Kylie Jenkins | Page 4

Always on time always very accommodating, very friendly and excellent service! I will always return to this dealer!! and excellent service! I will always return to this dealer!! More

by MJPLHKEEPER Verified Customer Verified Customer

Report | Print

I purchased a 2016 Audi A3 from Alfa Romeo of Strongsville, and this dealership has been nothing short of awful. They had me test drive the car with a broken water pump, which they only fixed aft Strongsville, and this dealership has been nothing short of awful. They had me test drive the car with a broken water pump, which they only fixed after I had already paid for the vehicle. Despite numerous delays, they only offered a loaner car after repeated requests. I encountered several issues with Mike, the manager there, throughout the process. When the car was finally delivered to me, it had a bent wheel. I was initially blamed for the damage, though they eventually agreed to fix it—making it sound like they were doing me a huge favor. I later discovered that another tire was mounted backwards. While they did offer to correct this as well, they continued to insist the bent wheel was my fault and refused to take any accountability. The situation escalated when the dealership owner, Paul, called me directly and told me I was a “whiny spoiled brat.” I was open to working with the dealership if they had simply apologized for how they treated me. Instead, they doubled down on blaming me and showed zero empathy throughout the experience. The only positive part of the process was the salesperson I worked with, who was professional and helpful. However, the actions of the management and ownership completely overshadowed that. I would never recommend doing business with this dealership—unless you enjoy being belittled, disrespected, and treated with complete disregard More

Report | Print

Impressively quick and efficient service visit. The staff was great and provided professional service, overall it was a great experience. The staff was great and provided professional service, overall it was a great experience. More

by amilovani Verified Customer Verified Customer

Report | Print

Besides being professional, and additionally friendly and helpful, Hannah did everything to secure the exact car we wanted. Since we are in Cincinnati, we had some questions about how we could make it happen helpful, Hannah did everything to secure the exact car we wanted. Since we are in Cincinnati, we had some questions about how we could make it happen, and she was right there ready with answers. More

Report | Print

I had an exceptional dealer experience and would highly recommend Alfa Romeo Strongsville to anyone seeking a new Alfa Romeo. Kylie was very responsive and answered all of my questions and made the purchas recommend Alfa Romeo Strongsville to anyone seeking a new Alfa Romeo. Kylie was very responsive and answered all of my questions and made the purchasing process seamless. More

by THOMASL Verified Customer Verified Customer

Report | Print

Kylie was great to work with. She made this experience very easy. She was very friendly. She made this experience very easy. She was very friendly. More

by SHAMROCK44646 Verified Customer Verified Customer

Report | Print

Great vehicles, great prices, great service. Devoted staff alllows for peace of mind. Now I am in an electric vehicle and enjoying the ride! Devoted staff alllows for peace of mind. Now I am in an electric vehicle and enjoying the ride! More

by MSF Verified Customer Verified Customer

Report | Print

This was my second Alfa from this dealership. I was irritated that I shook hands with Leon on a deal only to find it $56 more per month when I went to close. Jim Pena did his best to make the o I was irritated that I shook hands with Leon on a deal only to find it $56 more per month when I went to close. Jim Pena did his best to make the original deal work and save the sale. Leon left without going over the vehicle operations. Kylie was kind enough to help even though it wasn't her sale. More

by Jamesf Verified Customer Verified Customer

Report | Print

Everyone was absolutely fabulous getting me back into another beautiful car. The people and the professionalism was very much appreciated. another beautiful car. The people and the professionalism was very much appreciated. More

by SPWADE Verified Customer Verified Customer

Report | Print

Great communication. Easy to deal with and highly informative in an industry riddled with lots of challenging salespeople. Highly recommend! Easy to deal with and highly informative in an industry riddled with lots of challenging salespeople. Highly recommend! More

Report | Print