Lauren Fusaro
Lauren Fusaro at DCH Wappingers Falls Toyota

Lauren Fusaro | Page 26

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
262 Reviews
4.8

262 Reviews

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262 Reviews of Lauren Fusaro

November 16, 2024

Dealership Rating
Employee Rating

Great customer service by the service team . Management never acknowledges their customers walk right past them. The techs and service advisors are knowledgeable and polite . Management needs to More

by FRENCHYFRY52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 17, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're thrilled to hear that our service team provided great customer service, and we’ll certainly take your comments about management to heart. Our goal is to ensure every aspect of your experience is top-notch, and we value your input as we work to improve. We hope to continue providing excellent service in the future!

November 14, 2024

Dealership Rating
Employee Rating

Everything was fine,everyone were very professional and the waiting time was right on schedule More

by BERAPELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that everything went smoothly and that you had a positive experience. We appreciate your kind words about our team and are happy to know the timing worked out well for you. Looking forward to your next visit!

November 12, 2024

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Very attentive and punctual, everything was done properly on my car and in time range promised More

by dionizio19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 12, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're thrilled to hear that everything was completed to your satisfaction and within the promised time frame. We always strive for punctuality and quality, and it's great to know we met your expectations. We look forward to serving you again in the future!

November 07, 2024

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Employee Rating

The worst dealership in all United States it’s Wappingers Toyota. They rip people off. I bought rear springs for 2013 Toyota sienna was $240 each and shocks for the back was 115 each then I called Kingston More

by johnyslice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 07, 2024

DCH Wappingers Falls Toyota responded

We're truly sorry to hear about your experience. We take customer concerns seriously, and your feedback helps us improve. We’d like to learn more about your situation and work to resolve this. Please reach out to our customer service team at 845-202-3912 so we can look into this further and address your concerns. Thank you for bringing this to our attention.

November 01, 2024

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Employee Rating

Great dealership! Great service . I have two cars I bought from these folks and they have always been good to us. More

by steveschwartz1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 01, 2024

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're delighted to hear about your positive experiences with our dealership and service. It's wonderful to know that you trust us for both of your cars. We appreciate your loyalty and look forward to continuing to serve you in the future!

October 29, 2024

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Employee Rating

Alway a pleasure to deal with from Judy to the entire team Very professional and knowledgeable. More

by DEEBOB84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 29, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re delighted to hear that you had a great experience with Judy and the team. Our goal is to provide professional and knowledgeable service to all our customers. We appreciate your feedback and look forward to assisting you again in the future!

October 24, 2024

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Employee Rating

It took a long time to get an appointment but everyone was nice. Service was good More

by mneunmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 24, 2024

DCH Wappingers Falls Toyota responded

Thank you for your patience! We're glad to hear that our team was friendly and provided good service. We’ll work on improving the appointment process to make it quicker for next time!

October 24, 2024

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Employee Rating

First time there, Very Happy ! Ever need anything will definitely be back. Kept me very up to date on progress. More

by Wayne1264
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 24, 2024

DCH Wappingers Falls Toyota responded

Hi Wayne, thank you for choosing us! We're thrilled to hear you're happy with the service and appreciate your trust. We'll be here for anything you need in the future!

October 23, 2024

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Employee Rating

Very considerate all around. They accepted my car at 10am although I had mistaken my Noon appointment 2 hours earlier. They are also good about explaining other appointments com More

by maryjoross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 24, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're glad our team could accommodate you and make your experience positive. Your feedback about our service means a lot to us!

October 22, 2024

Dealership Rating
Employee Rating

They are not too bad but they didn’t address my missing parts on the air vent. This is a new vehicle and how did that part came off. They telling me that I have to order it from sales which will cost me ov More

by MARYOUNG67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 22, 2024

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations regarding the missing parts on your vehicle. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding, and we look forward to the opportunity to serve you better.

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