Lenny Bashford | Page 4

Started out as terrible customer service by phone trying to schedule an appointment for following week and service rep taking appointments hung up on me. After several calls Lenny called me back and apologi to schedule an appointment for following week and service rep taking appointments hung up on me. After several calls Lenny called me back and apologiized. for the rude customer service via phone and set me up with Steve in the service department and again due their customer service concern I will continue to bring my vehicle in for service. Thank you both! More

by BILLYJ1046 Verified Customer Verified Customer

Report | Print

Eric in service is the best. He is smart. No nonsense tells it like it is. He is smart. No nonsense tells it like it is. More

by COASTAL.PROPERTY.CONCEPTS Verified Customer Verified Customer

Report | Print

Amazing experience with top notch service. The team is straight forward and thoughtful. I'm looking forward to getting many more vehicles from Wayne Akers Ford. The team is straight forward and thoughtful. I'm looking forward to getting many more vehicles from Wayne Akers Ford. More

by Bronco Club Guy Verified Customer Verified Customer

Report | Print

Great place for vehicle maintenance! Also, Ben and Gio are wonderful service reps. Would definitely recommend to friends and family Also, Ben and Gio are wonderful service reps. Would definitely recommend to friends and family More

by DCARRERA2 Verified Customer Verified Customer

Report | Print

From making the appointment to the service all upsetting. After multiple attempts to get in touch with them I was finally able to schedule the appointment. It was the first appointment of the day, and when d After multiple attempts to get in touch with them I was finally able to schedule the appointment. It was the first appointment of the day, and when dropping off my car I was informed they couldn't preform the recall that day. Then when they were able to get to my car I was informed I would have to pay out of pocket for the recall and they needed to know if I still wanted the service before they started. The price very inflated so I informed them I didn’t want anything to be done I will just pick it up. When picking it up they wanted me to pay for a diagnostic after I told them not to do anything. Had to speak with a manger to get my car back. The manager I spoke with was very professional and very good at his job. The cashier was very nice and professional. However the service representative I was dealing with the whole time was very upsetting to deal with. Would not recommend this dealer to anyone. More

by Ford owner Verified Customer Verified Customer

Report | Print

WAYNE AKERS FORD HAS ALWAYS TREATED ME LIKE FAMILY. EACH VISIT IS SPECIAL. I HAVE PURCHASED 7 VEHICLES AT WAYNE AKERS SINCE 2008. EACH VISIT IS SPECIAL. I HAVE PURCHASED 7 VEHICLES AT WAYNE AKERS SINCE 2008. More

by BILL GOSS Verified Customer Verified Customer

Report | Print

The customer service was the worst! I called several times left voicemails with a return phone number to get a hold of me yet as well as an email never received any call back. I finally I called several times left voicemails with a return phone number to get a hold of me yet as well as an email never received any call back. I finally drove up there to see why nobody turning my phone calls as well as emailing me. They already started to work on the car when I only drop it off for a diagnostic. Then one of the managers was so rude and got in my face I finally defended myself and I got in trouble for the incident and trespassed. none of the cameras work on the property whatsoever so I wasn’t able to validate or defend my case. Do not go here! They are horrible!!! More

by johnm4418 Verified Customer Verified Customer

Report | Print

I would recommend this dealership service department. The service director, mr Lenny Bashfrod provided excellent customer service The service director, mr Lenny Bashfrod provided excellent customer service More

by renesexton Verified Customer Verified Customer

Report | Print

When FORD motor company left me high and dry with a recall, the guys at Wayne Ackers really added to their already loaded day to try to help me. FORD stayed MIA. But Wayne Ackers team was incredibly k recall, the guys at Wayne Ackers really added to their already loaded day to try to help me. FORD stayed MIA. But Wayne Ackers team was incredibly kind and helped me for 3 weeks I’m an effort to get the recall repair approved. Amazing team, thank you Eric and Lenny, and the amazing ray of serious sunshine at the cashier desk. Thank you for still understanding customer service! More

by BENOITCHRISSY Verified Customer Verified Customer

Report | Print

From Steve the Salesmen to Hector the Sales Manager to Orlando the Finance Manager to Lenny the Service Manager. This dealership has my business from this day forward. The INTEGRITY is outstanding! Orlando the Finance Manager to Lenny the Service Manager. This dealership has my business from this day forward. The INTEGRITY is outstanding! More

by ASUCCESS Verified Customer Verified Customer

Report | Print