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Lauren Fusaro
Lauren Fusaro at DCH Wappingers Falls Toyota

Lauren Fusaro | Page 28

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
291 Reviews
4.8

291 Reviews

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291 Reviews of Lauren Fusaro

December 11, 2024

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Great service and took me rite in. Everything went smooth and was painless much appreciated More

by jbrown1879
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 12, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re so glad to hear that everything went smoothly and that you appreciated the great service. Your satisfaction is our priority, and we’re happy we could make the process easy and hassle-free for you.

December 10, 2024

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Lauren was amazing. She kept me updated throughout the process. Service technician was very thorough. My car is running great. Will never go anywhere else for service. H More

by patrickreilly1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 10, 2024

DCH Wappingers Falls Toyota responded

Thank you for the fantastic review! We’re so glad to hear that Lauren provided excellent service and kept you updated throughout the process. It’s great to know that your car is running great and that our service technician was thorough. We truly appreciate your recommendation and look forward to continuing to serve you in the future!

December 06, 2024

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Great service. The service rep was very polite and helpful. Made my trip quick and easy. More

by ANTHONYPIZZURRO
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Service Communication
Recommend Dealer
Yes
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Dec 07, 2024

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're thrilled to hear that our service rep made your visit quick and easy. We appreciate your kind words and look forward to assisting you again in the future!

December 04, 2024

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Very happy with prompt and detailed evaluation provided as well as subsequent phone conversation with Lauren. More

by MPBFBODACK
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Dec 05, 2024

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with Lauren and appreciated the detailed evaluation. We look forward to assisting you again in the future!

December 02, 2024

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They were fast and efficient and the price was very right. I have bought three cars from them More

by maddy1117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems

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Dec 02, 2024

DCH Wappingers Falls Toyota responded

Thank you for your continued trust and support! We’re thrilled to hear that you’ve had a fast, efficient experience with us, and that the pricing met your expectations. We truly appreciate you choosing us for all three of your car purchases, and we look forward to serving you again in the future!

November 25, 2024

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My service representative was very detailed in explaining the dropped off process. I received a video explaining what’ was happening. More

by RUNTHINGY06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Nov 25, 2024

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're glad to hear that your service representative provided detailed explanations and that the video update kept you informed. Transparency and excellent communication are what we strive for!

November 23, 2024

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I have found all personnel to be knowledgeable, personable and efficient. Everyone works at their best fir overall customer service and satisfaction. More

by BEAULIEUNANCY65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Mathew Rivera

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Nov 24, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that our team provided you with knowledgeable, personable, and efficient service. Your satisfaction is our top priority, and we truly appreciate your feedback!

November 21, 2024

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Lauren did an awesome job accommodating my schedule for recall and warranty repairs. Very good communication More

by Canine2
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Service Communication
Recommend Dealer
Yes
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Nov 22, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that Lauren was able to accommodate your schedule and provide excellent communication. We appreciate your feedback and look forward to serving you again! 😊

November 17, 2024

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Always looking to help you in every way they can between sales and sales management thumbs up from me thanks More

by MRXFORMER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Bartko

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Nov 18, 2024

DCH Wappingers Falls Toyota responded

Thank you so much for the positive feedback! We're thrilled to hear that our sales and management teams were able to assist you in every way possible. Your support means a lot to us—if you ever need anything else, we're here to help!

November 16, 2024

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Employee Rating

Great customer service by the service team . Management never acknowledges their customers walk right past them. The techs and service advisors are knowledgeable and polite . Management needs to More

by FRENCHYFRY52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 17, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're thrilled to hear that our service team provided great customer service, and we’ll certainly take your comments about management to heart. Our goal is to ensure every aspect of your experience is top-notch, and we value your input as we work to improve. We hope to continue providing excellent service in the future!

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