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Lacey Pfannenstiel
Lacey Pfannenstiel | Page 10
Service Advisor
Robert Brogden Buick GMC
1500 E Santa Fe St
Olathe, KS 66061
116 Reviews
116 Reviews
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116 Reviews of Lacey Pfannenstiel
Verified Customer
May 14, 2025
The whole Service team did a phenomenal job. The Service Manager in particular, Dave, took excellent care of my needs and I sincerely appreciate it. The Service Manager in particular, Dave, took excellent care of my needs and I sincerely appreciate it. More
by James
Other Employees Tagged: Matt Hoover, Jimmy Stateler , Cedric Mayberry, Katie Terry
May 14, 2025
Lacey did a FANTASTIC job. Five stars is not enough. Lacey was professional, polite and efficient. I normally put visiting auto dealers right up there with the DMV and denti Five stars is not enough. Lacey was professional, polite and efficient. I normally put visiting auto dealers right up there with the DMV and dentists. Lacey changed my mind for Brogden. I hope my truck does not need service again, but if it does I won't dread taking it in. More
by knoxd1
Other Employees Tagged: Sam Skid
May 14, 2025
Service department acted in very deceiving manner. an oil change turned into a $1000 service. an oil change turned into a $1000 service. More
by willrock0
Other Employees Tagged: Matt Hoover, Jimmy Stateler , Cedric Mayberry, Katie Terry
May 07, 2025
It was very quick and easy, Ryan was great. I had a timeframe and wasn’t 100% sure I’d get approved but he made it happen and happen quick. Super thankful for the entire team. Will definitely b I had a timeframe and wasn’t 100% sure I’d get approved but he made it happen and happen quick. Super thankful for the entire team. Will definitely be upgrading with them when the time comes. More
by brandon
Other Employees Tagged: Terrie Horton, Ryan O'Connor
May 06, 2025
Lacey is great. Very efficient and concerned about the customer experience. The repairs on my tuck went great, just took a little longer than anticipated. Very efficient and concerned about the customer experience. The repairs on my tuck went great, just took a little longer than anticipated. More
by Tom Schafersman
May 04, 2025
Jim was absolutely amazing and took care of me from the moment I walked in. moment I walked in. More
by KOBUBO33
Other Employees Tagged: Matt Hoover, Jimmy Stateler , Cedric Mayberry, Katie Terry
April 25, 2025
They tried to upsale me on service. I knew what I wanted done, so I told him that. Upsale still occurred. I knew what I wanted done, so I told him that. Upsale still occurred. More
by Kirganjohnc
Other Employees Tagged: Matt Hoover , Tricia Hecker, Todd Kelly, Cedric Mayberry
