Lacey Pfannenstiel | Page 11

A Sleigh Ride Through Service Excellence – Robert Brogden GMC & Lacey Pfannenstiel Even Santa needs a tune-up now and then—and when it came time to get the oil changed on my trusty red sleigh (also known GMC & Lacey Pfannenstiel Even Santa needs a tune-up now and then—and when it came time to get the oil changed on my trusty red sleigh (also known as my 2024 GMC Canyon), I headed straight back to Robert Brogden Buick GMC in Olathe. As always, they delivered nothing short of holiday magic, even in April. From the moment I pulled in, I was greeted with genuine hospitality and that rare kind of attentiveness that makes you feel like more than just another appointment on the books. Lacey Pfannenstiel, my service representative, was the definition of professional and personable. She checked me in with efficiency, kept me updated throughout the process, and even made sure I had everything I needed while I waited. The service itself? Flawless. Quick, precise, and done with care. No rushing, no upselling—just honest work on a vehicle that, let’s be honest, has more miles on it from globe-trotting than most folks put on in a year. The sleigh came out running smooth as ever, ready for whatever adventure lies ahead. I’ve said it before, but it’s worth repeating: Robert Brogden GMC doesn’t just take care of cars—they take care of people. And Lacey? She’s an absolute rock star. If you’re looking for a service team that treats your vehicle like it’s guiding a reindeer-led expedition, this is the place. Five stars, a jingle bell salute, and a sleigh-load of thanks. —Robert Riesmeyer Experience Curator, Epic Explorations Sleigh Operator Extraordinaire More

by RRIESMEYER Verified Customer Verified Customer

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AWESOME experiences, I bring my truck there for anything, quick time fixes and always willing to help. quick time fixes and always willing to help. More

by peyton salter Verified Customer Verified Customer

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The process used by the dealership to return the vehicle after servicing is exceptional. I especially appreciate being walked out to my vehicle to ensure that servicing was correct; and that I can see that after servicing is exceptional. I especially appreciate being walked out to my vehicle to ensure that servicing was correct; and that I can see that interior seats and floor mats are kept clean.by protective covers while in service. More

by dbeckwith38 Verified Customer Verified Customer

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Easy to make appointment and get right in. Work was done as described and timely Work was done as described and timely More

by TERANN7 Verified Customer Verified Customer

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Great service. Todd did a great job taking care of all my needs and the communication was on point. Todd did a great job taking care of all my needs and the communication was on point. More

by davblackburn Verified Customer Verified Customer

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Always quick, friendly and reliable. Couldn’t ask for more professional service or more accommodating advisors and technicians. Couldn’t ask for more professional service or more accommodating advisors and technicians. More

by mrmoore11546 Verified Customer Verified Customer

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Lacey was very professional and they got the vehicle out when promised. It was very busy and the waiting room was full so this was appreciated. when promised. It was very busy and the waiting room was full so this was appreciated. More

by TROYAVANT11 Verified Customer Verified Customer

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I’m very happy with my experience at Brogden. Everyone was professional and helpful. From the sales people to the financial gal we were treated with good humor and respect. There were a few probl Everyone was professional and helpful. From the sales people to the financial gal we were treated with good humor and respect. There were a few problems that arose but they were taken care of in good order. It was a pleasure doing business with them Thanks Nancy Gauert More

by nhgauert Verified Customer Verified Customer

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Lacey was organized, competent and clearly explained the services she offered and why they were necessary. services she offered and why they were necessary. More

by hallja13 Verified Customer Verified Customer

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Lacey was organized, competent and clearly explained the services she offered and why they were necessary. services she offered and why they were necessary. More

by hallja13 Verified Customer Verified Customer

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