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Nina Joeckel
Nina Joeckel at Grinwald Ford

Nina Joeckel

Service Advisor

Grinwald Ford

101 Hwy 16 Frontage Rd
Watertown, WI 53094

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4.9
41 Reviews
4.9

41 Reviews

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41 Reviews of Nina Joeckel

April 07, 2026

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Employee Rating

The service department is so helpful and understanding! I would recommend Grinwald to anyone. Friendly More

by slbilgrien
Recommend Dealer
Yes

Other Employees Tagged: Nina Joeckel

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Apr 09, 2026

Grinwald Ford responded

Thank you so much for taking the time to share your rating with us! We are grateful and appreciate you allowing us to service your vehicle!

April 07, 2026

Dealership Rating
Employee Rating

Service department only fixed half of the problem and then when confronted service manager about it she started to give me excuses of why it probably still wasn't working. More

by jim.graf
Recommend Dealer
No

Other Employees Tagged: Nina Joeckel

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Apr 16, 2026

Grinwald Ford responded

Thank you for taking the time to give us your feedback and I am so sorry to see you were not satisfied with your experience here. I followed up with service on this concern and it sounds like this was a company vehicle with a tracking device connected. Please feel free to reach out to me directly on how we can make this right. Thank you! 920-261-1800 - Chelsea

April 04, 2026

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Employee Rating

Very friendly advisors and easy to understand! I would bring my vehicle back to Grinwald Ford for future visits More

by schuettlloyd98
Recommend Dealer
Yes

Other Employees Tagged: Nina Joeckel

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Apr 09, 2026

Grinwald Ford responded

We sincerely appreciate your business and are thankful for your feedback! Your satisfaction is what drives us and we look forward to welcoming you back for future visits.

March 14, 2026

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Employee Rating

SERVICE DEPT ROCKS! !!!!!!! THERE SHE WAS JUST WALKIN DOWN THE STREET SINGIN DOO WAH DIDDY DIDDY DUM DIDDY DOOO More

by johneske
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angel Oquendo, Lauri Kelleher

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Mar 18, 2026

Grinwald Ford responded

Hi John~ Wow, great review! We truly appreciate your loyalty and are grateful to have you as a long-time customer. Your feedback means a lot to us, and we are thrilled to know that we continue to meet your expectations! Thank you!! 😀

March 12, 2026

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Employee Rating

Personal is always courteous and helpful with our concerns and issues. They are always cheerful and friendly. More

by jay@jayredingtonglass.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, Angel Oquendo, Lauri Kelleher

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Mar 18, 2026

Grinwald Ford responded

Hi Jay~ We're so glad you enjoyed your visit! Our team takes pride in every service visit, and your feedback means a lot. Thank you!

March 02, 2026

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Employee Rating

my wife and I are always satisfied with the work Ford does on our vehicles....they always explain things to help a person understand in layman words.... More

by BlueLightning/18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, Angel Oquendo, Rachel Smith

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Mar 09, 2026

Grinwald Ford responded

We're so happy to hear our team could provide excellent service! Your satisfaction is our priority, and we are always here to help. 😀 Thank you!

February 23, 2026

Dealership Rating
Employee Rating

Ralph did a great job in providing an estimate of costs for a third set of new tires he arranged for installation. I had a flat tire and I also needed oil/filter maintenance. I have had my Ford Explorer se More

by BILLMARJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, Angel Oquendo

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Feb 25, 2026

Grinwald Ford responded

Hi William~ Thank you for taking the time to leave us a review highlighting our Quick Lane/Service teams! We truly appreciate your loyalty and are grateful to have you as a long-time customer. Thanks for being a part of the Grinwald community. 😀

February 10, 2026

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Employee Rating

Good service, help thoughtful. They are nowledgeable with their critique. They are always thoughtful and kind. More

by judykresnicka2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt , Those people not rated are those of whom I have not worked.me I did not work.

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Feb 11, 2026

Grinwald Ford responded

Hi Judy~ Thanks so much for the great review! We look forward to your next visit and can't wait to continue serving you! 😀

February 08, 2026

Dealership Rating
Employee Rating

Nina is always extremely pleasant, very professional and problem solving. I appreciate the communication and follow through from the service department. More

by SSPOERL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Strauss, Rachel Smith

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Feb 11, 2026

Grinwald Ford responded

Hi Steve~ Thank you for taking the time to leave a wonderful review highlighting Nina from our Service Team! Nina offers outstanding customer service and consistently goes above and beyond to ensure our customers have a positive experience, and your feedback is a great affirmation of her hard work. We appreciate your business and thanks again for your support!

January 30, 2026

Dealership Rating
Employee Rating

Nina was very helpful and knew what she was doing . ..Ford is always exceptional at all they do to help us customers....very hometown people to work with....service is great More

by BlueLightning/18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, Angel Oquendo, Rachel Smith

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Feb 04, 2026

Grinwald Ford responded

Good Afternoon~ Thank you so much for taking the time to leave us a review! Our service team works hard to ensure every customer feels welcomed and well taken care of, and we're glad it shows. Nina is a great asset to our team, and we are lucky to have her! Looking forward to seeing you next time. 😀

Feb 04, 2026

BlueLightning/18 responded

your welcome

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