Laurel O'Connor | Page 6

Laurel is a very knowledgeable and smart service advisor. I don't know how she does all she does! I don't know how she does all she does! More

by shyoung0 Verified Customer Verified Customer

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Was able to get my car in quick. .Also was done in a very timely time.Never had a problem at the service dept. .Also was done in a very timely time.Never had a problem at the service dept. More

by blblythe Verified Customer Verified Customer

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Always helping you get the best deal, quick professional repairs!! Offering you transportation to and from the shop. Just making it easy to keep your purring!! repairs!! Offering you transportation to and from the shop. Just making it easy to keep your purring!! More

by rdmitchelljr2 Verified Customer Verified Customer

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Always enjoy bringing our vehicles to the Ford Dealer. Personnel are always courteous and pleasant. Personnel are always courteous and pleasant. More

by llns2628 Verified Customer Verified Customer

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The service was good but Laurel is the best that is why I use them use them More

by bubblesjonez Verified Customer Verified Customer

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The service department at Front Royal Ford is a very efficient part of the dealership. The staff is very professional and cooperative. efficient part of the dealership. The staff is very professional and cooperative. More

by RROLLER0 Verified Customer Verified Customer

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I've been told on 2 occasions by Ms Oconner that she would get with the warranty depot and call me back, I've heard nothing. The warranty work was not completed and I had to pay $110 out of my pocket. I would get with the warranty depot and call me back, I've heard nothing. The warranty work was not completed and I had to pay $110 out of my pocket. I purchased the extended warranty when I purchased my vehicle but I'll never waste the money again when the dealership doesn't want to stand behind their work. This is the second time my vehicle has to be repaired for the same thing. More

by wuddypecker Verified Customer Verified Customer

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Concierge service has been a wonderful support for us. We consider our dealer the best! We consider our dealer the best! More

by jruppmann Verified Customer Verified Customer

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People were Friendly and quick with the car inspection. Facility was clean. Were out in less than 45 min Facility was clean. Were out in less than 45 min More

by mountainking13 Verified Customer Verified Customer

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Told me couldn't turn off adaptive trans learning. ..I did with forscan...told me my door latch needed replacement because light was on on dash...after I told them I already checked it and it wasn't th ..I did with forscan...told me my door latch needed replacement because light was on on dash...after I told them I already checked it and it wasn't that or the wiring harness....had a short to ground in circuit which I fixed myself...they would have replaced the door latch and charged me 750 bucks and then would have charged me more to continue diagnosing problem after that didn't work...this leads me to believe that they didn't even diagnose the problem to begin with because if they had they would have realized the door latch wasn't the problem to begin with....there are a couple other things but was not impressed with the dealership and won't be taking my truck back there in the future...they Def just try to take advantage of customers who come in....not all of us are idiots like they assume More

by TRAVISMCCALL20 Verified Customer Verified Customer

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