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Laura Hall

Overview Reviews (776) Inventory (175)

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Laura Hall

Laura Hall | Page 26

Rental Manager

Joseph Toyota of Cincinnati

9101 Colerain Ave
Cincinnati, OH 45251

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4.2

776 Reviews

Overview Reviews (776) Inventory (175)

4.2

776 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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776 Reviews of Laura Hall

July 16, 2022

Dealership Rating

Employee Rating

Great customer service. Listen to concerns with car and answer questions appropriately and professionally. My car is a Nissan Rogue but Toyota is where I bought my car; an Listen to concerns with car and answer questions appropriately and professionally. My car is a Nissan Rogue but Toyota is where I bought my car; and they still handle my car as if it is their car. More

by GABEMAJ

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jul 16, 2022 -

Joseph Toyota of Cincinnati responded

Thank you so much for your excellent service review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Joseph Toyota of Cincinnati. Please don't hesitate to reach out if you need anything else.

July 15, 2022

Dealership Rating

Employee Rating

We have our rav4 for more than 2 years, you never did an oil change because of our low mileage. We have your care care program. We told your service depth to do an oil change and was charged $84.95. We will oil change because of our low mileage. We have your care care program. We told your service depth to do an oil change and was charged $84.95. We will never buy or lease another vehicle from you ever again, maybe never buy another Toyota again. More

by ARKNAUBER

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Jul 15, 2022 -

Joseph Toyota of Cincinnati responded

I'm sincerely sorry for the mix-up here. Our service adviser was unable to see the Toyota Extra Care plan in the software program we use to generate repair orders at check-in. We have submitted the charge to Toyota and will process a full refund to you on Monday the 18th. I also left a detailed voicemail for you today and will call again with additional information on the 18th. Again, I apologize for our error. Best, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

July 15, 2022

Dealership Rating

Employee Rating

Great work from the service department! Work was completed in a timely manner, and I appreciate that! Work was completed in a timely manner, and I appreciate that! More

by coach2mom

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Michael McKay , Justin

Jul 15, 2022 -

Joseph Toyota of Cincinnati responded

We're so glad the Joseph Toyota of Cincinnati service team didn't let you down! Thank you for your business and wonderful review - we hope to see you again next time!

July 14, 2022

Dealership Rating

Employee Rating

Great follow up and completed on time as promised . Easy to schedule and pick up . Easy to schedule and pick up . More

by TOM.BURROWS

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Tony

Jul 15, 2022 -

Joseph Toyota of Cincinnati responded

Hey Tom - thank you for the review. We're glad that our team delivered the service you wanted. See you again next time. --Joseph Toyota of Cincinnati team

July 12, 2022

Dealership Rating

Employee Rating

Great friendly service. Little longer than expected but a packed house and not an unreasonable amount of waiting time. Little longer than expected but a packed house and not an unreasonable amount of waiting time. More

by LEAHSTAYTON

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jul 12, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the great review, Leah! We are so glad to hear that you had a successful service experience working with the Joseph Toyota of Cincinnati team. We appreciate your patience during your visit and hope to see you back!

July 11, 2022

Dealership Rating

Employee Rating

My experience was great. Service advisor was excellent to work with I will definitely be returning thank you Service advisor was excellent to work with I will definitely be returning thank you More

by VICKI.GOLINAR.G82S

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jul 11, 2022 -

Joseph Toyota of Cincinnati responded

We are so happy to hear your service experience with our team at Joseph Toyota of Cincinnati was a total success, Vicki! We can't wait to assist you in the future.

July 11, 2022

Dealership Rating

Employee Rating

I enjoy coming to this facility for my car service. The waiting room is comfortable and snacks are provided. I’m always reminded about my appointments. The waiting room is comfortable and snacks are provided. I’m always reminded about my appointments. More

by HMEYERS3

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Justin

Jul 11, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 09, 2022

Dealership Rating

Employee Rating

They always do a good job and it doesn’t take too much time consistently. time consistently. More

by LORIKEMP

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jul 11, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 08, 2022

Dealership Rating

Employee Rating

They are very friendly, knowledgeable and informative. The important thing is that I trust them. I value that. The important thing is that I trust them. I value that. More

by GOODR

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jul 08, 2022 -

Joseph Toyota of Cincinnati responded

We couldn't ask for a better review! We're thrilled to provide welcoming, informative, and professional assistance that's earned Joseph Toyota of Cincinnati your confidence. It's an honor to work with customers like you, thank you!

July 08, 2022

Dealership Rating

Employee Rating

Very efficient service department with really nice staff who inspire confidence. Very comfortable waiting areas with roomy armchairs. who inspire confidence. Very comfortable waiting areas with roomy armchairs. More

by ARIEL

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Ward Day

Jul 08, 2022 -

Joseph Toyota of Cincinnati responded

Ariel - Thank you for the positive feedback about our service and facilities! We look forward to seeing you again at Joseph Toyota of Cincinnati.

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