Laura V. Torres | Page 8

Laura is a salemen by title, but a caring person by heart. I never felt pressured, i never felt disrespected by her, i only felt her care for the customer. For 6 years i tried to get a Golf R with Laur heart. I never felt pressured, i never felt disrespected by her, i only felt her care for the customer. For 6 years i tried to get a Golf R with Laura. It couldnt happen until this year. They gave me one xxxx of a deal on my dream car. Thank you Laura and City VW. You all are truly amazing and won a customer for life. More

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Best car buying experience ever! Prior to our visit at City, we experienced a terrible experience at another dealership, and were hesitant to try again. When we arrived for our appoi Prior to our visit at City, we experienced a terrible experience at another dealership, and were hesitant to try again. When we arrived for our appointment, we were immediately greeted and introduced to Lazaro who I spoke with on the phone. He introduced us to Laura, and upon meeting her, I instantly felt at ease. She asked me questions about what I was looking for and what I liked about the car, I wasn’t really sure of the features, but liked the body style and trim package. I noticed there was a sign on the window of the car with my name on it welcoming me, that was a nice touch. Laura took the time to explain all the features of the car, show me how they work, and even set my phone up to show me the Apple car play. Along the way, she asked if there was anything that I disliked. She was honest about the car being sold as is, stating that they put the cars out in the sun so that you can see it as it will look in your driveway. She offered us the CarFax and encouraged us to review it. The purchase of the car went smoothly at the dealership, the only snag was with my bank needing a bill of sale in order to provide a check. Edgar happily prepared one for us, and went out of his way to take care of us graciously thanking us for choosing their dealership and making the hour and a half drive. When I came to pick up the car, Laura greeted me with a hug and the same kindness she had when I first met her. She was genuinely excited for me, and sent me home with a little VW swag bag. I will 100% recommend Laura and this dealership to everyone I know, and will gladly make the hour and a half trip for oil changes & routine maintenance! Thank you Lazaro, Laura & Edgar for your kindness and welcoming us to the City family! More

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Laura was incredibly helpful throughout my car-buying process. She took the time to understand exactly what I was looking for and made sure I felt comfortable with every step. Her friendly and profession process. She took the time to understand exactly what I was looking for and made sure I felt comfortable with every step. Her friendly and professional approach made the experience smooth and stress-free. I’m really grateful for her support and would recommend her to anyone in need of a trusted advisor at the dealership. More

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I’ve leased my last 2 vehicles from Laura and city VW of Chicago and both times were great experiences. Chicago and both times were great experiences. More

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My family has car history with this specific dealership. Their service is always at 100%. I Recently got a 2025 Jetta and I feel extremely happy with the way things worked out, I left well-informed and felt Their service is always at 100%. I Recently got a 2025 Jetta and I feel extremely happy with the way things worked out, I left well-informed and felt secure with my car purchase. More

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I'm happy to recommend City Volkswagen. They took excellent care of my Jetta for years (Hi Justin), and last month, I traded it in for a new vehicle. Thanks to Laura T's expert matchmaking, They took excellent care of my Jetta for years (Hi Justin), and last month, I traded it in for a new vehicle. Thanks to Laura T's expert matchmaking, I love my Tiguan more with every drive. Evelyn also patiently explained all the details of the financing deal. The entire process was smooth, pressure-free, and completely transparent. I’m grateful for their outstanding service! More

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Andy was great and attentive. She has a great personality and easy to work with. The whole crew was amazing. It was a pleasure to do business at this location She has a great personality and easy to work with. The whole crew was amazing. It was a pleasure to do business at this location More

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Nice and clean facility with a lot of vehicles on site to view and test drive. view and test drive. More

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I had the pleasure of meeting Laura and Jaymi. They assisted me in choosing a VW Tiguan.They were very nice, patient and pleasant to work with. Thank you Jaymi and Laura. They assisted me in choosing a VW Tiguan.They were very nice, patient and pleasant to work with. Thank you Jaymi and Laura. More

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Great Dealership! Laura from Sales and Evelyn from Finance were great to work with. Made the process run smooth and delivered great customer service. Laura from Sales and Evelyn from Finance were great to work with. Made the process run smooth and delivered great customer service. More

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