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Rachel Smith
Rachel Smith at Grinwald Ford

Rachel Smith

Service Manager

Grinwald Ford

101 Hwy 16 Frontage Rd
Watertown, WI 53094

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4.9
38 Reviews
4.9

38 Reviews

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38 Reviews of Rachel Smith

July 22, 2026

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Employee Rating

Grinwald is always a pleasure to work with. Honest, courteous, and kind. No pressure sales and service. Thank you for that! More

by SEADOOKID03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Foltz, Nina Joeckel, Lauri Kelleher

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Jul 23, 2026

Grinwald Ford responded

Adam, we appreciate you taking the time to leave us such a fantastic review! We are so glad that you continue to allow us to help you with any service needs on your 2019 F150. It warms our hearts to have been able to be a part of your journey with that truck from the very beginning! 🗺️

July 20, 2026

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Employee Rating

They were fast and completely filled out the Works sheet. I am very impressed with the service. The workers were so friendly! More

by muppy13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, Nina Joeckel, Lauri Kelleher

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Jul 22, 2026

Grinwald Ford responded

Thank you so much for taking the time to leave us this awesome 5-Star review! Our team is thrilled to hear that you had such a great experience, and we look forward to serving you again soon! ☺️

July 18, 2026

Dealership Rating
Employee Rating

Rachel is extremely friendly, professional, and knowledgeable. She is excellent at her job and always tries to get my vehicles seen as quickly as possible! More

by Kellybeltz
Recommend Dealer
Yes

Other Employees Tagged: Rachel Smith

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Jul 22, 2026

Grinwald Ford responded

Kelly, Thank you so much for your kind review! We appreciate you taking the time to let us know how that we exceeded your expectations. Our team is so grateful to have you as such a loyal customer! Your continued trust in us means so much, and we look forward to being able to work alongside you with your Ford Edge again next time! 😊

July 15, 2026

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Employee Rating

Always do what they say. They pay attention to details. Also, they work in a timely fashion. More

by KDELK1
Recommend Dealer
Yes

Other Employees Tagged: Rachel Smith

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Jul 17, 2026

Grinwald Ford responded

Kevin, We really do appreciate you taking the time to leave us such a positive review, and we will make sure to share this with our team! We are glad that we were able to service your Expedition while we hope that you were having a wonderful day out on the course! ⛳ We look forward to seeing you next time!

July 15, 2026

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Employee Rating

Grinwald is straight honest. You get what you expect. In both sales and service every time. More

by MAY1976MEMPHIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Grinwald, Ralph Schmidt, John Foltz

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Jul 17, 2026

Grinwald Ford responded

Robert and Susan, Thank you so very much for your kind review! We appreciate your loyalty and are so grateful to have you as long-time customers! We are so happy that we were able to assist you this summer for not only service on your escapes, but help you find another fun vehicle.😎 We hope that you are both enjoying the black F150 and we look forward to seeing you next time!

July 13, 2026

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Employee Rating

I have always been happy with how they have handled our vehicles from parts to service. More

by OBRIENINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Grinwald, Ralph Schmidt, John Foltz, Denise Buske, Nina Joeckel

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Jul 13, 2026

Grinwald Ford responded

John and Jodi, Thank you for taking the time to leave us such a positive review! We look forward to sharing this will our team. We are happy that we were able to help fix the F150's concern, and we hope that you and your family have a great time camping this summer! 😎

July 02, 2026

Dealership Rating
Employee Rating

Always fast and efficient. Very reasonable prices. On time and every one very friendly and knowledgeable. I will always use and recommend Grinwald Ford. More

by USMCPGR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, John Foltz, Kyle Strauss, Denise Buske, Nina Joeckel, Lauri Kelleher

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Jul 08, 2026

Grinwald Ford responded

We can't thank you enough for your wonderful review and for being such a loyal customer! Your continued trust in us means the world! We look forward to serving you for many future visits ahead! 😊

June 19, 2026

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Employee Rating

It was good. It was pretty fast and will go back again. For other parts for my vehicle. More

by kalebkaulback98
Recommend Dealer
Yes

Other Employees Tagged: Rachel Smith

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Jun 23, 2026

Grinwald Ford responded

Kaleb, Thank you for sharing your positive review for our team! It is always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. We appreciate you giving us the chance to service you and we look forward to seeing you again!

June 18, 2026

Dealership Rating
Employee Rating

Took a very long time 1hr 30 min. The lady that gave me my keys and bill was talking to another coworker for 7-10 min in-front of me while I waited More

by Unrealflyer
Recommend Dealer
No

Other Employees Tagged: Rachel Smith

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Jul 30, 2026

Grinwald Ford responded

Thank you for your feedback. I am sorry that you were unhappy with your check out process. I will be talking with the office on this matter. Customer service is very important to us so your feedback is appreciated!

June 18, 2026

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Employee Rating

Prompt and professional. That's it. Professional and pleasant and prompt. Was thorough in assessment of car. More

by stoltenbergm
Recommend Dealer
Yes

Other Employees Tagged: Rachel Smith

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Jun 23, 2026

Grinwald Ford responded

Michael, Thank you so much for taking the time to leave us this 5-Star review! We are pleased to have been able to help you and your Escape in a time of need. We look forward to being your preferred choice for any other sales or service needs in the future. 😊

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