Leon Travis | Page 10

Excellent experience I live 377 miles from this dealership and chose them over all the local ones because of Leon Travis and getting the specific vehicle I wanted. He pick I live 377 miles from this dealership and chose them over all the local ones because of Leon Travis and getting the specific vehicle I wanted. He picked me up at the airport and took me to pick up the vehicle that we negotiated the week before. The finance person, of course, tried his best to get "more", but the price was set and honored. I was also impressed by Leon's follow up...even after the deal was done and everyone was paid. I appreciate him standing out. More

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Bought a jeep grand cherokee They were ver pleasant and patient. Gave me a great deal on a new car. The sales person, Leon Travis was very kind and was the reason for getting me t They were ver pleasant and patient. Gave me a great deal on a new car. The sales person, Leon Travis was very kind and was the reason for getting me the great price. More

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Smooth, well-organized buying experience Very knowledgeable staff. Purchasing process was well organized and clearly explained. Paperwork wasn't excessive. Flexible on deposit arrangements. T Very knowledgeable staff. Purchasing process was well organized and clearly explained. Paperwork wasn't excessive. Flexible on deposit arrangements. Trade-in values on two existing vehicles were somewhat low, and required negotiation. Operation of new vehicle was explained thoroughly. More

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Pleasant experience all the way! The sales consultant, Leon Travis, listened to our "want list" and matched us with the right vehicle. He was extremely helpful during the whole proces The sales consultant, Leon Travis, listened to our "want list" and matched us with the right vehicle. He was extremely helpful during the whole process! We'll make sure to recommend him to family and friends. We're very happy with our new Jeep! More

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Worst experience ever This place is miserable. Salesman Leon Travis lied and tried to get out of the locked in internet price. He also catered to a potential new customer This place is miserable. Salesman Leon Travis lied and tried to get out of the locked in internet price. He also catered to a potential new customer, and made me wait over 4 hours, when he knew I was buying a new car. Leon promised me 3 free oil changes . . . when I brought the car in for warrenty service, I was charged $63 for an oil change. When I asked Leon about this, he was too busy. I finally got the surly sales manager to negate the charges, but he was extremely unpleasant and angry. Criswell keptmy new car for over a week to fix electronic issues. I had to wait close to 4 hours to get a loaner. The Jeep is a nice product . . . such a shame to have to deal with a dealorship such as this!! More

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Spectalur Customer Service and Sales!!! I went to this dealership because of hearing of the great customer service they exemplify. I had totaled my vehicle and I needed to get in another on I went to this dealership because of hearing of the great customer service they exemplify. I had totaled my vehicle and I needed to get in another one fast. Because of previous bad customer service at other dealerships, I came in there very hesitant, waiting to be pushed and haggled. Leon Travis assured me that would not be the case at Criswell. He was right! Leon worked diligently with me throughout the whole process. He was very professional and he listened. Mr. Travis is the definition of Spectacular Customer Service! I am very happy with my new Dodge Dart. Thank you! That didn't hurt one bit!!! More

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The Professionals of Sales and Customer Service I went back to see Mr. Leon Travis after he helped my mother become a Jeep owner so that I could become a Jeep owner myself. He is a true professiona I went back to see Mr. Leon Travis after he helped my mother become a Jeep owner so that I could become a Jeep owner myself. He is a true professional of the industry. He helped me get a fair trade in of my old car. He was able to get me exactly what I wanted at a great deal. The financing and paper work did not take long either. He and his team were able to answer all of my questions so that I did not leave with any doubts. I strongly recommend stopping in to see him before heading anywhere else. More

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Leon is Awesome! I am a detail oriented person who likes to know exactly what I am getting. If I end up being disappointed with a purchase, I blame only myself. My I am a detail oriented person who likes to know exactly what I am getting. If I end up being disappointed with a purchase, I blame only myself. My car buying process goes like this: Step 1 - I ask "The Google" lots of questions and read a lot of websites, reviews, blogs, etc. Step 2 - I ask the sales rep a lot of questions Step 3 - I request quotes via email from a lot of dealers Step 4 - Based on the information I collect in Steps 1, 2, and 3 ... I narrow down my wish list ... and go back to step 1. i.e. Rinse and Repeat until done! By the end of the process, I make absolutely sure I am comparing apples and apples. I request the identical quote from every dealer via email. My process can drive sales reps and their managers CRAZY. Several have blown me off after just a few interactions. They stop answering the mail! Or better yet, I get the "if you want a quote, you will have to come into the dealership and talk to my manager" ... Like YEAH, RIGHT! I'm going to just jump in my car and sit in Washington, DC traffic because the Sales Rep is being manipulated by a Manager who doesn't get it that people shop online nowadays! Really! Well ... Not my sales rep at Criswell Jeep in Gaithersburg, MD ... Leon Travers ... What a great find! As it turns out, Leon is also a detail oriented guy. He actually gets excited about working with detail oriented people. I can't wear this guy out! Of ALL the sales reps at ALL of the area dealerships, Leon was the ONLY ONE who never got tired of my questions and the worked with his management to get me the best price. I highly recommend Leon and his management and would absolutely buy a car from Leon and Criswell again. And I change my mind and repeat More

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New Jeep Compass The process was quick and efficient, and the staff was very helpful and friendly. The salesman listened to everything I was looking for and was able t The process was quick and efficient, and the staff was very helpful and friendly. The salesman listened to everything I was looking for and was able to match me with a car that fit that description. More

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Last one there, but no rush My husband and I walked into the dealership an hour before it closed. We knew what we wanted and knew they had it in inventory, so that decision was My husband and I walked into the dealership an hour before it closed. We knew what we wanted and knew they had it in inventory, so that decision was made. As the night went on and more and more employees went home, we became aware that we were keeping people from their families. However, our sales person, Leon Travis, and our finance guy both patiently worked with us, not rushing us at all. In fact, Leon went through every bell and whistle on the jeep with us to make sure we had a great understanding of the vehicle. More

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