Lauren Fusaro
Lauren Fusaro at DCH Wappingers Falls Toyota

Lauren Fusaro | Page 28

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
307 Reviews
4.8

307 Reviews

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307 Reviews of Lauren Fusaro

January 16, 2025

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Employee Rating

Service people are great. Set up everything for me. Lauren was especially helpful because I require rides back and forth More

by riacord1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad Lauren could assist you with your needs. We strive to make every service experience as convenient as possible. Let us know if you need anything else!

January 16, 2025

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First service at Toyota and my appointment was a pleasure. Lauren the service coordinator was a pleasure friendly, professional and listen to my issues. Waiting room was nice, clean and comfortable. More

by Mosulmp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're so glad to hear that Lauren made your first service appointment a pleasant one and that you enjoyed our comfortable waiting area. We appreciate your feedback about appointment scheduling and will work to improve this for future visits. We look forward to seeing you again!

January 15, 2025

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Very courteous and professional. Did an outstanding job informing me of my car. And very polite. More

by ELLENANDJIM1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 15, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re so glad to hear you had a courteous and professional experience. Providing clear communication and excellent service is our top priority. We appreciate your feedback!

January 14, 2025

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Lauren was very pleasant and helpful. Why must I write 15 words. I said enough. More

by Rae
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jan 14, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're so glad Lauren was able to assist you. We appreciate your time and input!

January 12, 2025

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Lauren was great. Super helpful and understanding that I was in a rush. She was kind, professional, and informative when I had questions. The mechanic that worked on More

by TRICIAAVENIUS
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 12, 2025

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We're so glad to hear that Lauren was able to help and make your visit a positive one. We’ll be sure to pass along your kind words to her and the team. If you ever need anything else, feel free to reach out!

January 10, 2025

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Great customer service and very quick process! Everything was done on the dealers end in one day and I was able to get my car immediately with no hassle!! Amazing experience! More

by Sarahraec17
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Dylan Abell , Bryce in sales - 5 stars

Jan 10, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your amazing experience! We're so glad to hear that everything went smoothly and quickly for you, with no hassle. We truly appreciate your feedback and are thrilled you had such a great experience with us. Enjoy your new car!

January 10, 2025

Dealership Rating
Employee Rating

Lauren was very professional and courteous She assisted me in getting a appointment Lauren called promptly with the results of the inspection and trouble shooting a problem with the monitors I appreciate More

by REBBIGHAUSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 10, 2025

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We're so glad to hear that Lauren provided you with professional and courteous service, keeping you informed throughout the process. We truly appreciate your kind words and are happy that she was able to assist you effectively. If you need anything else, don't hesitate to reach out!

January 09, 2025

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Employee Rating

I just had my brakes done last year including the rotors. In your inspection you wrote brakes need attention soon. That’s xxxxxxxx they were just done and have very few miles on them. Trust is gone when it c More

by Dmahoney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Judy Deems , Avi has been great

Jan 10, 2025

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

January 09, 2025

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Employee Rating

Ms. Lauren was very nice to me. She is very proficient. I was extremely happy with her due to her professionalism. More

by Veliamcg
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 10, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're so glad to hear that Ms. Lauren provided you with such professional and attentive service. Your kind words mean a lot, and we truly appreciate your feedback!

January 08, 2025

Dealership Rating
Employee Rating

This dealership is fantastic. The staff is friendly and honest. It wasn’t the closest dealer to my house but it was worth the trip. More

by Ahmedkhalil2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 09, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. We truly appreciate you making the trip to visit us. If you need anything in the future, we're always here to help!

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