Lee Hall
Lee Hall at Shottenkirk Chrysler Dodge Jeep Ram Prosper
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Lee Hall | Page 2

Service Advisor

Shottenkirk Chrysler Dodge Jeep Ram Prosper

2550 W University Dr
Prosper, TX 75078

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4.6
26 Reviews
4.6

26 Reviews

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26 Reviews of Lee Hall

March 15, 2024

Dealership Rating
Employee Rating

I had to pay for a rental car and the work was never completed on my jeep in the time frame promised, which was a waste of time and money. I know it is not my service advisors fault, he has been working More

by Jessica
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Mar 18, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Jessica thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Chrysler Dodge Jeep Ram Prosper

March 13, 2024

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Employee Rating

I got a diagnostic done. I opted to get my service elsewhere. My service representative once I opted out of service never contacted me back again. I told him the days I’d be More

by prob
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Mar 14, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

March 11, 2024

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Employee Rating

Service was handled professionally and promptly. Lee was a pleasure to partner with. Parts prices were a bit high, but to be expected at the dealer. More

by stuart.roch
Recommend Dealer
Yes
Mar 12, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

stuart, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

March 07, 2024

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Employee Rating

Great service over all. Had my oil changed and tire rotations as well. Also just wanted to check and see numbers if I was to trade my truck, sales rep was very helpful. More

by Edson Hernandez
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Mar 08, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Edson, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

March 03, 2024

Dealership Rating
Employee Rating

Lee Hall kept me updated on my repairs, he also got my repairs done in a timely manner that was promised. Thank you Lee for the great service and communication. More

by smith122
Service Price Transparency
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Recommend Dealer
Yes
Mar 03, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

smith, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

March 03, 2024

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Employee Rating

Absolutely a fantastic experience. Lee Hall will have me Peace of Mind that the job would be done right the first time. He was right. I think the problem has been solved. Thank you. More

by Hillis Davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hillis, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

March 02, 2024

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Employee Rating

Good experience, Joseph and LaVaghn were great to work with. Made the process easy and satisfying. More

by sponce808
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: LaVaughn and Joseph

Mar 03, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Prosper!

February 26, 2024

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Employee Rating

Great and friendly service; I appreciate all of the help! Service rep was very responsive and kept me in the loop the entire time. More

by Uriah
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brice Phillips

Feb 27, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Uriah, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 25, 2024

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Employee Rating

Great service! Friendly staff! Great coffee! There were multiple problems that were found after a normal oil change. Everything was corrected in a timely manner. More

by jasonmatthewwright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 26, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

jason, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 25, 2024

Dealership Rating
Employee Rating

Quick, professional and courteous! Delivered sooner than estimated complicate. Big job = big cost but seemed competitive with other resources. More

by Aviatorblu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordyn Runte

Feb 26, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

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