Kyle Trudell
Kyle Trudell at Santa Cruz Toyota

Kyle Trudell

Service Advisor

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.8
48 Reviews

Dealership Experience

1 yr, 8 mos

Industry Experience

4 yrs, 11 mos

Languages Spoken

English English

4.8

48 Reviews

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48 Reviews of Kyle Trudell

June 13, 2026

Dealership Rating
Employee Rating

He explained everything in detail what was worked on. Kyle has great customer service. Thank you More

by n6zaragoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 14, 2026

Santa Cruz Toyota responded

Thank you for sharing how Kyle walked you through every step of the service on your Toyota. We’re glad his attention to detail and customer care stood out. We appreciate your trust in us.

June 13, 2026

Dealership Rating
Employee Rating

It was great. I had to have my car back by a certain time so I could head back home to Calaveras County, and everyone worked hard to make that happen. Much appreci More

by bluedenim16
Recommend Dealer
Yes

Other Employees Tagged: Kyle Trudell

Jun 13, 2026

Santa Cruz Toyota responded

It’s great to hear Kyle and our service team were able to return your Toyota RAV4 by your deadline so you could head back to Calaveras County. Thank you for sharing your feedback. Wishing you safe travels.

May 31, 2026

Dealership Rating
Employee Rating

We did not receive the price match we were promised. .the new tires were not all inflated correctly, the battery covers were not installed when the car was returned to us More

by mmaggipintosbu
Recommend Dealer
No

Other Employees Tagged: Kyle Trudell

Jun 01, 2026

Santa Cruz Toyota responded

Here at Santa Cruz Toyota, we strive to provide our customers 5-star service, and we are sorry to hear about your less-than-outstanding experience. Please contact me so we can discuss this further. - Simon Bachir, General Manager, simonb@santacruztoyota.com

May 27, 2026

Dealership Rating
Employee Rating

Kyle was super friendly lobby. Waiting room was very comfortable and I was in and out fairly quickly. More

by miss.christieb
Recommend Dealer
Yes

Other Employees Tagged: Kyle Trudell

May 27, 2026

Santa Cruz Toyota responded

Thank you for the five-star review. We’re glad Kyle’s friendly approach, our comfortable waiting area and efficient process made your Toyota RAV4 service quick and pleasant. We look forward to helping with your next visit.

May 21, 2026

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Employee Rating

Thanks for the Sunday morning surprise-to-me 5000 mile maintenance, and looking forward further to exploring developing an Origami shower for a possible Robo Sienna in 2028 + More

by sgkmacleod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2026

Santa Cruz Toyota responded

Thank you for taking the time to share this! Our team is here for any future needs, and we hope to see you again.

May 19, 2026

Dealership Rating
Employee Rating

I visited the service department. Kyle took the time to provide an estimate and review all service recommendations and costs thoroughly and the repairs were done on schedule. More

by alisa.portales
Recommend Dealer
Yes

Other Employees Tagged: Kyle Trudell

May 19, 2026

Santa Cruz Toyota responded

It’s great to hear that Kyle walked you through the estimate and service recommendations so clearly. We’re glad your Toyota Tundra was repaired on schedule and look forward to assisting you again.

May 14, 2026

Dealership Rating
Employee Rating

Very friendly and fast service thanks Very happy with the service Okay I really appreciate it thank I will definitely come back again thank thanks have a. Great weekend More

by adriandollars
Recommend Dealer
Yes

Other Employees Tagged: Kyle Trudell

May 14, 2026

Santa Cruz Toyota responded

Thank you for noting our friendly and speedy work on your Tundra. Kyle is glad you’re happy with the service and plan to return. Have a great weekend and we look forward to seeing you again.

May 07, 2026

Dealership Rating
Employee Rating

Appreciated being able to make an appointment on same day notice, getting my car back at the end of day as predicted, receive transportation for pick up, get accurate estimate, and being treated respectfully More

by expansivelove
Recommend Dealer
Yes

Other Employees Tagged: Kyle Trudell

May 08, 2026

Santa Cruz Toyota responded

Thank you for taking the time to share this and provide feedback on your visit. We appreciate your busienss and hope to have the chance to work with you again.

April 28, 2026

Dealership Rating
Employee Rating

We've been using Santa Cruz Toyota for our car servicing/repairs for about 30 years now, and are entirely satisfied with just about everything they've done for us. More

by tno
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2026

Santa Cruz Toyota responded

We appreciate your loyalty over the last 30 years and your continued trust in our team for your Toyota Highlander maintenance. Kyle and the rest of the service crew are happy to know you’ve been pleased with our work. We look forward to keeping your Highlander running smoothly for years to come.

April 19, 2026

Dealership Rating
Employee Rating

Such a Class place - every person - Danny Camacho was a MAGNIFICENT HIRE The staff makes you feel good - the coffee machine is very good- pastries Class Act More

by Tom Mitchell
Recommend Dealer
Yes

Other Employees Tagged: Kyle Trudell

Apr 19, 2026

Santa Cruz Toyota responded

We’re delighted our team made you feel welcome and that you enjoyed our coffee and pastries. Kyle and the crew appreciate your kind words about the service on your Toyota. Thank you for the five-star review.

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