Larry Patterson | Page 2

I took my truck in October 14, 2025 and they had to keep it. During that time the part for my truck was on back order. I received a loaner vehicle from Mac Haik. Janeth R. and Randi H. took care of that for it. During that time the part for my truck was on back order. I received a loaner vehicle from Mac Haik. Janeth R. and Randi H. took care of that for me and made sure I had transportation. Javier V. and Neisha C. kept my posted on the status of the part. Neisha stepped out the box and went the extra mile and made sure the little things were taken care of. Neisha C. called me March 9, 2026 to pick my truck up. Larry P. took care of the paperwork and asked Cadrian to bring my truck to the front door for me . Everyone gave me exceptional service. . More

Report | Print

Service was quick, honest, and stress-free—they really took care of me. Out the door in 15min! took care of me. Out the door in 15min! More

by JMDEPAZ91 Verified Customer Verified Customer

Report | Print

Mr. Larry and the management team worked directly with me to resolve my concerns. They answered all of my questions, acted quickly, and ensured I had a replacement vehicle so I could continue working and han to resolve my concerns. They answered all of my questions, acted quickly, and ensured I had a replacement vehicle so I could continue working and handling my responsibilities without disruption. More

Report | Print

The best service Always. Mr. Larry and his team are Awesome every time. Thank you! Mr. Larry and his team are Awesome every time. Thank you! More

Report | Print

Took my 2023 Silverado to their service department for them to check on engine and transmission under warranty, they replaced transmission parts, engine belt and water pump to now said is the muffler comp them to check on engine and transmission under warranty, they replaced transmission parts, engine belt and water pump to now said is the muffler components!! After completing a company survey on the poor performance of Service advisor Larry Lebeck and manager Larry Patterson I’m facing retaliation attacks from them!!!! Is this how GM likes to be represented? More

Report | Print

Good customer service, clear communication on potential time frame for parts to fix the issue. time frame for parts to fix the issue. More

Report | Print

My car is a 2026 Chevy Equinox; bought it brand new. My car has been in shop 6 times since buying it in July, 2026 for the same issues. The last time was 2 weeks ago on 11/21/26. This past Friday, 5 war My car has been in shop 6 times since buying it in July, 2026 for the same issues. The last time was 2 weeks ago on 11/21/26. This past Friday, 5 warning lights came on and transmission won't shift above 40 mph. I called Mac Haik service 3 times to speak with someone and no one returned my calls!!! The car is not drivable and I live an hour away so the car needs to be towed. They don't want to deal with me anymore which is why I think they won't return my calls. They want to sell cars but don't care about you after it leaves the lot! My car only has 1400 miles and is truly a lemon but Mac Haik doesn't care!!! The last time in the shop they had the car almost 4 weeks but never called me with updates. The only repair was replacing front camera which, obviously, didn't work. I have had to file lemon law complaints with BBB Autoline and the Texas Motor Vehicle Administration because of Mac Haik. I just want them to buy back my car and give me back all of the money I put into it!! I will never buy another Chevrolet because of Mac Haik. I even tried call the General Manager and he won't return my call either. More

by DEBBIEBLUELADY Verified Customer Verified Customer

Report | Print

It was great performance and everything is good fr and no more problems at all more problems at all More

by HESOCOOL78 Verified Customer Verified Customer

Report | Print

The Service Department at Mac Haik Chevy is amazing and works very hard to make sure their customers are satisfied. works very hard to make sure their customers are satisfied. More

by bretstanley Verified Customer Verified Customer

Report | Print

I rate the staff and service team at a 10+ services as they changed my oil and offered me a lyft driver to and from the restaurant as I waited for my 1st oil changed, excellent services. they changed my oil and offered me a lyft driver to and from the restaurant as I waited for my 1st oil changed, excellent services. More

Report | Print