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Lacey Pfannenstiel

Overview Reviews (53) Inventory (409)

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Lacey Pfannenstiel

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.9

53 Reviews

Overview Reviews (53) Inventory (409)

4.9

53 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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53 Reviews of Lacey Pfannenstiel

August 01, 2025

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Great Customer Service last minute oil change they make it happen with no problem. I went to two different dealerships and they were too busy and couldn’t squeeze me in came right over to this one and they it happen with no problem. I went to two different dealerships and they were too busy and couldn’t squeeze me in came right over to this one and they made it happen.Will be back More

by johndaguanno

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Katie Terry

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Aug 01, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback, John! We're glad to hear that we could accommodate your last-minute oil change and provide you with great customer service at Robert Brogden's Olathe Buick GMC. We look forward to seeing you again for your next visit! Sincerely, The Robert Brogden Buick GMC Team

July 31, 2025

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Cedric provided excellence service. I truly appreciate his professionalism. He is one of a kind. I truly appreciate his professionalism. He is one of a kind. More

by cedricmayberry

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jim Self, David Blackburn, Cedric Mayberry, Matt Hoover, Jimmy Stateler, Katie Terry

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Jul 31, 2025 -

Robert Brogden Buick GMC responded

Thank you! We're glad you had an excellent experience with Cedric at Robert Brogden's Olathe Buick GMC. We appreciate your feedback about his professionalism. We look forward to serving you again. Sincerely, The Robert Brogden Buick GMC Team

July 24, 2025

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Extremely respectful, straightforward and honest people here. Came for just a quick oil change and was in and out. here. Came for just a quick oil change and was in and out. More

by HUNTER04

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Jimmy Stateler, Katie Terry

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Jul 24, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback! We're happy to know you had a great experience with our team at Robert Brogden's Olathe Buick GMC during your quick oil change. We appreciate your feedback and look forward to assisting you again. Sincerely, The Robert Brogden Buick GMC Team

July 23, 2025

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I've only had my truck serviced at Robert Brogden, their team has always been courteous and professional. Lacey was awesome, continued to update me as the service progressed and also kept me informed since team has always been courteous and professional. Lacey was awesome, continued to update me as the service progressed and also kept me informed since it took a little longer than expected. She clearly explained all of the upcoming recommended services and provided a complete quote so I can accurately budget the next appointment. Thanks for another comfortable experience! More

by jasoncarley668

Verified Customer

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Recommend Dealer

Yes

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Jul 23, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your wonderful review, Jason! We’re thrilled to hear that you had a positive experience during your truck's service at Robert Brogden's Olathe Buick GMC. It's great to know that Lacey provided you with excellent updates and service recommendations. We appreciate your kind words and look forward to welcoming you again for your next appointment! Sincerely, The Robert Brogden Buick GMC Team

July 19, 2025

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My issue and frustration is with GMC manufacturing as they continue to build and service products with parts known to be faulty; an absolute mess. However, Lacey, Matt and Robert Brogden GMC service did they continue to build and service products with parts known to be faulty; an absolute mess. However, Lacey, Matt and Robert Brogden GMC service did a great job navigating the issues to the best of their ability. Good communication with good follow ups. It’s important to differentiate between those that cause the problems and those that fix them. Their service department has been solid over the last two years in my opinion and experience. More

by HUTCH_BUILD

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Matt Hoover

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Jul 19, 2025 -

Robert Brogden Buick GMC responded

Thank you for your thoughtful review. We're glad to hear that Lacey, Matt, and our service team at Robert Brogden's Olathe Buick GMC were able to provide you with great support through your issues. We truly appreciate your recognition of their efforts in communication and follow-ups. Our team is consistently working to deliver excellent service, and your feedback reaffirms our commitment. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

July 19, 2025

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Lacey was very Friendly and call me with clear information and what was happening with our truck 👍 information and what was happening with our truck 👍 More

by Lufcabb

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 19, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words! We're thrilled to hear that Lacey provided you with friendly service and clear information about your truck. At Robert Brogden's Olathe Buick GMC, we strive to keep our customers informed and satisfied. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

July 18, 2025

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Excellent service department! The service staff is hands down the best in the city! Would recommend 10 out of 10 times! The service staff is hands down the best in the city! Would recommend 10 out of 10 times! More

by REALFASTREFLEX

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jim Self, David Blackburn, Cedric Mayberry, Matt Hoover, Jimmy Stateler, Katie Terry

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Jul 18, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback! It's great to hear you had such a positive experience with our service department at Robert Brogden's Olathe Buick GMC. Your recommendation means a lot to us. We look forward to assisting you on your next visit. Sincerely, The Robert Brogden Buick GMC Team

July 16, 2025

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They were very efficient, and the service advisor was very pleasant with which to work. Very satisfied. very pleasant with which to work. Very satisfied. More

by tedjphillips

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Jul 17, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind review! Our team is thrilled to hear that you found our service efficient and that working with our service advisor was a pleasure. Your satisfaction is our top priority at Robert Brogden's Olathe Buick GMC. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

July 12, 2025

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Did a great job! Very professional and on time. Delivered complete vehicle at the promised day and time. Very professional and on time. Delivered complete vehicle at the promised day and time. More

by CHRISAWOODYAGENCY

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Katie Terry

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Jul 12, 2025 -

Robert Brogden Buick GMC responded

Thank you for your review, Chris! We're happy to hear that you found our service professional and timely at Robert Brogden's Olathe Buick GMC. It's great to know we met your expectations with the vehicle delivery. We look forward to serving you again. Sincerely, The Robert Brogden Buick GMC Team

July 07, 2025

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Employee Rating

Lacy did a great job. Followed up with details and options. Vehicle was complete as expected. Followed up with details and options. Vehicle was complete as expected. More

by PCROSS4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 07, 2025 -

Robert Brogden Buick GMC responded

Thank you for taking the time to share your experience! We’re thrilled to hear that you were pleased with Lacy and the service you received at Robert Brogden’s Olathe Buick GMC. Our team is dedicated to providing detailed options and excellent follow-up. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

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