Laurel O'Connor
Laurel O'Connor at Front Royal Ford

Laurel O'Connor

Service Advisor

Front Royal Ford

9135 Winchester Rd.
Front Royal, VA 22630

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4.8
143 Reviews
4.8

143 Reviews

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143 Reviews of Laurel O'Connor

August 14, 2025

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Employee Rating

Always enjoy our experience at Front Royal Ford. Their team, both in Sales, Service, and Parts, is solution-oriented and professional. More

by sowens4
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Roy Funk, Hamza Saeed

August 09, 2025

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I recently took my Ford F-150 in for service at Front Royal Ford. As always, I was in and out quickly, I needed some additional parts and was given the information to be able to select the parts that I More

by Dennis P.
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Recommend Dealer
Yes

August 02, 2025

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Great experience! !! Laurel was awesome explaining everything. I will definitely be back for future services. More

by UNCPUN
Service Price Transparency
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Recommend Dealer
Yes

July 09, 2025

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I had a great experience at the dealership! Everyone I interacted with was very nice and not pushy! I did not feel pressured at all to purchase a vehicle. They worked with my budget and I was a More

by CRockwell
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Recommend Dealer
Yes

June 28, 2025

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They were slow to respond, I needed to call them for any updates, and when I called I had to go through multiple people and a call back before getting an update. More

by jclarkeIV2003
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Recommend Dealer
No

June 25, 2025

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I would recommend the service department. They are great and very knowledgeable and professional. Great service. More

by calanglais
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Recommend Dealer
Yes

Other Employees Tagged: Zach Orndorff, Kristian Andrews

June 16, 2025

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The PDL service was excellent and something I wish all dealers did when vehicles need servicing. Great price on tires for my Bronco too! More

by seantrad823
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Recommend Dealer
Yes

Other Employees Tagged: Zach Orndorff, Kristian Andrews

June 05, 2025

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Employee Rating

Started off a bit shaky with the repair from the mechanic (Justin or Jason)?service staff and customer service was great. The complaint and 3 stats is towards the shortcut and HORRIBLE repair job on behalf o More

by su.moose17
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bryan Anders, Zach Orndorff , Bryan Anders

June 02, 2025

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Employee Rating

Checked in at 8:00 AM out by 10:00. Was introduced to the service manager, I think he was called J.R. He explained what was going to be done and that it would be taken care of quickly. More

by onemoremarty
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kristian Andrews

June 02, 2025

Dealership Rating
Employee Rating

The was great to include the drop off and pickup. But warranty work yet to resolved More

by MSGDAVIDRCASTLE62
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Recommend Dealer
Yes
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