Laurel O'Connor | Page 7

Always enjoy bringing our vehicles to the Ford Dealer. Personnel are always courteous and pleasant. Personnel are always courteous and pleasant. More

by llns2628 Verified Customer Verified Customer

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The service was good but Laurel is the best that is why I use them use them More

by bubblesjonez Verified Customer Verified Customer

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The service department at Front Royal Ford is a very efficient part of the dealership. The staff is very professional and cooperative. efficient part of the dealership. The staff is very professional and cooperative. More

by RROLLER0 Verified Customer Verified Customer

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I've been told on 2 occasions by Ms Oconner that she would get with the warranty depot and call me back, I've heard nothing. The warranty work was not completed and I had to pay $110 out of my pocket. I would get with the warranty depot and call me back, I've heard nothing. The warranty work was not completed and I had to pay $110 out of my pocket. I purchased the extended warranty when I purchased my vehicle but I'll never waste the money again when the dealership doesn't want to stand behind their work. This is the second time my vehicle has to be repaired for the same thing. More

by wuddypecker Verified Customer Verified Customer

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Concierge service has been a wonderful support for us. We consider our dealer the best! We consider our dealer the best! More

by jruppmann Verified Customer Verified Customer

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People were Friendly and quick with the car inspection. Facility was clean. Were out in less than 45 min Facility was clean. Were out in less than 45 min More

by mountainking13 Verified Customer Verified Customer

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Told me couldn't turn off adaptive trans learning. ..I did with forscan...told me my door latch needed replacement because light was on on dash...after I told them I already checked it and it wasn't th ..I did with forscan...told me my door latch needed replacement because light was on on dash...after I told them I already checked it and it wasn't that or the wiring harness....had a short to ground in circuit which I fixed myself...they would have replaced the door latch and charged me 750 bucks and then would have charged me more to continue diagnosing problem after that didn't work...this leads me to believe that they didn't even diagnose the problem to begin with because if they had they would have realized the door latch wasn't the problem to begin with....there are a couple other things but was not impressed with the dealership and won't be taking my truck back there in the future...they Def just try to take advantage of customers who come in....not all of us are idiots like they assume More

by TRAVISMCCALL20 Verified Customer Verified Customer

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They are awesome in service department! thank you ! For your knowledge and professional attitude! Great work knowledge! thank you ! For your knowledge and professional attitude! Great work knowledge! More

by holtsclawroseann Verified Customer Verified Customer

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I get my cars picked up and serviced at Front Royal Ford and I couldn't be happier! They are so friendly and very thorough! Shelley is the best! and I couldn't be happier! They are so friendly and very thorough! Shelley is the best! More

by PEGGYT0815 Verified Customer Verified Customer

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My family has bought 6 or 7 vehicles from Jared and we have had nothing but excellent service and support from him! Definitely our go to salesman!!! have had nothing but excellent service and support from him! Definitely our go to salesman!!! More

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