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Landon Hill
Landon Hill at Heiser Ford Lincoln
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Landon Hill | Page 2

Service Advisor

Heiser Ford Lincoln

1700 W Silver Spring Dr
Glendale, WI 53209

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4.1
18 Reviews
4.1

18 Reviews

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18 Reviews of Landon Hill

March 28, 2024

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Employee Rating

It's been better in past years. Service has fallen off in the past few years. More

by DENISE.CALLAWAY
Recommend Dealer
No

Other Employees Tagged: Landon Hill

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Mar 29, 2024

Heiser Ford Lincoln responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us your contact information so we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 23, 2024

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Employee Rating

Heiser has always been courteous and helpful! The dealership has maintained my 2008 Mustang for approximately 14 years. More

by lfoxmfox
Recommend Dealer
Yes

Other Employees Tagged: Landon Hill

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Mar 25, 2024

Heiser Ford Lincoln responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 13, 2024

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Employee Rating

Horrible customer service. No communication. Ignoring us and not returning phone calls. Car was misdiagnosed -- same exact problems persist after it was 'fixed'. More

by Bobpicciolo30
Recommend Dealer
No

Other Employees Tagged: Landon Hill

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Mar 16, 2024

Heiser Ford Lincoln responded

We're sorry to hear about your experience, Bob, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 08, 2024

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Employee Rating

Everything went well and they took care of my vehicle and washed it. I was very satisfied. More

by WBROWN390.WB
Recommend Dealer
Yes

Other Employees Tagged: Landon Hill

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Mar 10, 2024

Heiser Ford Lincoln responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Ford Lincoln, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 07, 2024

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Employee Rating

The dealership provided an efficient and professional service. Great communication and customer service. Good experience More

by R Harmon
Recommend Dealer
Yes

Other Employees Tagged: Landon Hill

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Mar 07, 2024

Heiser Ford Lincoln responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 06, 2024

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Employee Rating

This Dealership needs a complete overhaul. From Corporate all the way down to the bottom! The Customer Service is Horrible! The Management doesn't care and it trickles down to the employees. I More

by Eric Snowden
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Landon Hill

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Mar 09, 2024

Heiser Ford Lincoln responded

We're sorry to hear about your experience, Eric, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 27, 2024

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Employee Rating

The service department tried scam me into doing an alignment when it wasn't required or necessary. More

by POPEYE1117
Recommend Dealer
No

Other Employees Tagged: Landon Hill

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Feb 28, 2024

Heiser Ford Lincoln responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 16, 2024

Dealership Rating
Employee Rating

Worst Dealership in the City of Milwaukee and Glendale! Do Not Buy from Here Period! More

by Eric Snowden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Bob Gigl, “Hutch” Hutchinson, Joseph Vicari Jr., David Quick, Alex Serak, Timothy Robinson, Chad Formico , Zak Krushas, David Lopez

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Feb 19, 2024

Heiser Ford Lincoln responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Brian Crandall - General Manager bcrandall@heiser.com

Feb 19, 2024

Eric Snowden responded

Stop it with the politically correct response. Actions speak louder than words. I shouldn't have to reach out to you. You have all my information on file. You should be receiving out to me to see how you can rectify the situation. xxxx Poor Customer Service from Top to Bottom! Just fix my car! Doesn't take 6 months to repair a transmission. Then when you do fix the transmission, they fry the ABS system. Now I have to wait another two weeks to get my vehicle. Especially, after I already waited 4 months on the original repairs and body shop work! Straight Ridiculous!

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