Kyle Trudell
Kyle Trudell at Santa Cruz Toyota

Kyle Trudell

Service Advisor

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.8
40 Reviews

Dealership Experience

1 yr, 7 mos

Industry Experience

4 yrs, 10 mos

Languages Spoken

English English

4.8

40 Reviews

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40 Reviews of Kyle Trudell

April 28, 2026

Dealership Rating
Employee Rating

We've been using Santa Cruz Toyota for our car servicing/repairs for about 30 years now, and are entirely satisfied with just about everything they've done for us. More

by tno
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2026

Santa Cruz Toyota responded

We appreciate your loyalty over the last 30 years and your continued trust in our team for your Toyota Highlander maintenance. Kyle and the rest of the service crew are happy to know you’ve been pleased with our work. We look forward to keeping your Highlander running smoothly for years to come.

April 19, 2026

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Employee Rating

Such a Class place - every person - Danny Camacho was a MAGNIFICENT HIRE The staff makes you feel good - the coffee machine is very good- pastries Class Act More

by Tom Mitchell
Recommend Dealer
Yes

Other Employees Tagged: Kyle Trudell

Apr 19, 2026

Santa Cruz Toyota responded

We’re delighted our team made you feel welcome and that you enjoyed our coffee and pastries. Kyle and the crew appreciate your kind words about the service on your Toyota. Thank you for the five-star review.

April 09, 2026

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2 hours for an oil change as a waiter seems too long. Especially with an appointment More

by carphman
Recommend Dealer
No

Other Employees Tagged: Kyle Trudell

Apr 10, 2026

Santa Cruz Toyota responded

Thank you for taking the time to share this. We are sorry you had a less than outstanding experience. I would like to speak with you so we can correct this. Please reach out at your earliest availability! - Simon Bachir, General Manager, simonb@santacruztoyota.com

April 02, 2026

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Employee Rating

Polite Kyle is honest which I really appreciate. Thank you ?? I was starting to dread going back to toyota because I felt like I was always told I needed more than what I really needed for my car. A More

by lccroghan
Recommend Dealer
Yes

Other Employees Tagged: Kyle Trudell

Apr 02, 2026

Santa Cruz Toyota responded

Thank you for sharing your experience. We appreciate your kind words about Kyle’s honesty during your Camry service. It’s great to know we helped you feel confident in the care your Toyota received.

April 02, 2026

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Employee Rating

This is the 2nd car I have purchased for my daughter from Richard. He is always professional and is a consumer advocate in finding the right car and model for my daughter. Thanks again Richard More

by Snakeyes
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Chris Skog, Richard Brabo , The General Sales Chris Skogg was also very helpful

Apr 02, 2026

Santa Cruz Toyota responded

Thank you for choosing Richard again to find the right Toyota Corolla Hybrid for your daughter. He takes pride in ensuring each detail aligns with your needs. We appreciate your continued trust and are here for any questions down the road.

March 17, 2026

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Didn't bother to contact me when my car was done, so I wait for 5 days without a car. Then when I went in person to figure out what was happening, turns out he has on vacation and didnt bother to tell his More

by jkveditz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mark Maciel

Mar 18, 2026

Santa Cruz Toyota responded

Thank you so much for taking the time to bring this to our attention. We apologize for the less-than-outstanding communication and any inconvenience you may have experienced. This is not the feeling we want any customer to have, and we hope to have the opportunity to speak with you to address this. At your earliest convenience, please reach out to me directly. Thank you! - Simon Bachir, General Manager, simonb@santacruztoyota.com

March 10, 2026

Dealership Rating
Employee Rating

Kyle has excellent customer service skills. He's my guy at Toyota. Always a great experience More

by carijgo2
Recommend Dealer
Yes

Other Employees Tagged: Kyle Trudell

Mar 11, 2026

Santa Cruz Toyota responded

Thank you for your business! Our team enjoyed assisting you, and we look forward to your next visit.

March 03, 2026

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Employee Rating

Great service even asked if they had any deals and I got taken cared of with a deal on an oil change More

by sumano1025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 04, 2026

Santa Cruz Toyota responded

Thank you so much for the outstanding rating! Our team enjoyed having you here, and we look forward to your next visit.

February 28, 2026

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Employee Rating

Took car in for recalls, and dead auxiliary battery They fixed it, sent a shuttle to get us when it was ready More

by sindele
Recommend Dealer
Yes

Other Employees Tagged: Kyle Trudell

Mar 02, 2026

Santa Cruz Toyota responded

Thank you so much for the outstanding rating! Our team enjoyed having you here, and we wish you many happy and safe miles. Come on back to see us!

February 25, 2026

Dealership Rating
Employee Rating

I came in and let him know what I thought the issue was and then serivce looked at and fix it More

by dianavalentine255
Recommend Dealer
Yes

Other Employees Tagged: Kyle Trudell

Feb 26, 2026

Santa Cruz Toyota responded

We appreciate the positive rating and your business! We hope to see you again!

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