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Lauri Kelleher
Lauri Kelleher at Grinwald Ford

Lauri Kelleher

Service Advisor

Grinwald Ford

101 Hwy 16 Frontage Rd
Watertown, WI 53094

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4.6
12 Reviews
4.6

12 Reviews

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12 Reviews of Lauri Kelleher

June 25, 2026

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Employee Rating

Easy to schedule. Work was done in a timely manner. Employees were very friendly. One possible area to improve, I've been to some dealers that offer a car wash with th More

by weberjt26
Recommend Dealer
Yes

Other Employees Tagged: Lauri Kelleher

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June 15, 2026

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Everyone at Grinwald has been friendly and helpful, and they are knowledgable. Great customer service. I know I can trust them with my car. More

by ellengeiger
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, Rachel Smith, Nina Joeckel

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Jun 22, 2026

Grinwald Ford responded

Ellen, Thank you so much for taking the time to leave us this review! It brings joy to all of our team to know that you have had repeated positive experiences when you visit us. ☺️ It is feedback like yours that gives us the motivation to continue growing and developing as a company! We look forward to helping you and your Escape next time, so don't be afraid to call!

June 13, 2026

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Lauri was excellent! my experience was great overall they worked with my availability. Great customer service they were able to fit in last minute and got the service don More

by Safwat.sabah
Recommend Dealer
Yes

Other Employees Tagged: Lauri Kelleher

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Jun 22, 2026

Grinwald Ford responded

Thank you for leaving us the 5-Star review! We are so thankful that we are were able to work with your availability! We appreciate your business, and we hope to be able to help you again soon! We will make sure to share these praises with Lauri and our team! 😁

June 11, 2026

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Th Sorry, finger slipped. I've always had a good relationship with sales & service at this dealership. More

by Janis.shackley
Recommend Dealer
Yes

Other Employees Tagged: Lauri Kelleher

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Jun 22, 2026

Grinwald Ford responded

Janis, a slip of the finger is nothing to be sorry about! ☺️ You taking the time to sit down and leave us such a positive review is very appreciated! We are so happy to have been able to help you in all areas of your Ford Edge! We look forward to sharing your praises with our team and we hope that we can continue you have you as such a dedicated customer!

June 11, 2026

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Great place always clean and the people know what they’re talking about. Always my first choice. More

by Silver
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Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt

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Jun 22, 2026

Grinwald Ford responded

Thank you again!! Your continued trust in us for whichever of your vehicles has needs, is so appreciated! It is always a pleasure to serve you, and we hope to continue to meet your expectations! 😊

June 11, 2026

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Laurie is always super nice and helpful. Cause no matter what question I ask she will get me an answer. I’ve been going here for years and they always do good work and remind me when mai More

by Silver
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt

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Jun 22, 2026

Grinwald Ford responded

Thank you so much for taking the time to leave us a 5-STAR review! We truly appreciate your loyalty, and are grateful to have you as a long-time customer! We look forward to serving you for many more visits ahead!

June 04, 2026

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Organized professional clean polite had good conversation with the staff and they were very nice and polite. More

by HAUTER4879
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt

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Jun 16, 2026

Grinwald Ford responded

Jerrell, Thank you so much for taking the time to leave us such a kind review! We appreciate your loyalty and we look forward to helping you service your Dodge Ram again in the future! Our team always looks forward to a nice visit filled with great conversation, and we thank you for being a part of that! 😁

May 14, 2026

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Very courteous, very efficient. Went out of her way to accommodate my personal needs. Would come back again for service. More

by carosch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Grinwald, John Foltz, Denise Buske

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May 19, 2026

Grinwald Ford responded

Thank you so much for the positive feedback. I am guessing you gave Lauri a 1 star in error since you gave her a wonderful review through Ford's system. We appreciate you as a customer and wish you a beautiful day!

May 11, 2026

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Both, Ford Dealership and Ralph are EXCELLENT! I have worked with them for years and will continue to work with them. More

by dawmd.implexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, Rachel Smith, Nina Joeckel , Angel Oquendo

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May 14, 2026

Grinwald Ford responded

Thank you for taking the time to leave such a wonderful review!😊 We are thrilled to know that you have had long-term positive experiences with us and your kind words inspire us to keep doing our best every day! We can't wait to see you again!

May 07, 2026

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Employee Rating

Everyone was very friendly and helpful while we were there waiting to have our Escape serviced. More

by ROYWOLFF
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt

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May 28, 2026

Grinwald Ford responded

Roy, we appreciate you taking the time to leave us such a fantastic review! We are so glad that we were able to be of service to you in our Quick Lane department and to provide you a positive visit experience. We look forward to seeing you again next time.☺️

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