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Lacey Pfannenstiel
Lacey Pfannenstiel at Robert Brogden Buick GMC

Lacey Pfannenstiel

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.8
46 Reviews
4.8

46 Reviews

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46 Reviews of Lacey Pfannenstiel

July 16, 2025

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They were very efficient, and the service advisor was very pleasant with which to work. Very satisfied. More

by tedjphillips
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Yes
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July 12, 2025

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Did a great job! Very professional and on time. Delivered complete vehicle at the promised day and time. More

by CHRISAWOODYAGENCY
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Recommend Dealer
Yes

Other Employees Tagged: Katie Terry

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Jul 12, 2025

Robert Brogden Buick GMC responded

Thank you for your review, Chris! We're happy to hear that you found our service professional and timely at Robert Brogden's Olathe Buick GMC. It's great to know we met your expectations with the vehicle delivery. We look forward to serving you again. Sincerely, The Robert Brogden Buick GMC Team

July 07, 2025

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Lacy did a great job. Followed up with details and options. Vehicle was complete as expected. More

by PCROSS4
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Yes
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Jul 07, 2025

Robert Brogden Buick GMC responded

Thank you for taking the time to share your experience! We’re thrilled to hear that you were pleased with Lacy and the service you received at Robert Brogden’s Olathe Buick GMC. Our team is dedicated to providing detailed options and excellent follow-up. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

July 05, 2025

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Lacy was awesome. She communicated very well throughout the whole repair process for my car. More

by JLEESCHLORFF
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Yes
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Jul 05, 2025

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that Lacy provided excellent communication during the repair process for your car. At Robert Brogden's Olathe Buick GMC, we strive to offer great service, and it's fantastic to know we succeeded in your experience. We look forward to assisting you again soon! Sincerely, The Robert Brogden Buick GMC Team

July 04, 2025

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Lacey has been great to work with during this whole situation with our new car! Keep up the great work! More

by rswick1995
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Yes
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Jul 04, 2025

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that Lacey provided you with great support during your car buying experience. At Robert Brogden's Olathe Buick GMC, we strive for excellence, and your feedback motivates us to keep up the great work. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

June 27, 2025

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I was able to get a quick appointment and the work was finished on a timely basis More

by LHICKS909
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Recommend Dealer
Yes
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Jun 27, 2025

Robert Brogden Buick GMC responded

Thank you for your review! It's great to hear you had a positive experience with the quick appointment and timely service at Robert Brogden's Olathe Buick GMC. We appreciate your feedback and look forward to seeing you again for any future needs. Sincerely, The Robert Brogden Buick GMC Team

June 26, 2025

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Organised, polite and great to work with. Definitely plan to continue using them as my primary dealer. More

by mlay8074
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Recommend Dealer
Yes
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Jun 27, 2025

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear you found our team at Robert Brogden's Olathe Buick GMC to be organized and polite. It’s great to know you plan to continue using us as your primary dealer. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

June 21, 2025

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I had great and fast service for my oil change and tire rotation. I was helped by two very competent service representatives. More

by blamb510
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Recommend Dealer
Yes

Other Employees Tagged: Matt Hoover

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Jun 21, 2025

Robert Brogden Buick GMC responded

Thank you so much for the fantastic review! We're happy to hear you received quick and reliable service for your oil change and tire rotation at Robert Brogden's Olathe Buick GMC. Our team takes pride in getting the job done right, and it means a lot to know their efforts were appreciated. We look forward to seeing you again next time! Sincerely, The Robert Brogden Buick GMC Team

June 19, 2025

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Lacey was great to work with. . I was able to get in and out in a reasonable time. More

by G_ard4@yahoo.com
Recommend Dealer
Yes
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Jun 19, 2025

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience with Lacey at Robert Brogden's Olathe Buick GMC. We're glad that you were able to get in and out in a timely manner. We appreciate your feedback and hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

June 15, 2025

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Very fast and friendly service from this dealership. Would highly recommend to others seeking vehicle service work. More

by grexhoggatt
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Jimmy Stateler, Katie Terry

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Jun 15, 2025

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback! We’re thrilled to hear that you experienced fast and friendly service at Robert Brogden's Olathe Buick GMC. Your recommendation means a lot to us. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

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