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Lance Smith
Lance Smith at Lithia Hyundai of Reno

Lance Smith | Page 33

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.6
934 Reviews
4.6

934 Reviews

Write a Review

934 Reviews of Lance Smith

June 27, 2023

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Employee Rating

Lance Smith, the assistant service manager and Jeremy Olson the service manager more often than not did not respond to emails and voicemails which was very frustrating for me. More

by Tina
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Olsen

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Jun 28, 2023

Lithia Hyundai of Reno responded

Hi Tina, thank you for taking the time to share your feedback with us. I apologize for our lack of communication and would love to discuss this with you further. Please reach out to me below when convenient, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

June 22, 2023

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Employee Rating

I have been going to this dealership for at least 14 years. I have enjoyed our relationship. More

by WISE1940
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Cuong Ngo, Hai Ngo , Matt Ashton, David Diaz, Ryan Ferris, Matt Franceschini, David Lennox

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Jun 23, 2023

Lithia Hyundai of Reno responded

We truly appreciate your loyalty! Thanks for continuing to trust our team with your automotive needs!

June 22, 2023

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Employee Rating

Great customer service! Efficient service department. I highly recommend. They are very fortunate to have Lance Smith in their service dept. More

by Lsorteberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 22, 2023

Lithia Hyundai of Reno responded

We'll be sure to pass this along to Lance! Thanks for the great five-star review!

June 19, 2023

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Employee Rating

Ryan Newton is a stand up guy. No BS and will always try and get you the best deal possible. Very easy to work with and would recommend to anyone looking for an honest man in a dis More

by JR 13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Olsen, Otto Sandoval-Carpio, Iris Flores-Garcia, Gaby Temprano , Matt Ashton, Hannah Choquette, Maegan Minetto, Kim Murillo, Bryan Ogg, Ryan Newton

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Jun 19, 2023

Lithia Hyundai of Reno responded

We're thrilled to hear about your great experience with Ryan! Our team is proud to offer an open and honest car-buying process for our valued customers. Thanks for stopping by!

June 19, 2023

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Employee Rating

Lance has helped me a few times. He’s a great guy! He deserves a generous raise. More

by HAZELMCBERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 19, 2023

Lithia Hyundai of Reno responded

Hazel, we appreciate the shout-out to Lance! We'll be sure to let him know you appreciate his work. Safe travels from Lithia Hyundai of Reno!

June 18, 2023

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Great service with a smile , polite and explained what was being completed on my vehicle. More

by CURTISFORD845
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 19, 2023

Lithia Hyundai of Reno responded

We're always happy to help and make sure you understand your vehicle's service, Curtis. Thanks for trusting our team at Lithia Hyundai of Reno!

June 11, 2023

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Employee Rating

Good service and attentive to my needs. Very professional and friendly. Good hours and cleanly. More

by TAKAGAMA00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 12, 2023

Lithia Hyundai of Reno responded

We appreciate the great review! Thanks for stopping by Lithia Hyundai of Reno!

June 07, 2023

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Employee Rating

I feel that after having my car for as long as they did it should have been detailed. No vacuuming or even a car wash, really?!! More

by TAlbarran
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 08, 2023

Lithia Hyundai of Reno responded

Hello, I apologize for the longer than expected wait time. I’d like the opportunity to learn more about your visit so I can address this properly, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

June 06, 2023

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Beautiful service. My new tires are so amazing and the dealership was super clean and was able to get a lot of work done! More

by VAUGHN6302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Everett Clunie, Jeremy Olsen, Bryan Mazariegos, Drea McGiffin , Matt Ashton, Paydon Chambers, Matt Franceschini, Chantel Hughes, Donald Ostrom

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Jun 07, 2023

Lithia Hyundai of Reno responded

We're glad to see you're satisfied! Thanks for choosing Lithia Hyundai of Reno for your automotive needs!

June 01, 2023

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Employee Rating

It’s always a pleasure coming here to get work done on my car. The service reps and mechanics are amazing. Thanks again! More

by DJLR1415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 02, 2023

Lithia Hyundai of Reno responded

We're glad to have you in the Lithia Hyundai of Reno family! Thanks for the wonderful review and being a valued customer!

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