Lazaro Varas | Page 9

I am still waiting for diagnostics on my truck to completed. Technician has not been able to diagnose the problem with the truck. completed. Technician has not been able to diagnose the problem with the truck. More

by ROSIRVEN Verified Customer Verified Customer

Print

Great experience , was professional and very helpful,I recommended 100% , definitely I come back with my family recommended 100% , definitely I come back with my family More

by mcespedes1615 Verified Customer Verified Customer

Print

Customer service could be better, but in this case Lázaro and Christian helped me by resolving the situation with my car in a professional manner. and Christian helped me by resolving the situation with my car in a professional manner. More

by Claupepe Verified Customer Verified Customer

Print

Good morning nice attention good personal and great show room. Very welcoming place to service your car room. Very welcoming place to service your car More

by SUCCAR73 Verified Customer Verified Customer

Print

Kendall Dodge Chrysler Jeep Ram is the best dealer I know! The sales and service team are great, very knowledgeable and pleasant to deal with know! The sales and service team are great, very knowledgeable and pleasant to deal with More

by Eloturandot12 Verified Customer Verified Customer

Print

Efficient and reliable. Service Representative very polite and friendly. Service was done quickly and with quality Service Representative very polite and friendly. Service was done quickly and with quality More

by angeljacomino Verified Customer Verified Customer

Print

Lazaro is the reason why I will definitely come back. He went above and beyond from beginning to end. Explained everything to detail and very professional. Great customer service. Very attentive. Definit He went above and beyond from beginning to end. Explained everything to detail and very professional. Great customer service. Very attentive. Definitely will come back and recommend to anyone. Thank you. Also the driver that picked Me up from home was excellent, very attentive. More

by herrerasfamily Verified Customer Verified Customer

Print

I went to Kendall Jeep on 5/30/24 to ask about the transfer case switch in my Jeep. The knob was cracking, and my factory warranty was about to expire. After going around my vehicle with the service m transfer case switch in my Jeep. The knob was cracking, and my factory warranty was about to expire. After going around my vehicle with the service manager and assistant service manager, we agreed to replace the following: transfer case switch, dashboard, passenger a-pillar, rear passenger door panel, and roof rails. 6/6 I received a text stating my Jeep was done and that the door panel was expected on 6/17. This date came and went with no update. On 6/25 I texted to see if there was any news on my vehicle. I was told they were dealing with a cyber-attack. He said he hoped to have better news for me on 6/28. This date passed without any communication. 7/3 I was told they expected to have my Jeep ready on 7/8 or 7/9. I received a phone call on 7/9 that the wrong color door panel was ordered, and it would be another month for the new one. He said I could come in and pick up my Jeep. When I arrived to pick up my Jeep, I was told they lost my key fob. After 5-10 minutes, I was told that I had to come back because they couldn’t find it and had to program a new fob. Upon picking up my car, I realized the main issue with the transfer case switch was not resolved. After further inspection, I discovered the following interior issues: knob was still cracked, passenger a-pillar was not listed on repair order, trim would not click into place near shifter, nicks in shifter trim, scratch/nick on my dash cam screen which now is not recording properly, part of the interior of my glove box was melted, and my $16 air freshener was gone. The next day on 7/11 I spoke to the service director. He agreed to replace the damaged parts. On 7/13 I took my car to a self-service car wash to hand wash it and discovered extensive damage my car had endured at the dealership including: scratches covering hood, gouges along the front driver side, driver-side sensor dislodged, gouges on the hitch cover, and a wheel weight rusted on the cowl. More

by KaylaK Verified Customer Verified Customer

Print

Great service at this dealership. They keep their word on how long the service would take They keep their word on how long the service would take More

by diane98 Verified Customer Verified Customer

Print

Perfect just excellent job Lazaro was super helpful and keep me update about the repair thank you keep me update about the repair thank you More

by Juliochernandez Verified Customer Verified Customer

Print