Lance Smith | Page 12

Your feedback website sucks. I had to reset password 3 times even though the new password was accepted. Other than that your dealership was great. Gabby, Levi, Lance, and Tony w I had to reset password 3 times even though the new password was accepted. Other than that your dealership was great. Gabby, Levi, Lance, and Tony were great. Fourth vehicle I have purchased here. More

by JUDGEROY Verified Customer Verified Customer

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Lance is always helpful and communicates with me every step of the way. He goes above and beyond and even now with my car and the problems I am having with my speakers he has been finding every way he can step of the way. He goes above and beyond and even now with my car and the problems I am having with my speakers he has been finding every way he can to solve the problem. We are very appreciative with his effort and time he provides us especially when we bring our cars in. More

by djrbour15 Verified Customer Verified Customer

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I am so happy to be back with the Lithia service family again. My service advisor, Jake, was amazing and made me feel welcome. This was my first time at the Hyundai location. again. My service advisor, Jake, was amazing and made me feel welcome. This was my first time at the Hyundai location. More

by kimberlymcquirk Verified Customer Verified Customer

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My 2018 Hyundai Tucson that I've only owned for 5 years had the connecting rod Come apart and go through my engine block this is a known issue with the car, there are active lawsuits about it and lawsuits had the connecting rod Come apart and go through my engine block this is a known issue with the car, there are active lawsuits about it and lawsuits that hyundai has lost regarding it. I kept the last 3 years of my oil changes but didn't have the first two years they wouldn't honor my warranty and they charged me to diagnose the problem, even though I had already paid another mechanic to do that when my engine stopped working suddenly the highway with no warning or engine or oil lights on. I had to pay out of pocket to get it towed to Hyundai after the other mechanic told me it should be under warranty and it's a common problem and then also for them to take my engine apart as an excuse to tell me that I "neglected" my engine which I didn't. The engines are also known for high oil consumption. They quoted me 13000 for an engine replacement. So basically my car i just paid off that was CPO is a 10s of thousands of dollars hunk of useless metal. More

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There is no excuse to charge $462. 27 for a car battery, + labor at $44.99, + sales tax of $38.21, for a whopping $545.47 total! I asked if they had any cheaper batteries, but Lance (sv 27 for a car battery, + labor at $44.99, + sales tax of $38.21, for a whopping $545.47 total! I asked if they had any cheaper batteries, but Lance (svc advisor, who's usually great, btw) said no. As a senior on a fixed income, I couldn't afford it out-of-pocket, so had to finance it, so add another $83+ in financing/interest charges, for a final bill of $628.73! For a battery that I could have gotten almost anywhere else in the city for under $100, & under $150 installed (which I could do myself)! It all started with my car dying & me being stuck with a dementia patient, having to call his care home to come pick him up in 98° weather/heat, & problems getting roadside assistance, having the tow driver "supposedly" "try" jump starting my vehicle with a handheld jumper unit, 3 times unsuccessfully, which when I asked if I should/could try using my jumper cables with the car next to me, he said "No, the hand-held is better than using cables with another car." I stupidly believed him & let him tow my car to Lithia. Once my car was unloaded, Lance came out & I showed him what was going on. He immediately said, "It's the battery, no question!" I replied, "Well, then it's weird that the tow driver couldn't jump it, this is the first time I've ever had a problem with it." He agreed, but walked me in to do paperwork & pay for a new battery, which I assumed would be totally dead & they'd have to push my car into the service garage. So, he lays the ridiculous total on me, then we add the financing interest & got it approved, & I made the first payment. Then, to my surprise, the service tech/mechanic jump started my car immediately, in seconds, then got in & drove my car into the garage! I turned to Lance & said, "I thought my car wasn't able to be jump started, which is why & how I ended up having it towed here! Can I cancel all of this & just take my car somewhere else now? Because I really can't afford this." He just looked at me blankly, shrugged his shoulders & said, "Well, the payment's already gone through & the financing's been approved & set up. But the battery has a good warranty." It was closing time & I felt rushed & overwhelmed, but thought to myself, "Yeah, so does Walmart!" It didn't even take the tech 15 minutes to have my car done & ready, I was essentially swooshed out the door. On the way home, I figured out the tow driver had obviously scammed me to get more money from my insurance company by towing my vehicle rather than just jump starting it. He had to have known it was just the battery, especially by the look on his face & the way he hesitated when I asked him to try jump starting it first. So, my head was spinning from all this ridiculousness, so I didn't notice until I was almost home, that my phone charger & charging cable had been taken from my car! It was clearly there & plugged in (as it ALWAYS is) when my car was dropped at the dealership (Lithia), & when I showed Lance what was going on when I tried turning the ignition. No if's, and's, or but's, my phone charger was there & someone from Lithia "removed it" from my car. WTH? Okay, NO, THEY STOLE IT, outright! There is NO other alternative. I called early the next morning at 7:30am, opening time, & left two messages. NO ONE, EVER called me back! Customer Service FAIL!!! But, shortly afterward I was sent a faulty link to make a review on this same specific review site, which didn't work/connect me to anything, but redirected me to an "unknown ip address/server" screen, so I replied to the text that had sent the link & said that the link didn't work. Another message & again, no response later, I ended up getting a new text with a link that did work, thus, this review. This whole incident occurred on 8/18/25 at approx. 4:15pm, when my car was towed into the dealership service driveway. Needless to say, I'm beyond extremely disappointed & will NEVER, EVER return! Unless they make it right, & they need to make this right! More

by Reno Hyundai customer Verified Customer Verified Customer

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Easy dealership to work with. Lance is a super great guy who will call you back and educate you with any questions Lance is a super great guy who will call you back and educate you with any questions More

by N1_GOMEZ Verified Customer Verified Customer

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Everyone was very pleasant and helpful- appointment went efficiently with good communication- Also a big thanks to Jennifer for my transportation! efficiently with good communication- Also a big thanks to Jennifer for my transportation! More

by TAYLOR.CM54 Verified Customer Verified Customer

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Lance greeted me with a smile and listened to my concerns regarding recalls. He looked the up the vin number and showed me what was outstanding against the car. We then arranged a date and time to drop the c regarding recalls. He looked the up the vin number and showed me what was outstanding against the car. We then arranged a date and time to drop the car off for the repairs and he informed me he would get the parts ordered. When the day came to do the repairs things went smoothly. He kept me informed of things and did all I asked. I also received a text showing all that been checked on the car and the results of those checks and their recommendations. I was very impressed with how smoothly and quickly things were completed and Lance’s professionalism. I would recommend him to anyone needing repairs done to their Hyundai vehicle. More

by allthingssmal33 Verified Customer Verified Customer

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The team was very accommodating, fast, and thorough. From booking the appointment, to shuttle transportation, to completion everything was communicated very well. I’m very satisfied with my experience! From booking the appointment, to shuttle transportation, to completion everything was communicated very well. I’m very satisfied with my experience! More

by BETHANYDURHAM Verified Customer Verified Customer

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Have been dealing with Hyundai for over 20 years and will continue for years to come. continue for years to come. More

by Esther Hopkins Verified Customer Verified Customer

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