Larry Dee | Page 22

Yassir in the finance department was so unpleasant to work with that we will not be returning to this dealership. He seemingly tried to get us to accept different terms than we had previously discussed a work with that we will not be returning to this dealership. He seemingly tried to get us to accept different terms than we had previously discussed and agreed upon. Additionally, he was incredibly condescending and rude. He raised his voice multiple times, became frustrated when we asked for clarification, and walked away without a word at least twice, emphasizing his frustration with us. Also, I am a woman and Yassir spoke primarily to my husband, even though I am a lawyer and the car is only in my name. We liked Larry and he was a nice person, but he is clearly overworked. We waited for approximately 45 minutes to meet with him to review and sign our contract, and then when we were finally called in, Larry was frustrated that we wanted to read the contract before signing it. He told us he had other customers waiting, and tried to hurry us along. While his customer service could be improved, I don’t blame him for the situation because the dealership seems way too busy to have just one finance person working at any given time. Caesar provided great customer service. He was friendly, responsive, and very knowledgeable about the car. No complaints about him at all. Unfortunately, because our experience with Yassir was so poor, we won’t be buying any other cars from this dealership in the future. We’ve already told and will continue to tell friends and coworkers about how negative our experience was at Puente Hills Hyundai. More

by ARIELLE.SPINNER Verified Customer Verified Customer

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My experience with the team was wonderful! !! You have a fantastic team… both were very kind, professional and helpful!!! !! You have a fantastic team… both were very kind, professional and helpful!!! More

by KRISTEN.DELCONT Verified Customer Verified Customer

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Larry Dee made our experience easy and quick. This is our preferred method for moving through the finance process. This is our preferred method for moving through the finance process. More

by LCHEUNG888 Verified Customer Verified Customer

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We spoke with Cesar on our initial visit, and he was both personable and professional as he introduced us to the Elantra hybrid. Edgar worked with us when we came back to purchase one. He offered lots of use personable and professional as he introduced us to the Elantra hybrid. Edgar worked with us when we came back to purchase one. He offered lots of useful information about the features and operation of the car, in a friendly, relatable manner. More

by ME13HODGES Verified Customer Verified Customer

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Everyone was nice and attentive. Dealership is clean. My sales guy was very attentive and was able to answer all my questions. Dealership is clean. My sales guy was very attentive and was able to answer all my questions. More

by Ming Verified Customer Verified Customer

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My lease was up on my gas engine car, and I really wanted to go electric. I checked out other brands, and just happened to stop by Puente Hills Hyundai after a long day of car shopping. I was very happy to f to go electric. I checked out other brands, and just happened to stop by Puente Hills Hyundai after a long day of car shopping. I was very happy to find the current lease deals to be within my budget, and found a beautiful Ioniq 5 that had the features I was looking for. Cyrus and the team at PH Hyundai made the leasing process relatively painless for such an important decision! From the test drive all the way to lease signing, I was given information to make an informed decision - not pressured with a hard pitch or rushed in any way. So happy I decided to stop in and see them instead of giving up for the day. More

by PURPLANNE Verified Customer Verified Customer

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Nice^^ I was so very happy~~ that it was done so kindly and friendly and quickly. kindly and friendly and quickly. More

by KYK201106 Verified Customer Verified Customer

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Paul is Very nice professional straight forward gentle man . Patient and detailed to explain what we want to know . Very satisfied man . Patient and detailed to explain what we want to know . Very satisfied More

by Lily song Verified Customer Verified Customer

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Thank you very much for your very, very kind, honest, benevolent, and accurate knowledge. Thank you. benevolent, and accurate knowledge. Thank you. More

by Eun lee Verified Customer Verified Customer

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It was laid back no pressure, friendly staff & sales departments and Kareem was very patient departments and Kareem was very patient More

by FILIMAUA Verified Customer Verified Customer

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