Lance Hopkins
Lance Hopkins at Chrysler Jeep Dodge Ram of Amsterdam

Lance Hopkins | Page 17

Service Advisor

Chrysler Jeep Dodge Ram of Amsterdam

4589 NY-30
Amsterdam, NY 12010

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221 Reviews
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221 Reviews

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221 Reviews of Lance Hopkins

April 21, 2019

Dealership Rating
Employee Rating

Oil Change The next morning after my oil change, I pulled out of my driveway and the plastic oil pan fell off, which I ran over and it busted. I will be calling More

by PCURTIS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 24, 2019

Chrysler Jeep Dodge Ram of Amsterdam responded

Hi PCURTIS1, we are again very sorry about this issue. If there is anything moving forward we can assist with please do not hesitate to reach back out.

April 18, 2019

Dealership Rating
Employee Rating

Awesome !! I brought my 2008 jeep compass to get the wheel alligment because i put all the control arms, links and tie rods on front and rear side and they leave More

by Sam Fernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kathryn Young, Jessenia Maldonado

March 30, 2019

Dealership Rating
Employee Rating

Always satisfied Always can get in ASAP . I never have to edit long and I’m very pleased with my service. How come you don’t wash the cars every time they’re serviced? More

by leo1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 30, 2019

Chrysler Jeep Dodge Ram of Amsterdam responded

Thank you leo1960 for sharing your recent service experience - We would like to reach out to you to further discuss your question - please feel free to reply privately with your preferred contact information for us to further address this!

March 23, 2019

Dealership Rating
Employee Rating

Quick and efficient. I needed to b in and out for another ap Quick and efficient. Needed to b in and out for another appt. And they made sure i was. Also kept me informed of any other things that were rwe commen More

by GINAJAQUISH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 26, 2019

Chrysler Jeep Dodge Ram of Amsterdam responded

Thank you GINAJAQUISH1 for taking the time to share your most recent experience here with our Service Department! We highly appreciate your positive feedback and look forward to being able to assist however possible down the road with all of your vehicle needs!

March 22, 2019

Dealership Rating
Employee Rating

GREAT EVERYONE I DEALT WITH WERE GREAT. THEY WERE HELPFUL, ACCOMMODATING, FRIENDLY, AND A PLEASURE TO DO BUSINESS WITH. MARC WAS EASY GOING AND VERY KNOWL More

by barbara.slusarz9
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Marc Clouser

Mar 26, 2019

Chrysler Jeep Dodge Ram of Amsterdam responded

Thank you so much barbara.slusarz9 for the HUGE review! Your loyalty is highly appreciated and we are so happy to welcome you back to the Fuccillo Family! We will continue to be here for you down the road with all of your vehicle needs!

March 20, 2019

Dealership Rating
Employee Rating

Buying a Jeep Marc was responsive and not pushy. A pleasure to do business with. We have has service done here for years and keep coming back because Lance is the b More

by joem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marc Clouser

Mar 26, 2019

Chrysler Jeep Dodge Ram of Amsterdam responded

Thank you joem for taking the time out of your day to share your recent Sales experience here at our Amsterdam location. We highly appreciate your feedback and would like to welcome you to the Fuccillo Family!

March 10, 2019

Dealership Rating
Employee Rating

Waste of time I set up an appointment with this dealer because I have a jeep and was told everything that needed to be fixed on my vehicle would be fixed that day h More

by mn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 11, 2019

Chrysler Jeep Dodge Ram of Amsterdam responded

Thank you MN for reaching out - We are extremely sorry about the inconvenience of all of this. We would like to try and make somethings right out of this - We are however happy you were able to be assisted, just sorry we were unable to make it with us.

March 09, 2019

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Employee Rating

New York State Car Inspection I went to get my inspection yesterday 3/8/19 The service was great but i've been a lil more time than expected... Everything looks clean and organiz More

by Sam Fernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jessenia Maldonado

March 09, 2019

Dealership Rating

Unhappy! I purchased my car from there about 6 months ago.a week later the cars brake light came on. I am a single mother with a child in school so I couldn’t More

by SHATIKAJAMES
Recommend Dealer
No

Other Employees Tagged: Jose Torres

Mar 11, 2019

Chrysler Jeep Dodge Ram of Amsterdam responded

Hi SHATIKAJAMES, we are so sorry to hear about all of this - We would like to have someone from the dealership reach out to try and resolve these issues. Your satisfaction is what matters most and we will try to make things right.

March 05, 2019

Dealership Rating
Employee Rating

Great fast service Called to see if they had any open spots to get my vehicle serviced got Me right in and fixed the problem within a few hours! More

by THEKIDNEXTDOOR2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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