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Rachel Smith
Rachel Smith at Grinwald Ford

Rachel Smith

Service Manager

Grinwald Ford

101 Hwy 16 Frontage Rd
Watertown, WI 53094

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4.9
47 Reviews
4.9

47 Reviews

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47 Reviews of Rachel Smith

October 09, 2026

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Employee Rating

It was great service! I was kept informed of the progress of my repair, Rachel accommodated a loner vehicle so I did not have to worry about being without my truck More

by David-olson
Recommend Dealer
Yes

Other Employees Tagged: Rachel Smith

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October 04, 2026

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Very friendly staff, and they always take good care of us. My family has been going to Grinwald for 40 years! Ralph and Laurie do a great job in the Qiuk Lane. The regular service department is great as w More

by bigdaddywix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, John Foltz, Nina Joeckel, Lauri Kelleher

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Oct 07, 2026

Grinwald Ford responded

Hi Chad! It's awesome to hear you feel well taken care of every time you are here. We are delighted that you chose us to help you get ready for winter with a new set of tires. Your kind words and recognition of our team members are greatly appreciated. As a long-time customer, we look forward to seeing you again. 👍

September 14, 2026

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I evperienced 5 star treatment during the purchase and will definitely buy more. Real world customer treatment is a lost art these days and Grinwald ford gets it!!!!! Awesome job. Thank you More

by rob@robsperformance.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Grinwald, Ralph Schmidt, John Foltz, Denise Buske, Nina Joeckel, Lauri Kelleher

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Sep 15, 2026

Grinwald Ford responded

Rob, it is always a pleasure to work alongside of guests such as yourself! Our team believes that our customers deserve nothing but the best, and we are committed to delivering just that! Amazing reviews such as yours motivate us to continue to do so! We look forward to welcoming you back for future visits. 😁 We hope that your new Ford Transit works perfectly for your needs!

September 11, 2026

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It was exactly what they explained to me on the phone when I made the appointment. In-N-Out in one hour, enjoy looking at all the old pictures and relaxing in the nice waiting lounge. More

by Otti750
Recommend Dealer
Yes

Other Employees Tagged: Rachel Smith

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Sep 15, 2026

Grinwald Ford responded

Thank you so much for taking the time to leave us this awesome review! We are thrilled to hear that you had a great experience with us and we look forward to working with you again in the future! We agree that is it enjoyable to take a "trip down memory lane" and see the Grinwald Story! 🗺️

September 07, 2026

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As always excellent service! !!!! Quick and thorough in making sure everything was done correctly!! Thanks More

by eddiejr1945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Grinwald, Ralph Schmidt, Nina Joeckel, Lauri Kelleher

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Sep 08, 2026

Grinwald Ford responded

Edward, Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to know that you continue to receive the best possible service from our team, that is what we aim for! We are so thankful that you choose us to assist you in keeping your F150 and other vehicles safe and ready for where ever your plans take you. Your kind words inspire us to keep doing our best every day. 😁 We can't wait to see you again!

September 05, 2026

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Employee Rating

No Question - 5! I let Chelsea know that I've dealt with a wide range of Service Advisors in my extensive years of driving. Rachel stands hands and feet above all of More

by john.heiden
Recommend Dealer
Yes

Other Employees Tagged: Rachel Smith

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Sep 08, 2026

Grinwald Ford responded

John, We appreciate your loyalty and are grateful to have you as a long time customer! Your kind words mean the world to us and we are so thankful that Rachel and our Service Team were able to help you keep your Fusion safe for all of your travels. We are so happy to be able to share your compliments with our team and we look forward to seeing you on your next visit! ☺️

September 04, 2026

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I feel relaxed and well taken care of in a timely manner. I am thankful I have a dealership close to my home which can take care of my vehicles. I let people I know about my positive experience. More

by gevani9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, Nina Joeckel, Lauri Kelleher

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Sep 04, 2026

Grinwald Ford responded

Eugene, Thank you so much for leaving us this amazing 5 Star review! We are thrilled that you continue to enjoy your experiences with our team and we appreciate you wanting to share and give recommendations to others! We look forward to seeing you the next time you need to stop in for your Ranger or EcoSport. 😊

August 31, 2026

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Employee Rating

I always have a great experience at Grinwald Ford ! They are always friendly and helpful More

by jsmesser5
Recommend Dealer
Yes

Other Employees Tagged: Rachel Smith

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Sep 03, 2026

Grinwald Ford responded

Joan, Thank you again for working with us! We appreciate your understanding and follow through when glitches happen! Your loyalty is a blessing, and we hope that you are loving your new 2026 Red Explorer! Our team looks forward to the next time you get to visit! 😊

August 25, 2026

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I brought my car in to get detailed and it came back so clean inside and out that I almost didn’t want to drive it! Great job to everyone involved! More

by grinwald31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, Nina Joeckel, Lauri Kelleher

Print
Aug 27, 2026

Grinwald Ford responded

Nick, Thank you so much for taking time from your busy days to leave us this amazing review! We are so glad to hear that our team exceeded your expectations and that we were able to bring your Bronco back to Showroom Floor beauty! 😎 We will make sure to share these kind words with the entire team, and we look forward to the next time you visit!

July 22, 2026

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Employee Rating

Grinwald is always a pleasure to work with. Honest, courteous, and kind. No pressure sales and service. Thank you for that! More

by SEADOOKID03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Foltz, Nina Joeckel, Lauri Kelleher

Print
Jul 23, 2026

Grinwald Ford responded

Adam, we appreciate you taking the time to leave us such a fantastic review! We are so glad that you continue to allow us to help you with any service needs on your 2019 F150. It warms our hearts to have been able to be a part of your journey with that truck from the very beginning! 🗺️

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