries in the waiting were great. Thanks for everything. More

by boblingard Verified Customer Verified Customer

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Mark resolved an issue for me. Rate 5 Excellent customer service from Mark and Kyle Rate 5 Excellent customer service from Mark and Kyle More

by raejean513 Verified Customer Verified Customer

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I had an appointment for a service. They told me it would take about an hour hour and a half. It took two hours which was fine but would've been nice if they under promise and over perf They told me it would take about an hour hour and a half. It took two hours which was fine but would've been nice if they under promise and over performed rather than the other way around More

by mnavarromd Verified Customer Verified Customer

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Kyle did a fabulous job. He was detailed, undestood my interests, went thru options thoroughly, arranged transport, and made competent suggestions. That’s the reason to use t He was detailed, undestood my interests, went thru options thoroughly, arranged transport, and made competent suggestions. That’s the reason to use the dealer! More

by ericeller Verified Customer Verified Customer

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I loved working with Lea. She had a very positive attitude and was very helpful to work with. She is a great asset to the Toyota Dealership Service Department. She had a very positive attitude and was very helpful to work with. She is a great asset to the Toyota Dealership Service Department. More

by silviaherenow Verified Customer Verified Customer

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Top notch salesperson at a top notch dealership. Getting my car serviced there was awesome.. Getting my car serviced there was awesome.. More

by icejae Verified Customer Verified Customer

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