Larry Velasquez | Page 4

Charlie Meuser and crew really made my lease experience so smooth and stress free. This is my third Toyota lease with Charlie at Huntington Toyota, and I couldn’t be happier. It will not be my last! Love m so smooth and stress free. This is my third Toyota lease with Charlie at Huntington Toyota, and I couldn’t be happier. It will not be my last! Love my Corolla Cross. Thank you! More

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I was very satisfied with the professionalism of the Chelsie Aragon and the rest of Toyota staff that companied me during the purchase of my new car. Chelsie Aragon and the rest of Toyota staff that companied me during the purchase of my new car. More

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Pleasant and non aggressive staff, seemless and enjoyable dealership experience. I Will be returning for my next upgrade. enjoyable dealership experience. I Will be returning for my next upgrade. More

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This is a very responsable company, Excellent service, timely, and a prepared staff.. Since you arrive, you feel in family. timely, and a prepared staff.. Since you arrive, you feel in family. More

by PEDROREYES22 Verified Customer Verified Customer

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Ceasar Sandoval the best from when I walked in to driving out! This is the place to go and the person to see if you need a car! He made me feel comfortable and confident about my purchase and I’m a satisfied out! This is the place to go and the person to see if you need a car! He made me feel comfortable and confident about my purchase and I’m a satisfied customer! Everyone there is AMAZING! I’m blessed to be apart of the Empire Toyota family and again thank you! Ceasar, Gloria, and Larry thank you thank you thank you all so much, you all ROCK! Keep doing what you’re doing and May God continue to bless you as you’re a blessing to others like me! Satisfied Customer! Aniya💖 More

by kyah2s Verified Customer Verified Customer

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These guys over at Empire are amazing they will go above and beyond for your business I never got this level of treat me ever when it came to buying a vehicle, their whole team is amazing from the sales rep and beyond for your business I never got this level of treat me ever when it came to buying a vehicle, their whole team is amazing from the sales rep to the sales manager to the finance manager every step of the way they made sure I was comfortable with the vehicle gave me options did everything in their power to get me exactly what I wanted and they came through for me, xxxx they even feed me while I waited lol that’s some top level service right there, they didn’t try and hit me with some bs fee and gimmicks they were straight forward and realistic with everything honestly after dealing with this team I wouldn’t want to go anywhere else unless I’m getting this level of customer service big shoutout to Larry, Leo, Cesar my guys killed it and honestly made me feel like family I *ucks with these guys heavily “pause” lol definitely deserves people business. More

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Un lugar muy acogedor con excelente personal amable,capacitado y sobre todo muy buena atención de lo mejor 100% amable,capacitado y sobre todo muy buena atención de lo mejor 100% More

by HERSONAMAYA86 Verified Customer Verified Customer

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Cesar was amazing. The absolute best salesman I have ever dealt with in my life. A true gentleman. Treated me with respect and was very kind. Helpful, knowledgeable and The absolute best salesman I have ever dealt with in my life. A true gentleman. Treated me with respect and was very kind. Helpful, knowledgeable and friendly. Will recommend this dealership to everyone I know More

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My wife and I are both very disappointed with this dealership and will never return. I leased a car from them in June of 2021. Everything smooth with Gracie and then Javier Munoz in finance tried to s dealership and will never return. I leased a car from them in June of 2021. Everything smooth with Gracie and then Javier Munoz in finance tried to slip in almost $4,000.00 in hidden fees. I walked out. Got a call from Kasim Olamuyiwa that night asking what happened and when I explained he had me come in the next day and get agreed upon deal. Fast forward 19 months. I finance a 23 Highlander hybrid limited for my wife at $4000,00 over sticker, which is absurd but some places are upward of $10,000.00 over for hybrids. A month later I finance a 2023 Highlander XLE hybrid for myself. Being that we change cars so frequently I decided to cancel the $4500.00 in extras (extended warranty and service agreement) and payoff my car. That was through Toyota financial and was smoothly executed. My wife’s car is financed through a different credit union so the cancellation of extended warranty must be done through the dealership. I called and spoke to Javier Munoz over a week ago and he had me come in the next day, wait over an hour to see him, and then told me that they’re not in the business of returning money, and that they would have charged more for the vehicle had I not taken the extended warranty. Then he tells me the computer’s not working and he will do it on Monday and send a confirmation email. Only problem, he never said on which Monday he would do it. I called all week and got nowhere. Spoke to receptionist a number of times and was told he’s with a customer and would call me back. No callback. Spoke to Gracie Agosto and Kasim and both said they’d take care of it. I called 14 times yesterday and got no answer. Finally got Laslie Sandoval on the phone and she told me she’d call me back in a few minutes. Less than five minutes later she called and told me that the finance director was going to call me back within an hour. That was over 16 hours ago and no calls. My wife and I are both finished with this place. Our payoffs are good until a certain date and they know this. We are paying interest that we don’t need to because we won’t pay off the vehicle until the extras are knocked off the balance due. Toyota headquarters told us they don’t control what happens at the dealership and suggested we file a complaint with the better business bureau. Be very weary of this dealership and read all the fine print. Guaranteed once you get to the financial point with Javier Munoz he’s going to try and slip in all kinds of extras. By the end of 2024 we’ll be purchasing new vehicles only not from Empire Toyota of Huntington! More

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Courteous, knowledgeable, easy going - showed us a number of cars, explained the different options. Zero pressure. of cars, explained the different options. Zero pressure. More

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