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Lacey Pfannenstiel

Overview Reviews (83) Inventory (488)

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Lacey Pfannenstiel

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.9

83 Reviews

Overview Reviews (83) Inventory (488)

4.9

83 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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83 Reviews of Lacey Pfannenstiel

January 10, 2026

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Employee Rating

They took good care of my vehicle and correctly diagnosed the issue and promptly fixed it. the issue and promptly fixed it. More

by greggpfister

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: David Blackburn, Cedric Mayberry, Matt Hoover, Angela Alvarez, Jimmy Stateler, Katie Terry

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Jan 10, 2026 -

Robert Brogden Buick GMC responded

Thank you, Gregg! We're happy to hear you had a great experience with the service team at Robert Brogden's Olathe Buick GMC. It's great to know that we were able to take care of your vehicle and resolve the issue promptly. We appreciate your feedback and look forward to assisting you again. Sincerely, The Robert Brogden Buick GMC Team

January 07, 2026

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Employee Rating

Great group of people. Fast and easy. In and out in minutes. They have been my preferred GMC dealer for over 20 years. Fast and easy. In and out in minutes. They have been my preferred GMC dealer for over 20 years. More

by MMORRISON239

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Paul Levin, Jimmy Carpenter, Jimmy Stateler

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Jan 08, 2026 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a fast and easy experience at Robert Brogden's Olathe Buick GMC. It's fantastic to know that we've been your preferred GMC dealer for over 20 years. We truly appreciate your loyalty and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

December 26, 2025

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Employee Rating

Service was prompt and the process was straight forward for a recall item review. thanks! for a recall item review. thanks! More

by bob.bishopku

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Jimmy Stateler, Katie Terry

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Dec 26, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words, Bob! We’re glad to hear that your recall service was prompt and straightforward at Robert Brogden's Olathe Buick GMC. Your feedback is greatly appreciated, and we look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

December 26, 2025

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Employee Rating

Great people and service on my new GMC. Lacy went out of her way to take care of me Lacy went out of her way to take care of me More

by leighs015

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 26, 2025 -

Robert Brogden Buick GMC responded

Thank you for your positive review! We're glad to hear that you had a great experience with our team at Robert Brogden's Olathe Buick GMC, especially with Lacy. We appreciate your kind words and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

December 24, 2025

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Employee Rating

Did a good job managing my repair when the part was not available and on back order from GM. Got me a rental until the part came in. available and on back order from GM. Got me a rental until the part came in. More

by snydermwdbq

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 24, 2025 -

Robert Brogden Buick GMC responded

Thank you for your positive review! We're glad to hear that we could manage your repair effectively and provide you with a rental while waiting for the part. At Robert Brogden's Olathe Buick GMC, we strive to ensure our customers have a smooth experience. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

December 16, 2025

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Employee Rating

Dealership did a good job and got me scheduled and serviced in a timely fashion. serviced in a timely fashion. More

by WILLIAMPBRYAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Jimmy Stateler, Katie Terry

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Dec 16, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words, William! We're pleased to hear that you had a positive experience with us at Robert Brogden's Olathe Buick GMC. Timely service is our priority, and we appreciate you taking the time to share your feedback. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

December 09, 2025

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Employee Rating

Lacy was great to work with. Clear communication, friendly, and professional throughout the entire service visit. Clear communication, friendly, and professional throughout the entire service visit. More

by dustineverett.de

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 09, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback, Dustin! We're glad to hear that Lacy provided great service during your visit. Clear communication and professionalism are key values at Robert Brogden's Olathe Buick GMC, and we appreciate you taking the time to share your experience. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

December 06, 2025

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Employee Rating

Fast and good service I like the customer so much . wait area need little more space wait area need little more space More

by Melaberi8

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 07, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback! We're glad to hear you enjoyed our fast and good service at Robert Brogden's Olathe Buick GMC. We appreciate your suggestion regarding the wait area and will certainly take it into consideration. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

December 04, 2025

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Employee Rating

I was greeted promptly by Lacy who took my information and had my vehicle serviced within 1 hour. and had my vehicle serviced within 1 hour. More

by Bob T

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 05, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Bob! It's great to hear that Lacy provided you with prompt service and that your vehicle was taken care of quickly. We appreciate your feedback and look forward to seeing you again at Robert Brogden's Olathe Buick GMC! Sincerely, The Robert Brogden Buick GMC Team

December 04, 2025

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Employee Rating

Excellent service. Lacey was quick, knowledgeable and efficient but also friendly and helpful…excellent job! Lacey was quick, knowledgeable and efficient but also friendly and helpful…excellent job! More

by john.barrows.cos

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 05, 2025 -

Robert Brogden Buick GMC responded

Thank you for your excellent feedback, John! It's great to hear that Lacey provided you with quick, knowledgeable, and friendly service at Robert Brogden's Olathe Buick GMC. Your kind words mean a lot to us, and we appreciate your recognition of her efforts. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

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