Lauren Cleven | Page 3

I bought a new Outlander Sport last night because I received a gentle nudge of a text received about a week ago. I appreciated that because as someone who unfortunately has had some financial issues th received a gentle nudge of a text received about a week ago. I appreciated that because as someone who unfortunately has had some financial issues that has affected my credit score I second guess my ability to choose what type of car I can drive. It is one area of my life I lack confidence so thank you for sending me the text. It worked. I bought a new vehicle last night! I appreciated many of the staff yesterday. The overall friendliness that I received was amazing. You feel like an equal to everybody there you don't feel less then because your credit is less than. Your staff was very helpful they wanted me to know that they didn't forget about me they were constantly telling me the progress of what we were doing yesterday whether it was me waiting for my sales person to start working with her or if it was my sales person was waiting on what was going on with qualifying and then who is going to lend it to me and all the inns and outs with that. And even though there was probably a lot going on in the background I didn't feel that. I just was told the progress. But honestly he had to be making 1 million calls because I noticed on my karma my credit karma this morning there was like a ton of emails from them so my credit was being ran right and left right and left and they were busy back there! I also was impressed with the knowledge that Lauren had and gave me as information it really helped me decide yes this is the route I'm going to take what I was already thinking in my head- she confirmed. I was very impressed with all the knowledge that Dean had concerning the new vehicle that I was going to be taking off the lot last night. There is two questions that I did ask that he is going to get back to me on. But I'm confident that he will find out those answers. Just overall five star five star five star across-the-board Elder Mitsubishi has a great staff that allows me to feel comfortable and not judged and they were encouraging as we spoke of future steps. Oh and one more thing I love the finance girl at the end I'm sorry I was really tired and I forget her name but she was a sharp cookie she was straight to the point I didn't feel like she was screwing me over because I usually can feel screwed over by the finance person they're almost like Tony soprano usually but she wasn't. I feel bad I can't remember her name it wasn't that she didn't tell me it's that it was 1030 last night when I was signing on this car and it has been a long year it was my first four-day weekend this entire year I've been so busy working working working as a business owner I'm fried I'm tapped out and I went and bought a car on my first day off so what does that tell you? They made an EZN I appreciate that. Thank you and I'll be back to buy another car for my next car. I also have absolutely no problem ever handing out your name and number to anybody that I know that might need to buy a car no matter what the circumstances are. I have a confidence that you will take care of them just like you took care of me. I know what it is- the staff yesterday they were a TEAM! There was no ONE person. They ALL played a part of my great experience- so THANK YOU- ya they definitely all need raises- great help is xxxx hard to find- show them the money so they will always have your back Scott! Priceless. More

Helpful 0

Report | Print

Great service personnel was fantastic with their promptness to help Great deals. They were always asking if there was anything we needed while we were waiting promptness to help Great deals. They were always asking if there was anything we needed while we were waiting More

Helpful 0

Report | Print

Great experience, I loved the customer service, I would definitely recommend this place to anyone that needs a new car and outstanding customer service. Great job to the team that helped get this deal done definitely recommend this place to anyone that needs a new car and outstanding customer service. Great job to the team that helped get this deal done. I’m very excited to be apart of something great and I’m looking forward to what I’ll be able to achieve in the future with this brand new car. More

Helpful 0

Report | Print

Whoa man when they say he's the dealer for the people and I'm one of those people they're not lying. Me and my wife decided to come check them out just out of giggles and grins. My credit was less than perfe I'm one of those people they're not lying. Me and my wife decided to come check them out just out of giggles and grins. My credit was less than perfect extremely less, but guess what today I'm driving a new car very low mileage very low down payment and the biggest smile that I could ever smile. Scott elder is the dealer for the people and he has a customer for Life thanks guys you are great. More

Helpful 1

Report | Print

Loved the water and snacks while we waited. The service there was amazing as they were able to help us make an awesome deal. Thanks! there was amazing as they were able to help us make an awesome deal. Thanks! More

Helpful 1

Report | Print

Garrett was excellent. Very helpful and knowledgeable. He drove a contract to my job when I wasn't able to make it to his office. Despite Lauren and Ron being rude and unhelpful after the contract was s He drove a contract to my job when I wasn't able to make it to his office. Despite Lauren and Ron being rude and unhelpful after the contract was signed, Garrett still answered my questions and was very responsive. If I could give Rob and Lauren 0, I would. More

Helpful 0

Report | Print

Aaron,Dean, Scott, and Jim were the best team I could have hoped for honestly. Very patient, kind, and understanding of my wants and needs. have hoped for honestly. Very patient, kind, and understanding of my wants and needs. More

Helpful 0

Report | Print

Garrett was very helpful in all aspects of the sales process. I felt comfortable throughout and will definitely be recommending Elder to my friends and family. process. I felt comfortable throughout and will definitely be recommending Elder to my friends and family. More

Helpful 0

Report | Print

No Pressure I recommend Elder Mitsubishi to anyone who doesn't want a high pressure sales team. Thank You Bilal for putting into the car I wanted with the financ I recommend Elder Mitsubishi to anyone who doesn't want a high pressure sales team. Thank You Bilal for putting into the car I wanted with the financial conditions I asked for. I was welcomed into the dealership at the last hour of the day and he patiently worked to get me the right car and deal I required. Thank you to the whole team for staying until my deal was complete. Scott was also relaxed and thorough in the closing even being past closing time by 2 hours. As part of the Sales team at an Motorhome dealership I truly appreciate the level of patience and professional atmosphere after hours all the way to the "ringing the gong". Well Done Elder Mitsubishi. More

Helpful 0

Report | Print

Best Customer Service and experience provided by Bilal! Bilal made my experience at Elder Mitsubishi wonderful and refreshing. He cared about my needs and wants in a vehicle. He was very patient and a great Bilal made my experience at Elder Mitsubishi wonderful and refreshing. He cared about my needs and wants in a vehicle. He was very patient and a great listener. I left the dealership with a great feeling and a great vehicle. Thank you Bilal for your attention to detail and customer centric attitude. I highly recommend asking for Bilal if you are shopping for a new or preowned vehicle. More

Helpful 0

Report | Print