Lance Garrison

Somehow I got a second invite to review Walser Lexus, and it is appreciated because my salesman (Lance G) has not returned messages since I reported issues after delivery. Car itself is fine, deal was fine. it is appreciated because my salesman (Lance G) has not returned messages since I reported issues after delivery. Car itself is fine, deal was fine. Bringing the car from Wichita to Tulsa - great. However, the car was never detailed as promised it had been. It still has the lines from the plastic wrap it came across from Japan with. I have no idea how to get that off without a professional detail. It was also delivered without any windshield wiper fluid ..just a minor detail missed. I bought and added that-nbd. Grimey feeling paint where it should be smooth…for a brand new car. The windows weren’t cleaned from the window sticker, etc.. I mean, I know some of this is little, but when your dealership stops returning messages right after delivery… shrug. Just know what you’re getting if you buy your car from out-of-state…. Fresh off the boat/train…dirty and may/may not be missing fluids. More

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Finding a used car is extremely stressful. I worked with Lance Garrison at the Walser dealership in Wichita. Lance was professional, courteous, and sincere, which is very hard to find in the a I worked with Lance Garrison at the Walser dealership in Wichita. Lance was professional, courteous, and sincere, which is very hard to find in the auto industry. I’m extremely satisfied with my purchase..! The next time you’re in Wichita stop by and talk with Lance, you can’t miss him he’s the salesperson with the biggest smile on his face.. Way to go Lance, keep up the amazing work you do!!! More

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Lance G came up with more excuses about their 3 day 300 mile return/ exchange policy. They will not honor it and it’s false advertising. Buyer beware! mile return/ exchange policy. They will not honor it and it’s false advertising. Buyer beware! More

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sales agreement I initially talked with Eric about some vehicles for sale 04-14-20, and telephoned Eric again on 04-15-20. However, it was his day off and I spoke wi I initially talked with Eric about some vehicles for sale 04-14-20, and telephoned Eric again on 04-15-20. However, it was his day off and I spoke with Lance. On 04-16-20, I telephoned to talk with Eric, as I appreciated his attitude on day one. Lance was initially conferenced in to the conversation. Eric and I agreed on a vehicle, purchase price, and my payment. The transaction was initiated. Later, I receive a telephone call from Lance and a different price which included tax and an administrative fee. Eric had said that in our agreement that tax was included and did not mention an administrative fee. I telephoned Eric and informed as to what Lance had included. Eric responded, I am sorry about the misunderstanding. Thus, the basic bait and switch con game that you would expect to experience at a used car lot or carnival - not from a dealership with upscale facilities and automobiles. Surely, this sales technique is not taught or promoted by Lexus. More

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Lance Garrison - Lexus of Wichita - Excellent Experience! I have been looking for a specific Lexus RX 350 F Sport and called into Lexus of Wichita, Kansas. Lance Garrison called me back promptly and began se I have been looking for a specific Lexus RX 350 F Sport and called into Lexus of Wichita, Kansas. Lance Garrison called me back promptly and began searching for my car with specific features. Not only was he was prompt at returning my calls and keeping me updated during the car search, he found exactly what I was looking for in a timely manner. Being this was a long distance transaction, I was definitely hesitant to complete the transaction without seeing the car. After several calls with Lance, he reassured me this car would meet my expectations and he gained my trust. He went above and beyond to help me and walked me through the entire car sale process, arranged financing with an excellent interest rate, and completed every aspect of the sale as promised. I could not be happier with my car and the service he provided. I would recommend Lance Garrison and Lexus of Wichita, Kansas to my friends, family and even strangers! Thank you Lance Garrison and Lexus of Wichita, Kansas team for an excellent job well done! More

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Lance was awful. Lance Garrison was rude, condescending, and acted better than everyone. Would not recommend this dealership based on the horrible customer service, an Lance Garrison was rude, condescending, and acted better than everyone. Would not recommend this dealership based on the horrible customer service, and snarky attitude from lance. If you go here, at least stay away from lance. He was also very creepy towards my wife. More

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Great experience end to end Lance Garrison made our purchase experience great starting with initial contact from my home in Oklahoma City to address all my questions, through arr Lance Garrison made our purchase experience great starting with initial contact from my home in Oklahoma City to address all my questions, through arriving for our appointment where he had everything ready and worked with us to complete the purchase, He followed up with us to assure all is well. A vehicle purchase experience that exceeded expectations. More

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Wonderful excellent service from beginning to end have absolutely no complaints very pleased with the salesman Lance he did a very good job everybody around hi excellent service from beginning to end have absolutely no complaints very pleased with the salesman Lance he did a very good job everybody around him was good as well the general manager came up to us and made us feel very welcome as well More

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This how car buying experience should be!!!!! The dealership understood that my time is valuable. They inspected the vehicle and informed me of all imperfections. There were 2. When I arrived a The dealership understood that my time is valuable. They inspected the vehicle and informed me of all imperfections. There were 2. When I arrived after 5 hours they offered me drinks and snacks and time to relax from the trip. Then I had plenty of time to look and drive the car. It made the decision an easy one to purchase the car. Top Notch!!! More

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Satisfied Customer Thank you to the team and especially Lance for the great service. We will be back. The car is amazing and a joy to drive Thank you to the team and especially Lance for the great service. We will be back. The car is amazing and a joy to drive More

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