Laney Glosson

The whole experience has been a whirlwind of an experience. We first went just to look at a new Sequoia, luckily, they had one on the lot to see. We worked with Frisco, who was great and not pu experience. We first went just to look at a new Sequoia, luckily, they had one on the lot to see. We worked with Frisco, who was great and not pushy. We decided we wanted to go ahead with the purchase and Frisco and his team worked their magic to not only get us approved, but to find us a vehicle coming in brand new in about a week. (Which was no issue since we had a vehicle we were trading in to use in the meantime.) We completed half the paperwork that night. After a week, the vehicle came in and we went the next day to finish signing everything and trade in vehicles. After a few hours, we finally were on our way in our brand new 2025 Sequoia. That afternoon as we were driving home, which was an hour away, we noticed the air conditioning not working. We thought maybe because it was a brand new car, it needed to get the fluids running and gave it time. The following day (a Thursday), we received a call stating the financing bank sent back paperwork because the signatures were 'off the line'. We made the trek back to the dealer, all while confirming the A/C did not work. When we got to the dealer, we were greeted where we explained we were just there to fix a signature, but also needed to speak to someone regarding the issue on our new car. We waited for quite a while just to fix the signature and then were left to wait for a manager. We waited over an hour before we finally got to speak with someone. That was when they notified us we couldn't get our brand new car serviced for another couple days. Keep in mind, we had 2 children under 3 and live an hour away. We had to drive home in a car with no AC and the thrill of a new car, gone. We went to the Toyota dealership in Salisbury that was a lot closer to us, where they proceeded to tell us that the manufacturer forgot to add Freon which was why the air conditioning wasn't working. After they kept it a couple hours, they got the car fixed. After a week, we packed our car to go on a trip and found the AC had gone out AGAIN. We had to drive our broken, brand new vehicle 10 hours with little kids with no AC to Florida. The dealership there kept it another week, unable to get the part in to fix it. So we had to make the same trip back to NC in the heat. We dropped the car off at Scott Clark the Monday when we got back, we worked with Laney. We told her exactly what was going on and what the other dealerships had done/told us. She told us it had to be submitted through warranty and that she wasn't sure if it was covered. IT WAS A BRAND NEW CAR. The rental side of the dealer however, told us it was covered and they proceeded to get us a rental. Laney called us back that evening and stated the part should take 2-3 weeks and asked us if we wanted the car back. We told her no and that the rental needs to be covered. A week and a half later, we get the call that the part has been fixed and the car is good to go. We asked if she could get the car detailed for us due to the inconvenience and for all the stress this brand new 80K car has caused for us. She told us no, and then proceeded to get frustrated that our frustration was going to cause her to get in trouble. She told us she'd run the car through the car wash and that was it. When we picked up the car, it had not been washed. Laney was not there and the service dept rep didn't even know who we were or what car we were picking up. We gave our name and they asked if it was a different car. That's when we had to tell them the exact car we were picking up. Then it took another 30 minutes to watch it sit behind the gate because the driver forgot to bring it around for us. Needless to say, once you make the purchase, the customer service goes away. You do not feel important and your purchase is just another check on their board. We got this brand new car and it spent the first month and a half getting repairs and missing out on the free amenities. More

Report | Print

would recommend harrison, heidi, heather, marshall, billy, lola, laney, kevin, tommy, mona, roy, archie, eric billy, lola, laney, kevin, tommy, mona, roy, archie, eric More

Report | Print

Great service and my check in person was very professional. I had a short wait because I made appointment professional. I had a short wait because I made appointment More

Report | Print

Laney and Mr Hood from the rental area were both amazing! !! Very professional and friendly. !! Very professional and friendly. More

Report | Print

Appointment access is readily available. My assistant service manager, Laney Glosson, is awesome. She communicates well and clearly tells me her recommendations for my truck. Price of ser My assistant service manager, Laney Glosson, is awesome. She communicates well and clearly tells me her recommendations for my truck. Price of service is competitive. More

Report | Print

Brought my Camry in for it’s 25,000 service check up. Laney was very helpful writing me up and calling me when my vehicle was ready to go! Will be back for an oil change at 30,000 miles. Laney was very helpful writing me up and calling me when my vehicle was ready to go! Will be back for an oil change at 30,000 miles. More

Report | Print

Great experience. Ms. Laney Glosson was very welcoming and helpful. This time my car took a bit longer to complete service but nothing too bad. Hint hint love the amen Ms. Laney Glosson was very welcoming and helpful. This time my car took a bit longer to complete service but nothing too bad. Hint hint love the amenities, like the hot vanilla capuchino, so the wait is OK. I was also assisted by service manager, Mr. Pete who was also helpful and made sure my service visit was great. More

Report | Print

Very helpful guidance by Laney. Work was Done efficiently and the rental car for the day was easily available.. Very pleased with both service and atmosphere Work was Done efficiently and the rental car for the day was easily available.. Very pleased with both service and atmosphere More

Report | Print

My experience with Scott Clark was very good. They were professional, friendly and got my car maintenance done quickly. I would highly recommend. They were professional, friendly and got my car maintenance done quickly. I would highly recommend. More

Report | Print

Laney was amazing to deal with and so was Matt. They helped me with my issue and even went above and beyond to make sure my problem was fully resolved. I will definitely be back for all my future m They helped me with my issue and even went above and beyond to make sure my problem was fully resolved. I will definitely be back for all my future maintenance. Thanks so much!! More

Report | Print