Lauren Gaines
Lauren Gaines at Zeigler Subaru of Kenosha

Lauren Gaines

Service Advisor

Zeigler Subaru of Kenosha

7900 120th Ave
Kenosha, WI 53104

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4.8
174 Reviews
4.8

174 Reviews

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174 Reviews of Lauren Gaines

February 13, 2026

Dealership Rating
Employee Rating

Very helpful and nice Everything is great except their pushy surveys Your survey is making me not want to have service done by you anymore!!!!@ More

by KMZJOHNSON
Recommend Dealer
Yes

Other Employees Tagged: Lauren Gaines

February 09, 2026

Dealership Rating
Employee Rating

I never seem to have a solution for the issues I'm having with my vehicle More

by Hallcm50
Recommend Dealer
No

Other Employees Tagged: Lauren Gaines

Feb 12, 2026

Zeigler Subaru of Kenosha responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

February 02, 2026

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Employee Rating

The techs should have inflated all the tires to equal pressure after installing two new pressure sensors. Especially for the cost of the repair and the shop was slow that day . More

by AMYDAYNOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 05, 2026

Zeigler Subaru of Kenosha responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

February 01, 2026

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Employee Rating

Had my CVT Transmission fluid change on 1/2/2026 now I am having problems with the CVT shifting I don't know if it's because of cold weather and a combination of new fluid seems to be at 40mph I have to manu More

by geestanton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 01, 2026

Zeigler Subaru of Kenosha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 29, 2026

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Employee Rating

Dealerships that treats you with respect and tries to work out the best deal possible with both parties involved. More

by Siudawg1975
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Madsen

Jan 29, 2026

Zeigler Subaru of Kenosha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 24, 2026

Dealership Rating
Employee Rating

Everything was great. Car was ready soon then expected. People were polite and very friendly More

by TBRENNAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Bihun

Jan 24, 2026

Zeigler Subaru of Kenosha responded

Thanks for sharing about your experience with Zeigler Subaru of Kenosha. We appreciate your business and hope to see you again soon!

January 20, 2026

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Employee Rating

They were very accommodating when I called to make an appt to fix my headlight and got me an appt that same day. More

by Smlehman1995
Recommend Dealer
Yes

Other Employees Tagged: Lauren Gaines

Jan 21, 2026

Zeigler Subaru of Kenosha responded

Hi Lehman! We are happy we could help you out quickly! Thank you for choosing Zeigler Subaru of Kenosha and for sharing your support. Safe travels!

January 12, 2026

Dealership Rating
Employee Rating

Had an appointment for tires to be installed, when we bought the car in the tires weren’t there, so had to get a loaner till the tires came in, would have been nice to know the the tires weren’t there be More

by MDOOPER11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adam Bihun

Jan 15, 2026

Zeigler Subaru of Kenosha responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

January 09, 2026

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Employee Rating

I can’t understand why you keep sending me these but I’ll reiterate what a total nightmare it has been to buy from you. Not fixing a massive oil leak on the car I purchased and not giving me the warranty I r More

by kimjustus1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Laurie Myra, Matthew Rydberg, Adam Salinas, Mike Bihun, Adam Bihun, Karson Koprovic, .. .., Diana Bollas, Anthony Arroyo , Maggie, Shaun, basically anyone in management and service department that falsified a Subaru inspection form

Jan 14, 2026

Zeigler Subaru of Kenosha responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Kim, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 05, 2026

Dealership Rating
Employee Rating

Great customer service. Stopped on for an oil change and they were quick and efficient and washed my car as well. More

by Blacksheepss2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 05, 2026

Zeigler Subaru of Kenosha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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