Laura Hall
Laura Hall at Joseph Toyota of Cincinnati

Laura Hall | Page 68

Rental Manager

Joseph Toyota of Cincinnati

9101 Colerain Ave
Cincinnati, OH 45251

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4.3
774 Reviews
4.3

774 Reviews

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774 Reviews of Laura Hall

May 22, 2021

Dealership Rating
Employee Rating

good solid service! they said an hour and it only took about 30 minutes, if that! i’ve never had any problems here, keep up the good work! More

by Ona Rae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 24, 2021

Joseph Toyota of Cincinnati responded

Thank you for sharing your thoughts about your experience with Joseph Toyota of Cincinnati. We appreciate your business and look forward to seeing you again!

May 21, 2021

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Employee Rating

Great service from everyone that I dealt with at Joseph, in person or on the phone. I enjoy the lounge while waiting for my car. More

by MLK_TRAFFIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 21, 2021

Joseph Toyota of Cincinnati responded

We're glad to know the particular aspects of your service appointment that you enjoyed and that your Joseph Toyota Team offered you great service throughout the process. We value you as a customer and look forward to assisting you with your automotive needs. Many thanks for choosing Joseph Toyota!

May 20, 2021

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Employee Rating

I was able to come in, have them change my oil, and be on my way in under an hour. They even followed my special requests. Great job! More

by JMH11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cheryl Nix

May 20, 2021

Joseph Toyota of Cincinnati responded

Thanks for choosing Joseph Toyota Service for your vehicle's maintenance. Providing customers with great service makes them and us happy! That's why we're delighted we can include you among our satisfied customers. We appreciate your business and look forward to your next visit!

May 20, 2021

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Good experience , fast on time service . , and a plus Good experience , fast on time service . , and a plus was the free car wash. Everything was good no complaints. But can i ask why do you need 25 w More

by john.schoborg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 20, 2021

Joseph Toyota of Cincinnati responded

Many thanks, John, for offering us your valuable feedback on your recent experience with us. Your Service Team at Joseph Toyota extends their gratitude to you for recommending them. We're looking forward to your next visit. Meanwhile, we'll see what we can do about the word count. Thanks for bringing it to our attention!

May 18, 2021

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Employee Rating

Service was great. Service was completed in a reasonable time frame. Very easy to schedule and check-in and check-out was a breeze, as usual. More

by NHOLT1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 18, 2021

Joseph Toyota of Cincinnati responded

Providing you with great service is always our goal at Joseph Toyota. Thank you so much for letting us know we met your expectations for scheduling and completing your recent service appointment. We appreciate your feedback and recommendation. Come see us again!

May 16, 2021

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The service was friendly, courteous and helpful, as usual. From check in to service techs a to check out, all personal were professional and make the customer want to return. More

by JUDY.BOHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 17, 2021

Joseph Toyota of Cincinnati responded

Thank you, Judy, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 15, 2021

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Employee Rating

I was having major problems with my Sequoia and I thought it was a total lost and couldn’t be fixed . But due to the most recent repairs to my 2004 ,even though it was costly, I will be able to drive it for More

by PEUBANKS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 17, 2021

Joseph Toyota of Cincinnati responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 14, 2021

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Employee Rating

I scheduled and went for a fuel pump recall on my Tacoma, once there was told they didn’t have the part to do it. Ridiculous service. Now I have to take the time, gas and mileage to get it done some other ti More

by BRETTHUNGERFORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 14, 2021

Joseph Toyota of Cincinnati responded

Brett, we apologize for the inconvenience you experienced at your service appointment on May 13th because the replacement fuel pump for your Tacoma was not readily available. Ordinarily, the part is ordered at the time the appointment is made. For some reason, the part did not get ordered at that time; however, the replacement fuel pump has now arrived and can be installed on any weekday that fits into your schedule. To compensate you for this inconvenience, we provided you with a special discount on the 30K mile required service you had performed on your Tacoma yesterday. We look forward to seeing you again.

May 18, 2021

Joseph Toyota of Cincinnati responded

Brett, everything we stated previously is documented. We offered the courtesy miscellaneous discount that appears on your invoice as an apology and compensation for your inconvenience and gas expense. The replacement fuel pump is here and can be installed on any weekday. Please call us to schedule an appointment. Thank you.

May 18, 2021

BRETTHUNGERFORD responded

Discount? Why lie, I already paid that. And the part shows up the next day magically. You guys can do better than this response.

May 14, 2021

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Employee Rating

I am always treated with the utmost respect and professional behavior. This visit was no exception. The wait was shorter than expected and the sales staff, especially Joe Schoeder, were excepti More

by LDAY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 14, 2021

Joseph Toyota of Cincinnati responded

Thank you for being a loyal customer! We value your comments and appreciate the time you took to share them. Your entire Service Team and Joe Schroeder extend their gratitude to you for acknowledging their customer service publicly. Thanks again for choosing Joseph Toyota for your automotive needs.

May 13, 2021

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Employee Rating

I came in to get my 15,000 mile oil change, which they informed me I also had a recall and asked me if I wanted to have that done. Which I agreed to, and checking my tires they found a nail and fix that. More

by JOY.ASHCRAFT7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 13, 2021

Joseph Toyota of Cincinnati responded

Joy, we are delighted that we could offer you great service and get you on your way sooner than you had expected. Your satisfaction is especially important to us! Thank you for choosing Joseph Toyota for your vehicle's service and for recommending us to others. We value you as a customer and appreciate your business. Come see us again!

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