Lauren Fusaro | Page 29

Is very good atencion y amabilidad del personal y el servicio personal es muy amable y atento servicio personal es muy amable y atento More

by pedro85calderon Verified Customer Verified Customer

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Went for a simple oil change and NYS inspection and was told it would be 90 minutes. Agreed to a "30,000 mile mainteance package". There were no issues with the vechle as seen in the health reports. Fou told it would be 90 minutes. Agreed to a "30,000 mile mainteance package". There were no issues with the vechle as seen in the health reports. Four hours later (so 2 1/2 hours longer than committted) was handed a $1,261 bill of which $780+ was in labor fees. When I questioned the expense I was rudely responded to. I checked my manual which clearly stated there is no suggested 30,000 mile maintenance that tied to what was performed. More

by royjwood3 Verified Customer Verified Customer

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I was there for a NYS Inspection (free because I had purchased the car there) which happens to be registered in my husband’s name. I had made the appt weeks in advance, but when I showed up was told th purchased the car there) which happens to be registered in my husband’s name. I had made the appt weeks in advance, but when I showed up was told that the “machine” was down, and I would have to come back the next day. I returned for the second appointment, gave Lauren my name (and noted that it was not the surname in the database) and phone number, and reminded her that I would be waiting in the assigned area. Two hours later, I was still there. Then my husband checked HIS text messages (he was home, 20 miles away), and there was one from the dealership which he then forwarded to me. As is typically the case, there were recommended repairs totaling hundreds of dollars which I declined, but the car had passed inspection. I went to Lauren and complained why I had not been found in the waiting area or at least communicated with. She gave me “attitude” and said she would have the car brought around. I went back to the waiting area, waited another 10 minutes … still no car. I went to her desk and said I would wait there for my car. She went to the repair area to find my car, and after another wait, my car was finally brought around and she gave me the paperwork showing a passed inspection. More

by Pat Grove Verified Customer Verified Customer

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Quick work, efficient and the price was reasonable for the amount of work that was done. the amount of work that was done. More

by BUTWIN Verified Customer Verified Customer

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I want to thank DCH for the exceptional service and particularly Lauren Fusaro helping me with the process. She kept me up to date while waiting and made the day more pleasant! She's a sweet heart! Tha particularly Lauren Fusaro helping me with the process. She kept me up to date while waiting and made the day more pleasant! She's a sweet heart! Thanks again DCH!! Jim Inglis More

by JMINGLIS Verified Customer Verified Customer

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Very efficient and caring. Excellent service on a very timely schedule. On was blown away by there efficiency. Lauren was excellent and caring! Excellent service on a very timely schedule. On was blown away by there efficiency. Lauren was excellent and caring! More

by jcgrauercharles Verified Customer Verified Customer

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Great service and took me rite in. Everything went smooth and was painless much appreciated Everything went smooth and was painless much appreciated More

by jbrown1879 Verified Customer Verified Customer

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Lauren was amazing. She kept me updated throughout the process. Service technician was very thorough. My car is running great. Will never go anywhere else for service. H She kept me updated throughout the process. Service technician was very thorough. My car is running great. Will never go anywhere else for service. Highly recommend!!! More

by patrickreilly1 Verified Customer Verified Customer

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Great service. The service rep was very polite and helpful. Made my trip quick and easy. The service rep was very polite and helpful. Made my trip quick and easy. More

by ANTHONYPIZZURRO Verified Customer Verified Customer

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Very happy with prompt and detailed evaluation provided as well as subsequent phone conversation with Lauren. as well as subsequent phone conversation with Lauren. More

by MPBFBODACK Verified Customer Verified Customer

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