Lazaro Varas | Page 8

Honest Review: To start, when dealing with the dealership, make sure to record your conversations because what the advisor says can often change. The first time I brought in my Ram 1500, it was fo dealership, make sure to record your conversations because what the advisor says can often change. The first time I brought in my Ram 1500, it was for a radio screen issue. The truck was in the shop for nearly 12 days. The second time, it was for a sensor problem, but they discovered an issue with the front differential on the passenger side that I wasn’t aware of and replaced it without consulting me. On the third visit, I had an issue with a door sensor that was causing the truck to lock up while driving. Additionally, I reported a problem with the front parking sensor activating on its own. They claimed to have fixed it, but I still have the same issue today. I brought the truck in again for the front differential repair. The boot covering the joint was leaking grease, which was also covering the rim. They repaired it, but as a dealership, they should have known that replacing a steering component requires a realignment. I had to return to the dealership and insist on an alignment, presenting evidence from another dealership showing it was needed. They initially said it wasn’t necessary but eventually agreed with me. Then, I took the vehicle in for vibrations and mentioned that the air damper wasn’t functioning. The employee initially said it was a recall issue and would be fixed under warranty. Later, he contradicted himself, saying it wasn’t a recall and I would have to pay a co-pay. They had performed a special balancing to address the vibrations, which didn’t work. Each time I’ve brought the vehicle in, it’s returned covered in mud inside, as if they were using my Ram as a truck for their personal use. I even found cigarette ash inside, though I don’t smoke. I finally had the engine-seal repair done, and I was satisfied with that work. However, when I contacted Uconnect about a software update for the radio system, I was told to take the Ram to the dealership. The mechanic, who I’m certain didn’t check the software version, attempted to install the latest update and ended up installing an incorrect version. The radio screen wouldn’t turn on afterward. The vehicle stayed in the shop for a week, despite being told it would take three days. I was without the truck for 16 days. When I spoke to the manager, he acknowledged the issue, but I ended up having to pay for the damaged unit. Additionally, they left the truck filthy inside, and there’s now a warning in the history stating I’m a problematic customer for complaining and trying to take advantage of the warranty. First, it’s not my fault that the work is often done poorly. Second, the quality of the Ram vehicle itself is questionable given the problems encountered with just 50,000 miles and five years of use. As I told the service manager, it’s like bringing in a vehicle for an oil change and the mechanic failing to tighten the bolt properly, leading to engine damage. Who is responsible—the mechanic for their poor service or me for trusting in the quality of their work? It seems that their credibility is lacking, and frankly, I wouldn’t want to do any more business with them due to their lack of values. More

by daribarat Verified Customer Verified Customer

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These guys go above and beyond every time! They never disappoint, providing undivided attention and great service. Love the coffee machine too lol They never disappoint, providing undivided attention and great service. Love the coffee machine too lol More

by MARYCORREA305 Verified Customer Verified Customer

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Previously submitted an excellent rating for kDJC. Good job fixing my grand Cherokee. Lazero Paula and Service manager are excellent to work with. They have a lot of cars and trucks each day and han Good job fixing my grand Cherokee. Lazero Paula and Service manager are excellent to work with. They have a lot of cars and trucks each day and handle it with good attitude and always keep their cool. More

by baypilot Verified Customer Verified Customer

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Super happy with the service, definitely a place to come back, Good and fast service. back, Good and fast service. More

by jcarofv Verified Customer Verified Customer

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Tremenda atención y rapidez para resolver el problema enseguida me facilitaron un loaner hasta que se resolvió el problema enseguida me facilitaron un loaner hasta que se resolvió el problema More

by hectormederosa Verified Customer Verified Customer

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I came in. He took the truck and resolve the car updated the ABS system with the technician and return it to me within 45 minute window totally satisfied. He took the truck and resolve the car updated the ABS system with the technician and return it to me within 45 minute window totally satisfied. More

by Ariel Concepcion Verified Customer Verified Customer

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Excellent job & service . Everything was done, and received my car just in time as promised. Everything was done, and received my car just in time as promised. More

by YESENIACH16 Verified Customer Verified Customer

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I recently had the pleasure of bringing my car to the Kendall Dodge Chrysler Jeep Ram for maintenance, and I am thoroughly impressed with the quality of service I received. From the moment I arrived, I w Kendall Dodge Chrysler Jeep Ram for maintenance, and I am thoroughly impressed with the quality of service I received. From the moment I arrived, I was greeted warmly by the staff, who were professional and genuinely friendly. The atmosphere of the dealership was welcoming, and I immediately felt at ease knowing my car would be in good hands. The facility was immaculate, with a clean and comfortable waiting area, making the experience even more pleasant. I appreciated the transparency in their operations; they provided a detailed explanation of the services my car needed and ensured I was comfortable with the process before proceeding. A special shout-out to Lazaro Varas, who handled my service appointment. He went above and beyond to ensure my experience was smooth and hassle-free. Lazaro took the time to explain what would be done to my vehicle, provided an accurate estimate, and even gave me some helpful maintenance tips to keep my car running smoothly between visits. It’s clear that he is knowledgeable and passionate about his work, which made a big difference in my overall experience. What stood out the most to me was Lazaro and the team's thoroughness and attention to detail. They performed the required maintenance quickly and efficiently, conducted a comprehensive inspection, and identified a few minor issues that could be addressed before they became major problems. This proactive approach saved me time and money in the long run, and I’m grateful for their diligence. Overall, my experience with Kendall Dodge Chrysler Jeep Ram was outstanding, and I highly recommend them to anyone looking for quality car maintenance services. Thank you, Lazaro and the entire team, for your exceptional service and dedication to customer satisfaction. I will definitely be returning for all my future car maintenance needs! More

by raulgperez Verified Customer Verified Customer

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Buena atención al cliente , buen servicio , llama cuando ya está listo el vesícula , muy contento ya está listo el vesícula , muy contento More

by YUSIEL.YC Verified Customer Verified Customer

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I am still waiting for diagnostics on my truck to completed. Technician has not been able to diagnose the problem with the truck. completed. Technician has not been able to diagnose the problem with the truck. More

by ROSIRVEN Verified Customer Verified Customer

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