Kyle Youngdell | Page 6

My car is around 70K miles. I took it in and was told the 7 year maintenance would be around $3K. I was like let's just do an oil change. I got home and Kyle called me, and I s I took it in and was told the 7 year maintenance would be around $3K. I was like let's just do an oil change. I got home and Kyle called me, and I said let's just do the 7 year maintenance. He said something along the lines of cheaper to do now, then later because my car is already being worked on. He was supposed to call me back with the price. He never did. When he contacted me back to tell me my car is almost done, he was like sorry, I was too busy. And I had to remind him to order my a Lyft I get to the dealership, someone else rings me out and it's $4 not $3K!!! I think they felt I was being ripped off and they gave me 3 free extra car washes. I get in my car my oil life says 20%. I get the follow up text and mention this, and Kyle doesn't respond when I asked him if I can bring it in on Saturday to fix this. I guess he got too busy. Plus, I'm paranoid now as to whether your mechanic did the work since apparently he forgot too. I bring it in and see how you guys reset it. You didn't even check if my oil was changed. Plus, you could have just told me how to do this over the phone. What a waste of my time I told my employee how I was ripped off at Honda. And he tells me he knew someone used to be a tech at Honda and what they do is charge the highest amount of time worked on a car, regardless of how much time they spent on the car Your bill is confusing to read. When I brought my car in to reset the oil button the guy added it to and said that's about right. Over $2K in labor!!! Are you kidding me!!! We went from 3K to 4K because Kyle was too busy to communicate clearly. When he texted about taking your survey if there was anything wrong , please tell him if there's anything he can fix I basically told him he could refund me my $1K back. He blamed it on miscommunication. Wow, maybe if he'd communicate and your billing was more transparent we wouldn't have this issue. On top of that when I went to get my car, you guys started saying 100K maintenance instead of 7 year or 75K miles. So if I drive enough to hit 100K miles this year I'll be out another $4K dollars. I asked the guy helped reset my oil, and he was like, yup. Forget it, this is the first Honda I've bought and probably the last and I just will stop having it serviced there after my last oil change 3 deal packaged oil change. Even other things dealerships I've felt they tried to scam me telling me I need a food change and you can in tell they didn't even check to actually see. You should have just given me my $1K back, because everyone I talk to tells me I got overcharged. It's not good word of mouth marketing for you. More

by AZ Verified Customer Verified Customer

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The techs and mechanics are always excellent. We trust them with all MX done on our vehicles. Very friendly and always a good experience. We trust them with all MX done on our vehicles. Very friendly and always a good experience. More

by kevin.ray.9 Verified Customer Verified Customer

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While I believe they offer good service, my last experience with them left me a bit disappointed. Jesse was very professional, however; I left the dealership without my issue being resolved the firs experience with them left me a bit disappointed. Jesse was very professional, however; I left the dealership without my issue being resolved the first time around and I feel that was due to the service team not taking the time to appropriately diagnose my Pilot. If I hadn’t already had a follow up the next week, I might’ve had bigger issues with my vehicle due to their lack of thoroughness. It also cost me more than it should’ve cost had they taken the time to try and identify the issues. It took me coming back and sitting with another service team member and personally showing them the issue was easily replicated and the team had cut corners. More

by RAFAELMORELLI Verified Customer Verified Customer

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Honda, and the service department as a whole is wonderful. They always do a fantastic job in a timely manner. They are all knowledgeable, friendly and professional. wonderful. They always do a fantastic job in a timely manner. They are all knowledgeable, friendly and professional. More

by yharris2165 Verified Customer Verified Customer

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I love my car. I liked the person helping me. I just have an update on my car that won't take even at the dealership. I liked the person helping me. I just have an update on my car that won't take even at the dealership. More

by GENTRY87 Verified Customer Verified Customer

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It was easy and they fixed my car quicker than promised. The staff are all super nice The staff are all super nice More

by jmpavlowsky Verified Customer Verified Customer

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They went above and beyond install new parts and saved me money in the process money in the process More

by lvcampa Verified Customer Verified Customer

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Nice customer service , Kyle is very professional , he’s been helping me with all my cars been helping me with all my cars More

by gustavo Verified Customer Verified Customer

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I've owned Hondas since 1990 and Kyle is definitely in the top 1% of customer service with the traffic construction. It's welcome to make it to the finish line and see Kyle waiting and that's why I keep c the top 1% of customer service with the traffic construction. It's welcome to make it to the finish line and see Kyle waiting and that's why I keep coming back to your Dealership ???? More

by wesh2pilot Verified Customer Verified Customer

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Always fast, friendly and reliable service from everyone Even during construction, everything ran the same and was seamless as always Even during construction, everything ran the same and was seamless as always More

by leeno_b Verified Customer Verified Customer

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