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Kyle Trudell

Overview Reviews (71) Inventory (182)

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Kyle Trudell

Service Advisor

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.9

71 Reviews

Overview Reviews (71) Inventory (182)

Dealership Experience

2 yrs

Industry Experience

5 yrs, 3 mos

Languages Spoken

English

4.9

71 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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71 Reviews of Kyle Trudell

October 14, 2026

Dealership Rating

Employee Rating

Service associate was professional, & went above & beyond for what was needed for my vehicle. for what was needed for my vehicle. More

by sara.sikich

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kyle Trudell

Oct 14, 2026 -

Santa Cruz Toyota responded

Your kind words about our associate’s professionalism and willingness to go the extra mile reflect our service team’s dedication. Knowing that we went above and beyond to address your Highlander Hybrid’s needs is truly rewarding.

October 13, 2026

Dealership Rating

Employee Rating

Pleasant. Well-mannered. Went out of his way to find parts for my car. Older model Camry. Well-mannered. Went out of his way to find parts for my car. Older model Camry. More

by rarmy9

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kyle Trudell

Oct 13, 2026 -

Santa Cruz Toyota responded

Knowing you found our service courteous and that we went the extra mile to source parts for your Camry means a lot to us. Thanks for the five-star rating.

October 11, 2026

Dealership Rating

Employee Rating

Great work, quick turnaround. I was a bit surprised that the battery wasn't covered because the truck sat too long. I was a bit surprised that the battery wasn't covered because the truck sat too long. More

by colinkortman

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kyle Trudell

Oct 11, 2026 -

Santa Cruz Toyota responded

Your recognition of our quick turnaround means a lot to us. I’m sorry the battery coverage fell short of expectations; Kyle from our service team is available to explain warranty details and discuss options for your Toyota Tundra Hybrid.

October 10, 2026

Dealership Rating

Employee Rating

I normally meet with Mark Schultz who I appreciate very much. But he was not there and I was happy to meet Kyle who was very good. much. But he was not there and I was happy to meet Kyle who was very good. More

by billraffo

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kyle Trudell

Oct 10, 2026 -

Santa Cruz Toyota responded

Your kind words about Kyle’s service on your Venza are greatly appreciated. Hearing that you were happy with his assistance means a lot to our service team. We look forward to continuing to care for your Venza.

October 10, 2026

Dealership Rating

Employee Rating

by billraffo

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kyle Trudell

Oct 10, 2026 -

Santa Cruz Toyota responded

Knowing Kyle could step in and provide such excellent service on your Toyota Venza is rewarding. Your five-star rating and kind words mean a lot to our service team.

October 02, 2026

Dealership Rating

Employee Rating

I would never expect to get such good service from a car dealership. There are some complaints that I have about my Toyota which are mostly related to access, or really lack there of, to its software. I sho dealership. There are some complaints that I have about my Toyota which are mostly related to access, or really lack there of, to its software. I should be able to look at my app to see it's charging status, at the very least. But I like my Toyota and I think the dealership is fantastic. Every experience there has been an A+. More

by dfarberow2

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kyle Trudell

Oct 02, 2026 -

Santa Cruz Toyota responded

We’re glad the service on your RAV4 Prime felt exceptional. Your A+ feedback and five-star rating mean a great deal to our service team. We appreciate your input on accessing charging status through the Toyota app and are here to help with any questions.

September 28, 2026

Dealership Rating

Employee Rating

Excellent, very attentive, which makes the experience enjoyable. It was a relaxing appointment. Thank you. enjoyable. It was a relaxing appointment. Thank you. More

by nking5321

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kyle Trudell

Sep 29, 2026 -

Santa Cruz Toyota responded

Thank you for your business! Our team enjoyed assisting you, and we look forward to your next visit.

September 15, 2026

Dealership Rating

Employee Rating

tech had difficulty finding tire lock. He eventually found it after I told him to look in the center console He eventually found it after I told him to look in the center console More

by eng1el

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 16, 2026 -

Santa Cruz Toyota responded

We appreciate the five stars and your business! See you next time.

September 09, 2026

Dealership Rating

Employee Rating

Good experience, courteous and friendly Quick service and transparent communication about the service and everything is online and accessible unlike paper documents in other dealerships transparent communication about the service and everything is online and accessible unlike paper documents in other dealerships More

by aditya.newid

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kyle Trudell

Sep 09, 2026 -

Santa Cruz Toyota responded

Knowing you found our communication transparent and accessible means a lot to our service team. We’re glad the quick and courteous service on your Toyota Sienna met your expectations.

September 08, 2026

Dealership Rating

Employee Rating

Seamless and efficient, even on a crowded day. Kyle is truly an asset to your organization. Kyle is truly an asset to your organization. More

by twilhelms55

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kyle Trudell

Sep 08, 2026 -

Santa Cruz Toyota responded

We’re glad the service on your Highlander was seamless and efficient, even on a busy day. Hearing your kind words about Kyle means a lot to our service department.

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