Kyle Trudell
Kyle Trudell at Santa Cruz Toyota

Kyle Trudell

Service Advisor

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.8
78 Reviews

Dealership Experience

2 yrs, 1 mo

Industry Experience

5 yrs, 4 mos

Languages Spoken

English English

4.8

78 Reviews

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78 Reviews of Kyle Trudell

November 03, 2026

Dealership Rating
Employee Rating

Great experience. Good staff. Felt like we received excellent service at each step. Strong communication between departments. More

by jtslane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 03, 2026

Santa Cruz Toyota responded

We're glad you felt well cared for at every step of your Toyota Sienna service. Your recognition of the communication between our departments means a lot to our team.

October 29, 2026

Dealership Rating
Employee Rating

Excellent service department. They completed my oil change quickly, did a thorough multi-point inspection, and kept me updated throughout. Professional staff and a clean comfortab More

by coto49er
Recommend Dealer
Yes

Other Employees Tagged: Kyle Trudell

Oct 29, 2026

Santa Cruz Toyota responded

Knowing you felt well informed throughout the service on your Lexus RX 300 means a lot to our team. We're glad the oil change was completed promptly and that you appreciated the detailed inspection and inviting waiting area.

October 29, 2026

Dealership Rating
Employee Rating

My boyfriend brought the car in for a smog. I wasn't there myself, so I can't comment on his experience. More

by Jjohnson2583
Recommend Dealer
Yes

Other Employees Tagged: Kyle Trudell

Nov 02, 2026

Santa Cruz Toyota responded

We appreciate you! Thank you for your business and for sharing your experience!

October 29, 2026

Dealership Rating
Employee Rating

Every time I go to the dealership, I’m greeted professionally and personally. Kyle is quite exceptional to the Toyota team with his attention to detailing things that may be good or bad on Vehicle More

by fries_j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 29, 2026

Santa Cruz Toyota responded

Knowing you feel personally welcomed each time you visit means a lot to our team. We're pleased Kyle's careful explanations about your Toyota Prius and our team's service help make things easier for you.

October 28, 2026

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Employee Rating

We had our car towed in for what turned out to be a recall issue. When they looked at it, there was nothing apparently wrong. but after discussing he issue with us, offered to take another look the nex More

by biketouristrichard
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 28, 2026

Santa Cruz Toyota responded

We appreciate you taking the time to share this with our team and hope to see you again. Thank you so much!

October 27, 2026

Dealership Rating
Employee Rating

Made appointment, oil change, told two hours. It took them six hours. No apologies. Told appointments are just drop off times, not appointments. Quoted 160, paid 180. Terrible. More

by rickpeoples
Recommend Dealer
No

Other Employees Tagged: Kyle Trudell

Oct 28, 2026

Santa Cruz Toyota responded

Thank you for taking the time to share this. We are sorry you had a less-than-outstanding experience. I would like to speak with you so we can correct this. Please reach out at your earliest availability! - Simon Bachir, General Manager, simonb@santacruztoyota.com

October 22, 2026

Dealership Rating
Employee Rating

Great customer service Checked in as soon as I pulled in service area, Kyle was friendly and provided excellent service More

by susanipoppe
Recommend Dealer
Yes

Other Employees Tagged: Kyle Trudell

Oct 22, 2026

Santa Cruz Toyota responded

Knowing that our check-in process met your expectations and that Kyle provided friendly service is rewarding. Your kind words and five-star rating mean a lot to our service department.

October 14, 2026

Dealership Rating
Employee Rating

Service associate was professional, & went above & beyond for what was needed for my vehicle. More

by sara.sikich
Recommend Dealer
Yes

Other Employees Tagged: Kyle Trudell

Oct 14, 2026

Santa Cruz Toyota responded

Your kind words about our associate’s professionalism and willingness to go the extra mile reflect our service team’s dedication. Knowing that we went above and beyond to address your Highlander Hybrid’s needs is truly rewarding.

October 13, 2026

Dealership Rating
Employee Rating

Pleasant. Well-mannered. Went out of his way to find parts for my car. Older model Camry. More

by rarmy9
Recommend Dealer
Yes

Other Employees Tagged: Kyle Trudell

Oct 13, 2026

Santa Cruz Toyota responded

Knowing you found our service courteous and that we went the extra mile to source parts for your Camry means a lot to us. Thanks for the five-star rating.

October 11, 2026

Dealership Rating
Employee Rating

Great work, quick turnaround. I was a bit surprised that the battery wasn't covered because the truck sat too long. More

by colinkortman
Recommend Dealer
Yes

Other Employees Tagged: Kyle Trudell

Oct 11, 2026

Santa Cruz Toyota responded

Your recognition of our quick turnaround means a lot to us. I’m sorry the battery coverage fell short of expectations; Kyle from our service team is available to explain warranty details and discuss options for your Toyota Tundra Hybrid.

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