Lance Smith
Lance Smith at Lithia Hyundai of Reno

Lance Smith | Page 34

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.6
934 Reviews
4.6

934 Reviews

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934 Reviews of Lance Smith

May 26, 2023

Dealership Rating
Employee Rating

Lance has been so helpful, very personable, and he has a great sense of humor! More

by Rhonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Thomas , Dawn Vincent

May 30, 2023

Lithia Hyundai of Reno responded

We appreciate the shoutout to Lance, Rhonda! Thanks for being a valued customer at Lithia Hyundai of Reno!

May 24, 2023

Dealership Rating
Employee Rating

Great service, friendly employees and I will be bringing my car there in the future More

by LOU_SHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 25, 2023

Lithia Hyundai of Reno responded

Thanks for sharing your experience with us! The team is always eager to help, and we hope to see you again soon at Lithia Hyundai of Reno!

May 23, 2023

Dealership Rating
Employee Rating

I have bought several cars at thus dealership. I have always been very satisfied with thhe service department. I mostly deal with Lance Smith. He is ALWAYS friendly, efficient and gets me in and o More

by TERIMMCMULLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2023

Lithia Hyundai of Reno responded

We'll be sure to pass your kind words along to Lance! Thanks for trusting Lithia Hyundai of Reno with your vehicle's care!

May 22, 2023

Dealership Rating
Employee Rating

Great group of folks in the service department! ! Along with the finance department and the salesmen!! More

by dpeterson0711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Clunie, Devin Rogers, Gaby Temprano , Bryan Ogg, Christopher Osorio

May 23, 2023

Lithia Hyundai of Reno responded

Thanks for the kind words! We're always happy to help at Lithia Hyundai of Reno!

May 22, 2023

Dealership Rating
Employee Rating

Paid $85 to have my car towed to the service center and it has now sat for over 4 days with nothing done to it. Literally all that is needed as I was told, is to plug in a Hyundai specific diagnostic tool More

by DMILTON36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 23, 2023

Lithia Hyundai of Reno responded

Hello, I apologize for the extended wait time. Please contact me below so I can update you on the status of your vehicle, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

May 18, 2023

Dealership Rating
Employee Rating

I don't care to ever take my car back there ever again I did goodbye More

by ABSOLUTST3PH@GMAIL.COM
Recommend Dealer
No

Other Employees Tagged: Lance Smith

May 22, 2023

Lithia Hyundai of Reno responded

Hello, I’m sorry to see you were not satisfied with your last service visit. If there is anything I can do to address your concerns, please feel free to contact me below, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

May 16, 2023

Dealership Rating
Employee Rating

The dealership has been very helpful with me. I bought four cars from them and they always helped me when I needed something great dealership. More

by CRANMORE_JUDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Franceschini

May 17, 2023

Lithia Hyundai of Reno responded

Judy, we truly appreciate your loyalty and are always happy to help here at Lithia Hyundai of Reno. Until next time, safe travels and take care!

May 13, 2023

Dealership Rating
Employee Rating

They provide a great service. I find that it is budget conscious and no overcharging. I really like the very friendly people. More

by CRSCTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2023

Lithia Hyundai of Reno responded

We always strive to keep our prices competitive and provide you with the best possible deals. See you next time at Lithia Hyundai of Reno!

May 13, 2023

Dealership Rating
Employee Rating

Handle my situation with ease. Definitely will recommend to family and friends . Thankyou so much More

by maleko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2023

Lithia Hyundai of Reno responded

It's our pleasure! Thanks for choosing Lithia Hyundai of Reno for your automotive needs!

May 12, 2023

Dealership Rating
Employee Rating

It was great work on all sides. Made all repairs in a very timely manner More

by esb1609.jk@gmail.com
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

May 15, 2023

Lithia Hyundai of Reno responded

We're glad to hear that! Thanks for choosing Lithia Hyundai of Reno for your vehicle's service needs!

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