Lenny Thomas | Page 12

Maintenance Great price, friendly and timely service Reliable service technicians Wouldn’t bring my car anywhere else Great location Exceptional dealership Great price, friendly and timely service Reliable service technicians Wouldn’t bring my car anywhere else Great location Exceptional dealership great location Great friendly staff More

by SANDRABRISTER1 Verified Customer Verified Customer

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Tundra A/C diagnosis This dealership service department is awesome - wouldn’t have my Toyota vehicles serviced anywhere else. Special thanks to Service Manager Danny Wagu This dealership service department is awesome - wouldn’t have my Toyota vehicles serviced anywhere else. Special thanks to Service Manager Danny Waguespack, Shelia LeBlanc and Lenny the Mechanic Foreman for being attentive to my A/C diagnostic needs More

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Old Prius Old 2004 Prius needed the main hybrid battery replaced and other repair and maintenance work. Erick did a great job of prioritizing the work by urgen Old 2004 Prius needed the main hybrid battery replaced and other repair and maintenance work. Erick did a great job of prioritizing the work by urgency for my budget. More

by HUGGSTER1 Verified Customer Verified Customer

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Friendly service Always a pleasure dealing with Harold LeBlanc. Very professional and accommodating. Thank you for a great experience. I have my Toyota’s serviced here Always a pleasure dealing with Harold LeBlanc. Very professional and accommodating. Thank you for a great experience. I have my Toyota’s serviced here all the time. More

by VICKIMIC10 Verified Customer Verified Customer

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Perhaps you all were having an off day Usually you guys are great. However, this was not one of those times. I brought my car in for an oil change and cabin filter change in December, rig Usually you guys are great. However, this was not one of those times. I brought my car in for an oil change and cabin filter change in December, right before the holidays. On my way home I noticed something was wrong with the glove compartment and it would not close. Had to bring the car back a couple of weeks later, turns out during the replacement of the cabin filter, the compartment was damaged. Unfortunately, it could not be fixed that day and a part had to be ordered. Couple of weeks went by and no call regarding the part. Finally, my husband called and part was ready and we were told we could come by and they would fix it. My husband woke up early on a Saturday morning, drove to the dealership, only to be told that they could not do it that day. He was asked to come back on Tuesday morning and it should only take an hour. As it turns out, it took longer than an hour to the point that he almost had to ask for a rental car so he could attend an already scheduled appointment for that day. Again, you guys are usually great, I have been bringing my cars to you for over 14 years and have purchased this car from you last year. However, a simple oil and cabin filter change led to added inconvenience to myself and my husband, 3 extra visits to the dealership and over 4 hours of our time. I gave 2 overall stars because the employees were nice, but other than that, service fell short. I gave 2 stars for quality of work, since if the cabin filter change would have been done correctly in the beginning, none of this would have be necessary. This survey forces me to select employees that we dealt with. I selected all of the employee's that are listed in the service section. If you were not involved in the case, my apologies to you. And again, we do not have any issues with the individuals, everyone is nice and tries to be helpful. I just think from start to finish, our car issues were dropped through the cracks. I sincerely feel that if we would not have called to see if the part was in, I would still be driving around with an open glove compartment....poor follow up. More

by HALEY50 Verified Customer Verified Customer

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Great Service MR Lenny and Mr Eric have been helping me some some horrible front end noise. Never once have I felt like I was an inconvenience to them. They are goi MR Lenny and Mr Eric have been helping me some some horrible front end noise. Never once have I felt like I was an inconvenience to them. They are going the extra mile for me. Will always bring my cars to them. Thanks for the help. More

by STEADYSPININ Verified Customer Verified Customer

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