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Dylan Abell

Overview Reviews (567) Inventory (296)

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Dylan Abell

Finance Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.9

567 Reviews

Overview Reviews (567) Inventory (296)

Dealership Experience

7 yrs, 10 mos

Languages Spoken

English

4.9

567 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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567 Reviews of Dylan Abell

May 24, 2026

Dealership Rating

Employee Rating

Came to buy a previously owned vehicle and was provided great service, accountably , and over all great experience. great service, accountably , and over all great experience. More

by Corradk

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Steven Serina- 5 stars

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May 25, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We’re happy to hear you had a great experience with our team and appreciated the service and accountability throughout your purchase. Enjoy your pre-owned vehicle, and we look forward to seeing you again!

May 23, 2026

Dealership Rating

Employee Rating

Once initial down payment was made, communication was poor. Final closure process was rushed and resulted in mistakes. poor. Final closure process was rushed and resulted in mistakes. More

by rob.schulze

Verified Customer

Recommend Dealer

Other Employees Tagged: Dylan Abell

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May 24, 2026 -

DCH Wappingers Falls Toyota responded

Rob, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

May 21, 2026

Dealership Rating

Employee Rating

It was great. The quickest I have ever gotten a car in my life. Avi and Dylan made things, they worked with me and were very helpful. I had a great experience ther The quickest I have ever gotten a car in my life. Avi and Dylan made things, they worked with me and were very helpful. I had a great experience there. More

by Cakomeah05

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Dylan Abell

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May 22, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the great review! We’re so glad Avi and Dylan made the process quick, smooth, and helpful for you. We truly appreciate your kind words and are thrilled you had such a great experience. Enjoy your new car!

May 21, 2026

Dealership Rating

Employee Rating

Joe DeGroot is outstanding Joe DeGroot is outstanding, personable, respectful. He has an outstanding work ethic and commitment to his customers. Joe is diligent with following up with the customer and mak personable, respectful. He has an outstanding work ethic and commitment to his customers. Joe is diligent with following up with the customer and making sure your experience goes smoothly. More

by pjpnbap0212

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Dylan Abell

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May 22, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We’re thrilled to hear Joe provided such personable, respectful, and attentive service throughout your experience. We truly appreciate your kind words about his dedication and follow-up, and we’ll be sure to share your feedback with him. Thank you for choosing us!

May 21, 2026

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Employee Rating

Did a great job . Give this guy a raise. Super car sales man! Fresh ride Give this guy a raise. Super car sales man! Fresh ride More

by Usadrains

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Robert Goldberg, Karl Boye, Thomas Hackett, Melissa Tyler, Kevin McCarthy, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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May 21, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the awesome review! We’re thrilled to hear you had such a great experience. We’ll be sure to pass along your kind words to the team. Enjoy your fresh ride, and thank you for choosing us!

May 20, 2026

Dealership Rating

Employee Rating

They got me in a timely fashion. They ordered the parts to fix the two problems that my vehicle is having. I just bought the vehicle last week and the cruise control was not working They ordered the parts to fix the two problems that my vehicle is having. I just bought the vehicle last week and the cruise control was not working and the blower for the back heat was not working. The only complaint I had was they said they were going to text me when the car was ready and they did not. They did leave me a message, but I didn’t get that until much later. More

by DUNNINGSDELIGHT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew

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May 20, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear your vehicle was seen in a timely manner and that the necessary parts were ordered to address the issues. We also appreciate you bringing the communication concern to our attention regarding the text update, and we will work to improve that process. If you need anything in the meantime, please don’t hesitate to reach out.

May 16, 2026

Dealership Rating

Employee Rating

It took a while waiting for the process to be completed while getting a car. We did have to leave and come back later on in the day so that wasn’t great but that is the same for most dealerships. With that while getting a car. We did have to leave and come back later on in the day so that wasn’t great but that is the same for most dealerships. With that being said everyone we worked with was great, friendly and knowledgeable! More

by KAITLYN_PHILLIPS

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Raymond

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May 17, 2026 -

DCH Wappingers Falls Toyota responded

Hi Kaitlyn, thank you for your honest feedback and understanding. We apologize for the longer wait and inconvenience of having to return later in the day, but we truly appreciate your patience throughout the process. We’re glad to hear our team was friendly, knowledgeable, and great to work with. Thank you again for choosing us, and we hope you enjoy your new vehicle!

May 11, 2026

Dealership Rating

Employee Rating

Stress free dealership with knowledgeable and professional staff. It’s always a great experience being there. professional staff. It’s always a great experience being there. More

by BMAVRA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Melissa Sinapi

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May 12, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the great review! We’re so glad to hear you consistently have a stress-free experience with our knowledgeable and professional team. We truly appreciate your support and look forward to seeing you again!

May 09, 2026

Dealership Rating

Employee Rating

I had a great experience at this dealership. The staff was friendly, professional, and helpful throughout the whole process. Everything was explained clearly, and there were no surprises with pr The staff was friendly, professional, and helpful throughout the whole process. Everything was explained clearly, and there were no surprises with pricing or paperwork. The process was smooth and stress free. I would definitely recommend this dealership to others looking for a car. More

by Jenal ALNAJAR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Daryl Callahan, Avi Avitan, Thomas Hackett

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May 10, 2026 -

DCH Wappingers Falls Toyota responded

Hi Jenal, thank you for your wonderful feedback! We’re glad to hear our team made the process smooth, clear, and stress-free for you. We truly appreciate your recommendation and look forward to helping you again in the future!

May 07, 2026

Dealership Rating

Employee Rating

Very satisfied with everyone we dealt with- from inquiry to purchase completion. Very smooth process. to purchase completion. Very smooth process. More

by GERRIH14

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Loosmane Dessources

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May 07, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re so glad to hear you had a smooth and satisfying experience from your initial inquiry all the way through purchase completion. Our team works hard to make the process as easy and enjoyable as possible, and we truly appreciate you choosing us. Enjoy your new vehicle, and we look forward to seeing you again in the future!

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