Kyle Trudell
Kyle Trudell at Santa Cruz Toyota

Kyle Trudell

Service Advisor

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

Contact Me
4.8
44 Reviews

Dealership Experience

1 yr, 7 mos

Industry Experience

4 yrs, 10 mos

Languages Spoken

English English

4.8

44 Reviews

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44 Reviews of Kyle Trudell

May 21, 2026

Dealership Rating
Employee Rating

Thanks for the Sunday morning surprise-to-me 5000 mile maintenance, and looking forward further to exploring developing an Origami shower for a possible Robo Sienna in 2028 + More

by sgkmacleod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2026

Santa Cruz Toyota responded

Thank you for taking the time to share this! Our team is here for any future needs, and we hope to see you again.

May 19, 2026

Dealership Rating
Employee Rating

I visited the service department. Kyle took the time to provide an estimate and review all service recommendations and costs thoroughly and the repairs were done on schedule. More

by alisa.portales
Recommend Dealer
Yes

Other Employees Tagged: Kyle Trudell

May 19, 2026

Santa Cruz Toyota responded

It’s great to hear that Kyle walked you through the estimate and service recommendations so clearly. We’re glad your Toyota Tundra was repaired on schedule and look forward to assisting you again.

May 14, 2026

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Employee Rating

Very friendly and fast service thanks Very happy with the service Okay I really appreciate it thank I will definitely come back again thank thanks have a. Great weekend More

by adriandollars
Recommend Dealer
Yes

Other Employees Tagged: Kyle Trudell

May 14, 2026

Santa Cruz Toyota responded

Thank you for noting our friendly and speedy work on your Tundra. Kyle is glad you’re happy with the service and plan to return. Have a great weekend and we look forward to seeing you again.

May 07, 2026

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Appreciated being able to make an appointment on same day notice, getting my car back at the end of day as predicted, receive transportation for pick up, get accurate estimate, and being treated respectfully More

by expansivelove
Recommend Dealer
Yes

Other Employees Tagged: Kyle Trudell

May 08, 2026

Santa Cruz Toyota responded

Thank you for taking the time to share this and provide feedback on your visit. We appreciate your busienss and hope to have the chance to work with you again.

April 28, 2026

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Employee Rating

We've been using Santa Cruz Toyota for our car servicing/repairs for about 30 years now, and are entirely satisfied with just about everything they've done for us. More

by tno
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2026

Santa Cruz Toyota responded

We appreciate your loyalty over the last 30 years and your continued trust in our team for your Toyota Highlander maintenance. Kyle and the rest of the service crew are happy to know you’ve been pleased with our work. We look forward to keeping your Highlander running smoothly for years to come.

April 19, 2026

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Such a Class place - every person - Danny Camacho was a MAGNIFICENT HIRE The staff makes you feel good - the coffee machine is very good- pastries Class Act More

by Tom Mitchell
Recommend Dealer
Yes

Other Employees Tagged: Kyle Trudell

Apr 19, 2026

Santa Cruz Toyota responded

We’re delighted our team made you feel welcome and that you enjoyed our coffee and pastries. Kyle and the crew appreciate your kind words about the service on your Toyota. Thank you for the five-star review.

April 09, 2026

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2 hours for an oil change as a waiter seems too long. Especially with an appointment More

by carphman
Recommend Dealer
No

Other Employees Tagged: Kyle Trudell

Apr 10, 2026

Santa Cruz Toyota responded

Thank you for taking the time to share this. We are sorry you had a less than outstanding experience. I would like to speak with you so we can correct this. Please reach out at your earliest availability! - Simon Bachir, General Manager, simonb@santacruztoyota.com

April 02, 2026

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Employee Rating

Polite Kyle is honest which I really appreciate. Thank you ?? I was starting to dread going back to toyota because I felt like I was always told I needed more than what I really needed for my car. A More

by lccroghan
Recommend Dealer
Yes

Other Employees Tagged: Kyle Trudell

Apr 02, 2026

Santa Cruz Toyota responded

Thank you for sharing your experience. We appreciate your kind words about Kyle’s honesty during your Camry service. It’s great to know we helped you feel confident in the care your Toyota received.

April 02, 2026

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Employee Rating

This is the 2nd car I have purchased for my daughter from Richard. He is always professional and is a consumer advocate in finding the right car and model for my daughter. Thanks again Richard More

by Snakeyes
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Chris Skog, Richard Brabo , The General Sales Chris Skogg was also very helpful

Apr 02, 2026

Santa Cruz Toyota responded

Thank you for choosing Richard again to find the right Toyota Corolla Hybrid for your daughter. He takes pride in ensuring each detail aligns with your needs. We appreciate your continued trust and are here for any questions down the road.

March 17, 2026

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Employee Rating

Didn't bother to contact me when my car was done, so I wait for 5 days without a car. Then when I went in person to figure out what was happening, turns out he has on vacation and didnt bother to tell his More

by jkveditz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mark Maciel

Mar 18, 2026

Santa Cruz Toyota responded

Thank you so much for taking the time to bring this to our attention. We apologize for the less-than-outstanding communication and any inconvenience you may have experienced. This is not the feeling we want any customer to have, and we hope to have the opportunity to speak with you to address this. At your earliest convenience, please reach out to me directly. Thank you! - Simon Bachir, General Manager, simonb@santacruztoyota.com

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