Laurel O'Connor

You can expect nothing but excellence every time you walk into this dealership for service, and this time was no exception! Even for a simple State Inspection work, the level of customer appreciation is bar into this dealership for service, and this time was no exception! Even for a simple State Inspection work, the level of customer appreciation is bar none, STILL the BEST was displayed by the Service Consultant (Ms. Shelley Bailey...and previously, Ms. Laurel,. as well as Mr. Zach O! :) More

by David O. Verified Customer Verified Customer

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I forgot I had a 12 inspection and they took me at the last minute on Christmas Eve! last minute on Christmas Eve! More

by joan.ritchie Verified Customer Verified Customer

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I have been taking my Ford Escape to Front Royal Ford Service for many years now and quite honestly, I won't go anywhere else! All of the employees in the service department have always been friendly, pr Service for many years now and quite honestly, I won't go anywhere else! All of the employees in the service department have always been friendly, professional and most of all very honest with what is wrong with my car and not trying to sell me something I don't need. Kudos to them!! More

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I had zero issues for a first time service customer. They quoted two hours because they were really busy but it was done in half that. They quoted two hours because they were really busy but it was done in half that. More

by rlhicks0 Verified Customer Verified Customer

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As usual, excellent service and unusually prompt this time. I was in and out in less than an hour. time. I was in and out in less than an hour. More

by covel648 Verified Customer Verified Customer

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All good, no problems. Thanks. All good, no problems. All good, no problems. All good, no problems. Thanks. All good, no problems. All good, no problems. All good, no problems. More

by RHAGA124 Verified Customer Verified Customer

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Service department very polite, well organized, and good customer service. Everly taking well care of us and gone above and beyond our ask. customer service. Everly taking well care of us and gone above and beyond our ask. More

by Hartfordjosh Verified Customer Verified Customer

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It was a great experience. The pick up and delivery was especially helpful! The driver was courteous and friendly! The pick up and delivery was especially helpful! The driver was courteous and friendly! More

by markbaker4 Verified Customer Verified Customer

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Only new vehicle I have ever had. Purchased service plan and have been completely satisfied with the dealership and the excellent service. Would highly recommend Front Royal Ford! Purchased service plan and have been completely satisfied with the dealership and the excellent service. Would highly recommend Front Royal Ford! More

by Mike Saville Verified Customer Verified Customer

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Easy check in and work completed in a timely manner. Comfortable waiting area with drinks Comfortable waiting area with drinks More

by Waterboy0 Verified Customer Verified Customer

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