Leo Estrada | Page 23

Salespersons were very professional and friendly. Very clean and comfortable environment. Car buying experience was pleasant and not overwhelming. Salesperson was very knowledgeable and patient. clean and comfortable environment. Car buying experience was pleasant and not overwhelming. Salesperson was very knowledgeable and patient. More

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Easy transaction - very professional I bought 2020 Dodge Easy transaction - very professional I bought 2020 Dodge Ram Laramie Longhorn with Southwest pkg so beautiful. FARIS wants to sell you what you wa Easy transaction - very professional I bought 2020 Dodge Ram Laramie Longhorn with Southwest pkg so beautiful. FARIS wants to sell you what you want. Not pushy or talk you into something you don't want. More

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John was great we went in there a few months ago looking at a wrangler out of the price range we wanted. Called us today as soon as one came in. Test drive and left with a Jeep Wrangler today. Nice and at a wrangler out of the price range we wanted. Called us today as soon as one came in. Test drive and left with a Jeep Wrangler today. Nice and easy. Very happy he kept us in mind !!! More

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Hi Tony Thomas!This is Jackqueline, I would like to Hi Tony Thomas! This is Jackqueline, I would like to thank you and Southoak Jeep Dodge Chrysler Ram for such a great customer service experience on S Hi Tony Thomas! This is Jackqueline, I would like to thank you and Southoak Jeep Dodge Chrysler Ram for such a great customer service experience on Saturday when I purchased my new 2019 Dodge Journey crossover, everyone was so nice, respectable and professional, the atmosphere was very peaceful. Each step in the process frovery organized. I pray that therem the beginning to the end was are more days were more customers will experience the same great experience that I did at Southoak Jeep Dodge Chrysler Ram. Jackqueline Thomas-ellis More

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Pleasant experience Very little pressure applied for anything. Good listeners and took time to explain things. Went there in first place due to internet research on price Very little pressure applied for anything. Good listeners and took time to explain things. Went there in first place due to internet research on prices. Vehicles advertised were readily available. Clarence very nice and helpful. More

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Outstanding experience !!!! We just took delivery of our 2020 Durango GT Blacktop within the last few days, and couldn't be happier. After several months of research and comparin We just took delivery of our 2020 Durango GT Blacktop within the last few days, and couldn't be happier. After several months of research and comparing between the Durango, Explorer and Pathfinder, we made our decision to purchase a Durango. Although there are a few local Dodge dealers with in 5 minutes of my house, a referral led us to SouthOak Dodge in Matteson, Illinois which is about 30 minutes farther. I reached out to one the Managers, Ray by text, explained who I was, who referred me and what I was looking for. Within 3 minutes Ray responded and we setup a time to meet the next day to look at the Durango I was eyeballing. When I arrived and met Ray for the first time, it didn't feel like we were strangers, rather old friends. His outgoing personality made me feel right at home, not like this was a business deal. Ray then introduced me to Randy Cowley, the Salesman who would be showing me the Durango and my go to guy for the rest of the deal. Much the same as Ray, Randy and I made some small talk and I again felt welcomed as an old friend. The weather that day was nasty. Randy had the Durango pulled in to a warm bay and cleaned like it was on the showroom. Randy showed me the in's and outs of the Durango and then we went on a test drive. As we drove around we continued to make small talk, but really felt like we had known each other for a long time. Randy was friendly, welcoming, easy to talk to and simply had a positive attitude. During the test drive we talked about each others families while Randy continued to show me the features of the Durango. After the test drive was the part everyone dislikes, the money part. My situation was a bit different, I had no trade and my financing was already set thru my Credit Union. All I needed was a number both sides could agree upon and that did not take long at all. The original number I had in mind was different than the dealerships original number, but not by much. After a few minutes of going back and forth, we settled on a number that both sides agreed with. The time I walked into the dealership, took the test drive and settled on a number was 30-35 minutes. I knew what I wanted, SouthOak Dodge had the Durango and the staff to make this happen, quickly, affordably and without any complications. There was no pushing to buy extra this or that, nor get financing thru the dealership rather than my Credit Union. I never once felt like a stranger or pressured into something I did not want. Once the financial part was done I returned with my wife and Ray and Randy continued to be warm and welcoming. Although Randy had walked me thru the Durango earlier, he showed my wife the Durango and its feature again. Randy was thorough, knowledgeable, polite and treated my wife like she was a long ago friend as well. Randy and Ray not only know their vehicles, but they know how to treat people with dignity and respect, not as though this is merely a business arrangement. It's been 4 days since we drove the Durango home and have heard from Randy twice asking if we had had any questions, or needed anything, as well as a follow up email from Ray. In a 5 star world, this is a 10 star dealership. They not only worked with us to get us what we wanted at a price we were comfortable with, but made us feel as though we were family. No doubt we will be going back to SouthOak Dodge to buy our next vehicle, but will be calling Randy and Ray to make that happen. More

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Love South Oak Dodge! The customer service is amazing. Jessica was very friendly and informative. The staff here is not over bearing like in most dealerships. They answer all of your questions and give yo Jessica was very friendly and informative. The staff here is not over bearing like in most dealerships. They answer all of your questions and give you space to think and decide. I’m am very satisfied with my purchase. More

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I have been buying cars for years from south oak...first time buying from JOHN LIPE VERY PROFESSIONAL..WE WILL SEE YOU AGAIN JOHN LIPE,THANK YOU,AND THANK YOU SOUTH OAK DODGE CHRYSLER JEEP!!! time buying from JOHN LIPE VERY PROFESSIONAL..WE WILL SEE YOU AGAIN JOHN LIPE,THANK YOU,AND THANK YOU SOUTH OAK DODGE CHRYSLER JEEP!!! More

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The service I received was amazing. The staff was very friendly and attentive. All the information that I requested was accurate. I love my new Car! friendly and attentive. All the information that I requested was accurate. I love my new Car! More

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Mr. Buchanan, is truly a blessing, very understanding as well as easy to talk to. I am well pleased with the results. Thank you for assisting me with my new ride. well as easy to talk to. I am well pleased with the results. Thank you for assisting me with my new ride. More

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