"The service and customer interaction is too notch if I..."
The service and customer interaction is too notch if I could rate over 100% then everyone met this expectation and more. I was in and out got exactly what I asked for. Thank you all
"I was pleased with the service and the condition of the..."
I was pleased with the service and the condition of the car. Antonio was busy with
Another customer but made sure I was taken
Care of by another salesman in a timely manner! I would buy another car in the future!!
"Let’s see how many Mazda’s has Garrett sold us? Umm, that..."
- Satisfied Customer!
Let’s see how many Mazda’s has Garrett sold us? Umm, that would be 5-yep 5. Best salesperson ever!!!! Wouldn’t go anywhere else!
"I enjoyed the exemplary service provided by Jaik Williom..."
- Joseph Hensel
I enjoyed the exemplary service provided by Jaik Williom and Mazda of Elk Grove. The process in finding, buying, and receiving my vehicle was an easy process as their communication and support were amazing. I look forward to continuing service with Elk Grove of Mazda.
"Jaik was amazing in helping me buy my car! The whole..."
Jaik was amazing in helping me buy my car! The whole process was smooth and quick! I'm still on cloud 9 in my new CX-5! Thank you so much for everything!!!
"My experience at Mazda Of Elk Grove has been extremely..."
My experience at Mazda Of Elk Grove has been extremely disappointing. I brought my old Mazda to the service department for a diagnostic test. This was my fault, as I was charged $165 for something that is free at most other shops. I gave the person my husbands information to follow up with him about the results of the test, but he did not get called back when he told us we would the best day. My husband called 3 times before he was able to actually talk to someone who could answer him about the work my car needed. I was told my car would be ready the next evening (around 530 pm). I arrived and my car was not ready, it was still being cleaned. Another man was waiting there for his car to be cleaned for about 15 minutes. Another man was told he owed over $800 for the repairs to his car, when it was still under warranty, and he was not supposed to be charged. Luckily the manager cleared this up for him. The man waiting with me for his car to be cleaned then saw his car had been outside the entire time we were waiting, and the person in the service department said they must have written the wrong thing on his tag. The manager came out to speak with me briefly, but was unable to give me a refund for my $165, even though I had just bought a brand new car from them 2 days before that was well over $20,000. This seemed absurd, since I went to autozone the next day for a free diagnostics test, which told me the exact same information.
I then called Mazda of Elk Grove to speak to the finance department, because I was unsure my account number for online banking, or how to make my first car payment. I was told by the receptionist they would call me back that night. No one ever called me. I then called back a few days later, and was transferred to the voicemail for a man in the finance department, one week passed, and I never received a call back. I called to talk to the person who sold me my car, who said he would make sure someone from the finance department would call me as soon as he was done with his current two customers, and it’s now been over 6 hours with no call back.
I’ve found the communication to be outstandingly bad between people at this facility. I’m not sure If the receptionist knows what she is doing, or is actually giving messages to people. The service department also seemed as though they lacked effective communication skills, both with each other, and with customers. As I told the manager in service, Billy, I feel very sad and disappointed I now am tied to this facility since I just bought a car from here. If I could do it again, I wouldn’t. They tell you one thing, and show you another. As long as they get money from you, they could care less how your experience was.
Taylor S, Jaik, and the woman in finance that went out on maternity leave have been fantastic, and I’m thankful for their excellent attitude, customer service, and communication skills. Other than them, I was extremely disappointed with almost everything else here. I was hoping for and expecting more.
"Went in to just take a look and compare with no mind made..."
Went in to just take a look and compare with no mind made up to buy a Mazda. Got excellent dealing from Jarell in sales. We asked a million questions and he acknowledged our every single concern. We did not have to repeat ourselves. He just remembered everything we asked. He made sure we had the MyMazda app on our phone before we left and I already love the app. Jarell is sooo good at his work! The paperwork went smooth and quick. VU went over everything very quickly yet made sure we understand the pros and cons of every optional coverage. Went in to get the remote start key installed the next day and that was quick too. It was a fantastic experience and we totally love our new Mazda cx5 touring.
"Everyone was courteous & professional. Answered all my..."
Everyone was courteous & professional. Answered all my questions. They even mentioned things I forgot to ask. When I popped in,Marilyn remembered me and was quick to ask me if I had any questions about the car. I would definitely refer friends and family to her!
"This is the third transaction I have done with Garrett..."
- Bryan Hickingbottom
This is the third transaction I have done with Garrett Oxnaes at Mazda of Elk Grove, a purchase, a lease, and a lease buyout. He has always been very professional and goes out of his way to make your experience a positive one. I would not have gone back to him a third time if I wasn’t very pleased with his service. If there is another Mazda in our future, you can be sure I will call on Garrett. I highly recommend him.
"I came in thinking my FOB Battery was dead. Turns out my..."
- John Caramanoff
I came in thinking my FOB Battery was dead. Turns out my FOB no longer communicates with my Mazda 3 hatchback. Lance diagnosed the problem and was extremely helpful. He told me to schedule a appointment to fix the problem.