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Lauren Fusaro
Lauren Fusaro at DCH Wappingers Falls Toyota

Lauren Fusaro | Page 25

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
247 Reviews
4.8

247 Reviews

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247 Reviews of Lauren Fusaro

October 29, 2024

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Employee Rating

Alway a pleasure to deal with from Judy to the entire team Very professional and knowledgeable. More

by DEEBOB84
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems

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Oct 29, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re delighted to hear that you had a great experience with Judy and the team. Our goal is to provide professional and knowledgeable service to all our customers. We appreciate your feedback and look forward to assisting you again in the future!

October 24, 2024

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Employee Rating

It took a long time to get an appointment but everyone was nice. Service was good More

by mneunmom
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Service Time
Service Communication
Recommend Dealer
Yes
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Oct 24, 2024

DCH Wappingers Falls Toyota responded

Thank you for your patience! We're glad to hear that our team was friendly and provided good service. We’ll work on improving the appointment process to make it quicker for next time!

October 24, 2024

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First time there, Very Happy ! Ever need anything will definitely be back. Kept me very up to date on progress. More

by Wayne1264
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 24, 2024

DCH Wappingers Falls Toyota responded

Hi Wayne, thank you for choosing us! We're thrilled to hear you're happy with the service and appreciate your trust. We'll be here for anything you need in the future!

October 23, 2024

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Very considerate all around. They accepted my car at 10am although I had mistaken my Noon appointment 2 hours earlier. They are also good about explaining other appointments com More

by maryjoross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daryl Callahan, David Kolozy, Michael Newsham, Thomas Hackett, Ben Carlson, Jason Gasiunas, Mathew Rivera, Andrew Bartko, Judy Deems

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Oct 24, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're glad our team could accommodate you and make your experience positive. Your feedback about our service means a lot to us!

October 22, 2024

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Employee Rating

They are not too bad but they didn’t address my missing parts on the air vent. This is a new vehicle and how did that part came off. They telling me that I have to order it from sales which will cost me ov More

by MARYOUNG67
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 22, 2024

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations regarding the missing parts on your vehicle. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding, and we look forward to the opportunity to serve you better.

October 21, 2024

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Employee Rating

Fluids not topped off both windshield washers reservoirs low or empty. Oil and grease hand prints on grill and hood on a vehicle I just detailed the day before. Still examining the service but form what I c More

by CURTISMITCHELL
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 22, 2024

DCH Wappingers Falls Toyota responded

Curtis, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

October 17, 2024

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Employee Rating

Dealership provided prompt scheduling of appointment. Service was done in a professional manner and met my expectation for quality. More

by wpmelville
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Workmanship
Service Time
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Recommend Dealer
Yes
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Oct 17, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that your appointment was scheduled promptly and that the service met your expectations. Our team strives for professionalism and quality in every visit. We appreciate your support!

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