Leo Menuzzo | Page 2

Don’t be fooled by the ad on their website which clearly states "By shopping with us, you'll have a positive, honest experience with no hidden dealer fees, dealer administration fees, dealer prep fees or an states "By shopping with us, you'll have a positive, honest experience with no hidden dealer fees, dealer administration fees, dealer prep fees or any other surprises.” Before going to the dealership, I called and asked the salesperson about a pre-owned vehicle and what additional fees were charged. I was told that there was only a $175 document fee and so I went down to purchase it from the same salesperson I spoke with originally and agreed on a final price, which was exactly their original asking price. I was then told I needed to meet with the finance manager which I assumed I was meeting to pay to complete the transaction. The finance manager then told me that the final price would be an additional $1995 which on the pre-owned vehicle was an almost 14% increase! Naturally, I asked why the price went up and was told… wait for it… that they were a dealer prep fee, as well as another fee. I asked that they do something about these hidden fees which were not originally disclosed, neither when I called, nor after the salesperson and I agreed to a final price. The finance manager left and came back and said there was nothing they could do about the fees and get this… then told me the car was sold! Clearly they were either trying to force me into agreeing to the fees and or just wanted to get rid of me because the car is still advertised as for sale on their website and other car sites, and entire week later after my “interaction” with them! So much for “positive, honest experience with no hidden dealer fees”. I assumed that because this was a luxury car dealer that I would not have to deal with these types of shady practices… Buyer beware! More

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The service department is great, I’ve leased many cars at this dealer, and never had a problem. this dealer, and never had a problem. More

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All of the Biener staff are truly exceptional. All are professional yet extremely personable and always go the extra distance to assure customer satisfaction! All are professional yet extremely personable and always go the extra distance to assure customer satisfaction! More

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The best. Absolutely terrific. This dealership is trustworthy, reliable, fair, and reasonable. We live in New Jersey and drove all the way out to Biener Audi t Absolutely terrific. This dealership is trustworthy, reliable, fair, and reasonable. We live in New Jersey and drove all the way out to Biener Audi to make a purchase, as they have the best selection, prices, and customer service. It was our daughter's first car, and we wanted it to be a positive experience for everyone. It was. Buying a car can be a stressful experience, but Biener Audi gives you peace of mind that you will be well taken care of. The customer service doesn't end when you drive off the lot - they will continue to take care of you for the long run. Shout out to Leo and the crew for all their help! More

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Service was great. Got me in and out quickly. I have been using Biener for 10 plus years and the do not disapoint. Got me in and out quickly. I have been using Biener for 10 plus years and the do not disapoint. More

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Professional, attentive, thorough and clean shop. My first time as a Audi owner, great experience, will recommend! My first time as a Audi owner, great experience, will recommend! More

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Nothing but scam artists. Horrible customer service. Never return calls. Have not held up their promises at all. It's so amazing this company is still in business. With al Horrible customer service. Never return calls. Have not held up their promises at all. It's so amazing this company is still in business. With all the reputable car dealerships around, why take chances with your money and these lifeless con artists. More

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I’ve owned Audis since 2011 and currently own two, an A4 and a Q3. Pure driving pleasure. I’ve known Jeremy de Jesus since 2012. I love my Audis for 2 reasons. They are simply great automobiles. In every se and a Q3. Pure driving pleasure. I’ve known Jeremy de Jesus since 2012. I love my Audis for 2 reasons. They are simply great automobiles. In every sense and in no small part due to Jeremy de Jesus. He’s more than a service consultant. He’s a brother. He understands my passion for Audis and has always provided flawless service and advice. One of my homes is 300 miles up North. Biener is the ONLY service facility I have ever or will ever use. Because of Jeremy de Jesus. He has his customer’s interests at heart. I guess I’m just lucky. So is Biener Audi Great Neck! More

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Amazing customer service and attention to detail; representatives always follow up and help assess everything my car needs or may need soon in the future. representatives always follow up and help assess everything my car needs or may need soon in the future. More

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The best buying experience as usual. They make things very easy. During these tough times. very easy. During these tough times. More

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