LUIS HERNANDEZ | Page 7

From the initial phone call with Marcela, to the handoff to Javier, and the meeting with Luis to resolve a minor issue with the new car, was so pleasant and painless. Car buying is a stressful adventure, b to Javier, and the meeting with Luis to resolve a minor issue with the new car, was so pleasant and painless. Car buying is a stressful adventure, but the sales side at Manly Honda is top notch. They helped us find a nice car at a competitive price, aiming for customer satisfaction. With that said, the closeout portion of our purchase was the exact opposite. The finance guy ruined the experience for us. I am in business development and did work for Audi and BMW early in my career. During my career, I was always told, it’s not how you start with the client, but how you finish. The client will always remember the last communication they had with you. No matter how well you do on the front end, a bad experience at the end will ruin the experience. I felt the finance guy to be rude, sexist, and had too much cologne on. While he did greet us and made polite conversation at first, my wife was the person making the purchase, not me. She was the one to fill out the paperwork and write the check, not me. When I told the finance guy I didn't want to buy any warranties and was going to the bathroom, he said he didn’t want to continue with his presentation until I returned. Basically meaning “the man” needed to be in the room for the deal. Not good, especially in today’s environment. I stayed to let him finish his presentation and was multitasking with work email on my phone and he seemed to be offended that I wasn't giving him my undivided attention, so he made a sarcastic comment about that. Again, my wife was making the purchase, so that was unnecessary. It was awkward at the end there. Then our sales associates were helpful again in showing us how to use the features on the car and were cheerful as we left. More

by Civics Driver Verified Customer Verified Customer

Print

I want to thank Brian Manly for taking great care of me with my 2021 Honda Accord Sport SE purchase. Manly Honda is the best dealership in the world. Everyone involved took great care of me. with my 2021 Honda Accord Sport SE purchase. Manly Honda is the best dealership in the world. Everyone involved took great care of me. More

by ABRAHAMUSIKK Verified Customer Verified Customer

Print

Very friendly, great service, and gave the best price. Huge thanks to Isaac and Luis assisting us with the purchase of Honda Pilot. They were very helpful and knowledgeable. Huge thanks to Isaac and Luis assisting us with the purchase of Honda Pilot. They were very helpful and knowledgeable. More

Print

a great experience from start to finish.Michael Salazar a great experience from start to finish. Michael Salazar went out of his way to make sure I had a pleasant experience and the best part was that he r a great experience from start to finish. Michael Salazar went out of his way to make sure I had a pleasant experience and the best part was that he respected my time. This was the best experience I have had so far purchasing a car. Highly recommend working with Michael Salazar. More

by AARCE Verified Customer Verified Customer

Print

I originally rated this company a 1 star for not getting back to me about something they had promised to get done. They read my review and were extremely prompt on getting back to me. They went above and be back to me about something they had promised to get done. They read my review and were extremely prompt on getting back to me. They went above and beyond to fix the issue, and did a amazing job. I recommend anyone wanting to purchase a vehicle to definitely go here. I am very happy on the outcome. We all make mistakes, but they did all they could to come back from this issue on top. They are superstars. More

by Daisy B Verified Customer Verified Customer

Print

This was the worst car buying experience I have ever had. I worked for two weeks to ensure the purchase would go smoothly. Nothing went as I was told. They did not understand how to do simple business financ I worked for two weeks to ensure the purchase would go smoothly. Nothing went as I was told. They did not understand how to do simple business financing and wasted my time and energy. I was told multiple things that were either completely wrong or lies to get me into the dealership. Having bought 4 plus cars in the last 5 years I do not think I could give this dealership another second of my time or money. More

by PAYNERICH97 Verified Customer Verified Customer

Print

My wife and I have been clients of Manly Honda since we moved back here in 2002 and have purchased 4 vehicles from them. We have always been happy with the service we have received from sales to service. moved back here in 2002 and have purchased 4 vehicles from them. We have always been happy with the service we have received from sales to service. I have worked with Dave Sambad when I bought a car and found him very professional and knowledgeable to work with. Other people I have worked with that have always made my experience better are Cory McMurray, Sean Lumibao and Ben Steinberg. More

by ArgosInsurance Verified Customer Verified Customer

Print

It was a pleasure working with Lorena. Her service is outstanding very, helpful she cares about your needs and she makes sure you find the vehicle of you’re dreams. outstanding very, helpful she cares about your needs and she makes sure you find the vehicle of you’re dreams. More

by NPACHEG Verified Customer Verified Customer

Print

Awesome! Great Customer Care This was a great car-buying experience. From my first contact with the dealership online to driving away with a full tank of gas. I was delighted with This was a great car-buying experience. From my first contact with the dealership online to driving away with a full tank of gas. I was delighted with the below-market value pricing and the ease of communication with Abraham. He brought the vehicles I was interested to me - instead of me having to run around the lot. I chose my favorite and then the sales team did everything they could to get me the best financing terms. I took my new car out for a test drive and when I came back, they were ready for me. They came back to me with several offers and once again all I had to do was choose my favorite and my deal was written up. Every detail was given superior attention. More

Print

Just had the best experience ever at Manly Honda buying our new car. We've been buying cars from them for over 20 yrs and it's only gotten better! Thanks for your excellent service. our new car. We've been buying cars from them for over 20 yrs and it's only gotten better! Thanks for your excellent service. More

Print