Lacie Hildebrand
Lacie Hildebrand at Koons White Marsh Chevrolet

Lacie Hildebrand | Page 3

Product Specialist

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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5.0
39 Reviews
5.0

39 Reviews

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39 Reviews of Lacie Hildebrand

January 02, 2026

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Employee Rating

Extremely friendly and it was truly a pleasure to purchase a vehicle from. I love my new Traverse RS. More

by snmloukota
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sidney Brooks, Jason Strozier

December 24, 2025

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Great experience! Has a nice family business atmosphere! Definitely will return and recommend them to others. More

by codygpendleton
Service Price Transparency
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Recommend Dealer
Yes

December 10, 2025

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Everything was done well. Was able to handle most of the deal via emails before heading to the dealer to complete. Much quicker and cleaner than most of my car deals. Thank Yo More

by KR
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Recommend Dealer
Yes

Other Employees Tagged: Jason Strozier

November 14, 2025

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For it to take two hours to get an oil change when you have an appointment that is sad especially when you can go to a place and have your oil changed in less than 20 minutes. Your time is more valuable t More

by shanedeex2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kelly Paris

Nov 19, 2025

Koons White Marsh Chevrolet responded

Thank you for sharing this feedback about your recent visit and the time you spent here for an oil change. I understand how important it is for the appointment and visit length to line up with your expectations, and I'd like to review your experience directly. Please feel welcome to contact me so we can talk through your visit. Best, Christian Stark Customer Relations Manager christian.stark@koons.com 443-421-0433

March 24, 2025

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Five star dealership. A lot of hard working people made my new truck purchase happen. Lacie in sales was helping me on line before even getting to the dealership. When I g More

by lesmith67.ls
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Hamilton

Mar 25, 2025

Koons White Marsh Chevrolet responded

We're delighted to hear about your positive experience with Lacie, Andrew, and the team at Koons White Marsh Chevrolet! It's wonderful that they made your truck purchase smooth and enjoyable. Thank you for being a loyal customer; we look forward to serving you again!

December 25, 2024

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The sales people and those at the front make you feel welcome to be there and I believe I've never had one question that wasn't answered and when they were it was with sincerity and patience. I don't eve More

by mosche2
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jason Strozier , Chris Silk (5 *****) and then some, same with Lacie

Dec 26, 2024

Koons White Marsh Chevrolet responded

Thank you for sharing your positive experience with us at Koons White Marsh Chevrolet! We're delighted to hear that our team made you feel welcome and provided sincere, patient service. We appreciate your kind words and look forward to serving you again in the future!

Dec 25, 2024

mosche2 responded

Lacie's the best! There was never any pressure coming from her. She was so accommodating and easy going. Never left a stone unturned and quite often she anticipated my needs- which is really rare nowadays. I believe that's just the way she is and it would have been expressed to all her customers. There were a lot of new features to the 2025 Trailblazer I purchased on Saturday December 21 compared to the Spark I bought here in 2020, and if it wasn't for her, I may not have discovered them until much later or after 'plowing' through a manual to just stumble over them! An example being, what happens if your key fob dies or stops working? I didn't ask the question, it wasn't even on my mind, but she told me anyway; it was the hidden key in the key fob itself and she told me how and where to use it. But this is the way she worked with me all afternoon! She met my nutritional needs by buying me two 15 g packs of Planter's peanuts. If I hadn't eaten them, I don't think I would have made it till the end- and they were BIG packs and I ate them both in less than an hour's time!!! We drove three vehicles, two of which we drove twice. Lacie encouraged me to! Now have YOU ever bought a car and had a salesman do THAT??!! She NEVER made me feel like she was wanting to do anything else than just be with me and make sure the car I chose was right for ME. That's all. She helped me understand why I felt one way about the way one car drove versus another. We actually discovered it together! It was just the best car buying experience I've ever had. Many thank you's to Lacie and Chris Silk. A shout out to Jason in just that he wanted to be as accommodating as he could. He knew what I needed better than I did myself. And when asked about employment at Koons, he enthusiastically told me about what I could do, what was or was not available at the moment and encouraged me to continue to check out the website as well. With these kinds of experiences, unless I chose something other than a chevy for a new vehicle, I will always come back to Koons Chevy White Marsh.

October 01, 2024

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Koons white Marsh Chevrolet is one of the best dealer. Lacie our sales person was excellent in customer service. Awesome lady More

by freddiesanch
Sales Price Transparency
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Recommend Dealer
Yes
Oct 01, 2024

Koons White Marsh Chevrolet responded

Freddie, we're delighted to hear that Lacie provided excellent customer service at Koons White Marsh Chevrolet. Thanks for the great feedback!

August 08, 2024

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Employee Rating

Great experience and answered all my questions. Very respectful of my time and invited me to test drive. More

by lawatson
Recommend Dealer
Yes
Sep 11, 2024

Koons White Marsh Chevrolet responded

We're delighted to hear you had a great experience at Koons White Marsh Chevrolet! Thanks for sharing your positive feedback and we hope you enjoy the new ride.

June 25, 2024

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Koons is definitely a great dealership because of the polite and hard work its employees put forth great experience! More

by levi13015
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Recommend Dealer
Yes
Jun 26, 2024

Koons White Marsh Chevrolet responded

We're delighted to hear you had a great experience with our team at Koons White Marsh Chevrolet! Thanks for the positive feedback and support.

March 06, 2023

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Employee Rating

This is my first time purchasing from Koons and all i have to say is, Lacie, Rich and Josh were all amazing. I will definitely return and will recommend them to anyone looking for a vehicle. More

by jpapania1729
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard DeMarco, Josh Rogers

Mar 06, 2023

Koons White Marsh Chevrolet responded

Thank you for the review! We are so glad to hear that you had such a successful purchase experience working with Lacie, Rich, Josh, and the Koons White Marsh Chevrolet team. Drive safely, and we hope to see you back again down the road!

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