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Layne Ciminel
Layne Ciminel at Spitzer Acura

Layne Ciminel | Page 47

Service Advisor

Spitzer Acura

3617 Washington Rd
McMurray, PA 15317

4.9
594 Reviews
4.9

594 Reviews

Write a Review

594 Reviews of Layne Ciminel

August 22, 2023

Dealership Rating
Employee Rating

They’re always on top of things at Spitzer Acura. Much appreciated for everything you do. More

by KYLEKTMCGEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Knowlson , John Layman

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Aug 23, 2023

Spitzer Acura responded

Thank you so much for your kind words, Kyle, and for taking the time to leave us this wonderful feedback!

August 19, 2023

Dealership Rating
Employee Rating

I am always treated well here: the service is top-notch and everyone is a professional. More

by CMS339VGDMCM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Knowlson , Luke.

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Aug 19, 2023

Spitzer Acura responded

Thanks for sharing about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

August 18, 2023

Dealership Rating
Employee Rating

Very straightforward to deal with. Everything said was true and the outcome was great for us. More

by GarroneJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Capozoli

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Aug 19, 2023

Spitzer Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 16, 2023

Dealership Rating
Employee Rating

Everyone at the dealership asks as how you are and if you need any help. Jeremy Benson is great to work with the latest lease and prior. He goes the extra mile in going over changes in new car plus making More

by willyt1942
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Benson, Ryan Capozoli, Lynn Osborn , Chris Griesmer, Scott Guy

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Aug 17, 2023

Spitzer Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your compliments with Jeremy and our team, and we look forward to working with you again.

August 16, 2023

Dealership Rating
Employee Rating

The service dept was great. especially John, that guy is amazing. He really knows what he is talking about and should get a raise!! More

by JLAYMAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Knowlson , Adam Drakulic, John Layman, Matt Popovich

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Aug 17, 2023

Spitzer Acura responded

Thank you for your review and kind words for John and the team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Acura.

August 15, 2023

Dealership Rating
Employee Rating

I had my car picked up for yearly inspection, emissions etc. They were very helpful. More

by laxmommy58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 15, 2023

Spitzer Acura responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 14, 2023

Dealership Rating
Employee Rating

I had a great service visit and am always pleased and surprised with the vacuum on top of the wash. Thank you! More

by SHEREELONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 14, 2023

Spitzer Acura responded

Thanks for sharing about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

August 12, 2023

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Employee Rating

Scheduled on short notice but we’re able to accommodate me. Everything done and on time. Was able to apply my coupons even though I forget them at drop off. More

by SPHMEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 14, 2023

Spitzer Acura responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Acura to be a positive one. Please don't hesitate to reach out if you need anything else.

August 12, 2023

Dealership Rating
Employee Rating

Always polite, always friendly. I really like the service I receive when dealing with Spitzer. I will consider buying another vehicle with them again. More

by mdmg1164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 12, 2023

Spitzer Acura responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Acura, we look forward to having you as one of our valued customers for many more years to come!

August 10, 2023

Dealership Rating
Employee Rating

Will not return 175. 00 for oil change and inspection is outrages will not recommend to friends. More

by rcec25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Aug 14, 2023

Spitzer Acura responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Aug 14, 2023

rcec25 responded

The service was fine; the price was ridiculous. A routine oil change on a car less than 2 years old with less than 4000 miles (the oil has only been changed once per year) should not cost what was charged. I don’t think that there is anything you could say or do that would resolve this situation or change my opinion of your dealership.

Aug 14, 2023

rcec25 responded

Received phone call and was told I am not welcome anymore at dealership.

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