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Rachel Smith

Overview Reviews (27) Inventory (85)

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Rachel Smith

Service Manager

Grinwald Ford

101 Hwy 16 Frontage Rd
Watertown, WI 53094

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4.9

27 Reviews

Overview Reviews (27) Inventory (85)

4.9

27 Reviews

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27 Reviews of Rachel Smith

May 28, 2026

Dealership Rating

Employee Rating

Professional and courteous. The mechanics know their business My husband and I are thrilled to be able to bring our cars to The mechanics know their business My husband and I are thrilled to be able to bring our cars to More

by safwg56

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rachel Smith

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May 24, 2026

Dealership Rating

Employee Rating

The scheduling was easy and thorough. She even called me back before the end of her day to make sure everything was clarified. To me, that's going the extra mile. She even called me back before the end of her day to make sure everything was clarified. To me, that's going the extra mile. More

by n2av

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 11, 2026

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Both, Ford Dealership and Ralph are EXCELLENT! I have worked with them for years and will continue to work with them. I have worked with them for years and will continue to work with them. More

by dawmd.implexus

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ralph Schmidt, Nina Joeckel, Lauri Kelleher , Angel Oquendo

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May 14, 2026 -

Grinwald Ford responded

Thank you for taking the time to leave such a wonderful review!😊 We are thrilled to know that you have had long-term positive experiences with us and your kind words inspire us to keep doing our best every day! We can't wait to see you again!

May 07, 2026

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Employee Rating

We have been buying our vehicles from Grinwald and getting them serviced there for almost 20 years. Both the sales and service teams have always been friendly and helpful. getting them serviced there for almost 20 years. Both the sales and service teams have always been friendly and helpful. More

by DLINDEMER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ralph Schmidt, John Foltz

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May 28, 2026 -

Grinwald Ford responded

Dale, Thank you so much for your amazing review! We truly appreciate your loyalty and are so very grateful to have you as a long-time customer! Your feedback always means a lot to us, and we are thrilled to know that we continue to meet your expectations in both Sales and Service needs! We look forward to serving you for any and all future visits ahead! 😁

April 20, 2026

Dealership Rating

Employee Rating

Communication was great and the work was performed as described. I trust Ralph and will return for future maintenance on my vehicle. described. I trust Ralph and will return for future maintenance on my vehicle. More

by Robert

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ralph Schmidt

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Apr 23, 2026 -

Grinwald Ford responded

Thank you Robert for the five star review! We are thrilled that you are satisfied with our services and we look forward to helping you in the future!

April 01, 2026

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Employee Rating

Always personal when we come in the door, and eager to learn our needs. 1st rate. learn our needs. 1st rate. More

by benchleycove

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Grinwald, John Foltz , Dave Draekamp. Five stars

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May 01, 2026 -

Grinwald Ford responded

Thank you so much for your review! Your satisfaction is what drives us, and we cannot wait to welcome you back for another 5 STAR visit! 😊

March 02, 2026

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Employee Rating

my wife and I are always satisfied with the work Ford does on our vehicles....they always explain things to help a person understand in layman words.... does on our vehicles....they always explain things to help a person understand in layman words.... More

by BlueLightning/18

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ralph Schmidt, Nina Joeckel , Angel Oquendo

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Mar 09, 2026 -

Grinwald Ford responded

We're so happy to hear our team could provide excellent service! Your satisfaction is our priority, and we are always here to help. 😀 Thank you!

February 08, 2026

Dealership Rating

Employee Rating

Nina is always extremely pleasant, very professional and problem solving. I appreciate the communication and follow through from the service department. problem solving. I appreciate the communication and follow through from the service department. More

by SSPOERL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kyle Strauss, Nina Joeckel

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Feb 11, 2026 -

Grinwald Ford responded

Hi Steve~ Thank you for taking the time to leave a wonderful review highlighting Nina from our Service Team! Nina offers outstanding customer service and consistently goes above and beyond to ensure our customers have a positive experience, and your feedback is a great affirmation of her hard work. We appreciate your business and thanks again for your support!

January 30, 2026

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Employee Rating

Nina was very helpful and knew what she was doing . ..Ford is always exceptional at all they do to help us customers....very hometown people to work with....service is great ..Ford is always exceptional at all they do to help us customers....very hometown people to work with....service is great More

by BlueLightning/18

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ralph Schmidt, Nina Joeckel , Angel Oquendo

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Feb 04, 2026 -

Grinwald Ford responded

Good Afternoon~ Thank you so much for taking the time to leave us a review! Our service team works hard to ensure every customer feels welcomed and well taken care of, and we're glad it shows. Nina is a great asset to our team, and we are lucky to have her! Looking forward to seeing you next time. 😀

Feb 04, 2026 -

BlueLightning/18 responded

your welcome

January 16, 2026

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Employee Rating

Great customer service. Explained very clearly to what my vehicle need for repairs and the cost. I would definitely take my used vehicle here again. We will even considering Explained very clearly to what my vehicle need for repairs and the cost. I would definitely take my used vehicle here again. We will even considering buying another new vehicle from them again. great job More

by brian@builditrightllc.com

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nina Joeckel , Angel Oquendo

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Jan 21, 2026 -

Grinwald Ford responded

Hi Brian~ Thank you for taking the time to leave us such a positive review! We are so happy to hear the our Service Team has exceeded your expectations. Providing high-quality service is at the heart of every department here at Grinwald Ford! Your feedback assures us we are on the right track! We appreciate your recommendation and are always here to help when needed. 😀

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