Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Landon Hill
Landon Hill at Heiser Ford Lincoln
Refer Me

Landon Hill

Service Advisor

Heiser Ford Lincoln

1700 W Silver Spring Dr
Glendale, WI 53209

Contact Me
4.1
13 Reviews
4.1

13 Reviews

Write a Review

13 Reviews of Landon Hill

April 20, 2024

Dealership Rating
Employee Rating

I was quoted different prices on service, mixed communication and completion date was not accurate More

by KATHYBARBER99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tony Perkins

Helpful
Report | Print
Apr 25, 2024

Heiser Ford Lincoln responded

Kathy, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

April 18, 2024

Dealership Rating
Employee Rating

The communication was very helpful. Pleasant people that helped me at the dealership. Good service. More

by alexanderk24524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Apr 18, 2024

Heiser Ford Lincoln responded

Thank you, Alexander, for sharing your thoughts about your experience with Heiser Ford Lincoln. We appreciate your business and hope to see you again soon! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

April 15, 2024

Dealership Rating
Employee Rating

I was pretty bummed to be charged $200 for them to run a diagnostic, when I already knew what was wrong. I just needed a quote. When I asked about it, they quickly cut the charge in half… so had I not said More

by SeanN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alex Serak

Helpful
Report | Print
Apr 15, 2024

Heiser Ford Lincoln responded

Sean, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

April 12, 2024

Dealership Rating
Employee Rating

Quick and easy, showed us all the options. Explained in layman terms what was going on More

by DSANTORO13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Apr 12, 2024

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

April 10, 2024

Dealership Rating
Employee Rating

Landon was very accommodating and resourceful and kept me updated. The truck was fixed right the first time and the tech Tim kept everything clean and tidy. More

by FORJOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Quick

Helpful
Report | Print
Apr 10, 2024

Heiser Ford Lincoln responded

We are very happy to have provided you with such a positive experience! Landon, Tim, and our team sincerely value your business and look forward to your next visit. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 28, 2024

Dealership Rating
Employee Rating

It's been better in past years. Service has fallen off in the past few years. More

by DENISE.CALLAWAY
Recommend Dealer
No

Other Employees Tagged: Landon Hill

Helpful
Report | Print
Mar 29, 2024

Heiser Ford Lincoln responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us your contact information so we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 23, 2024

Dealership Rating
Employee Rating

Heiser has always been courteous and helpful! The dealership has maintained my 2008 Mustang for approximately 14 years. More

by lfoxmfox
Recommend Dealer
Yes

Other Employees Tagged: Landon Hill

Helpful
Report | Print
Mar 25, 2024

Heiser Ford Lincoln responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 13, 2024

Dealership Rating
Employee Rating

Horrible customer service. No communication. Ignoring us and not returning phone calls. Car was misdiagnosed -- same exact problems persist after it was 'fixed'. More

by Bobpicciolo30
Recommend Dealer
No

Other Employees Tagged: Landon Hill

Helpful
Report | Print
Mar 16, 2024

Heiser Ford Lincoln responded

We're sorry to hear about your experience, Bob, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 08, 2024

Dealership Rating
Employee Rating

Everything went well and they took care of my vehicle and washed it. I was very satisfied. More

by WBROWN390.WB
Recommend Dealer
Yes

Other Employees Tagged: Landon Hill

Helpful
Report | Print
Mar 10, 2024

Heiser Ford Lincoln responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Ford Lincoln, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 07, 2024

Dealership Rating
Employee Rating

The dealership provided an efficient and professional service. Great communication and customer service. Good experience More

by R Harmon
Recommend Dealer
Yes

Other Employees Tagged: Landon Hill

Helpful
Report | Print
Mar 07, 2024

Heiser Ford Lincoln responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

1
2

Dealership Inventory (229 Vehicles)

used 2019 Subaru Ascent car, priced at $29,438
2019 Subaru Ascent
used
Magnetite Gray Metallic exterior
CVT
All-wheel Drive
$29,438
View Details
used 2021 Lincoln Aviator car, priced at $42,675
2021 Lincoln Aviator
used
Black exterior
Automatic
All-wheel Drive
$42,675
View Details
used 2021 Ford Explorer car, priced at $32,472
2021 Ford Explorer
used
Carbonized Gray Metallic exterior
Automatic
Four-wheel Drive
$32,472
View Details
used 2023 INFINITI QX60 car, priced at $45,903
2023 INFINITI QX60
used
Warm Titanium exterior
Automatic
Front-wheel Drive
$45,903
View Details
used 2008 Ford F-150 car, priced at $8,963
2008 Ford F-150
used
Dark Blue Pearl Clearcoat Metallic exterior
Automatic
Rear-wheel Drive
$8,963
View Details
used 2016 Dodge Journey car, priced at $12,860
2016 Dodge Journey
used
Pearl White Tri-Coat exterior
Automatic
All-wheel Drive
$12,860
View Details
View All Inventory